At a Glance
- Tasks: Support Lymphoedema nurses with admin and housekeeping tasks at St Catherine's Hospice.
- Company: St Catherine's Hospice, a compassionate care provider.
- Benefits: Gain valuable experience in a supportive environment while helping others.
- Other info: Join a team that values empathy, diversity, and inclusion.
- Why this job: Make a real difference in patients' lives while developing your skills.
- Qualifications: GCSEs including English, basic IT skills, and clinical experience preferred.
Location: Woodside Clinic, St Catherine's Hospice
Responsible to: Community Services Manager
Job Summary
A vital role in supporting our specialist Lymphoedema nurses at the Woodside Clinic in the grounds of St Catherine's Hospice with admin and housekeeping tasks.
Main Duties and responsibilities
- Welcoming patients on arrival to clinic, updating staff and offering refreshments
- General admin duties including photocopying and filing
- Arranging transport for patients
- Sending appointment reminders to patients
- Taking telephone messages for nursing staff and medical secretaries
- Entering patient information onto patient records using electronic records system
- Maintaining an organised, clutter-free reception and waiting area
- Ensuring adequate stock levels of clinical supplies in clinical rooms
Confidentiality
You should be aware of the confidential nature of the Hospice environment and/or your role. Any matters of a confidential nature, relating to patients, carers, relatives, staff or volunteers must not be divulged to any unauthorised person.
Data protection
You should make yourself aware of the requirements of the Data Protection Act and follow local codes of practice to ensure appropriate action is taken to safeguard confidential information.
Person specification
Qualifications:
Essential
- Educated to GCSE level including English language grade C or above (or equivalent)
- Experience of working within an administrative environment
- Basic IT skills
- Experience of working within a clinical setting
- Experience of using electronic patient records system
Key Skills and Abilities
- Excellent verbal communication and interpersonal skills on the telephone and in person with patients, colleagues, relatives and carers
- Active listening skills and ability to empathise with patients
- Attention to detail and organisational skills
Other
An understanding of and demonstrable commitment to Hospice values as framework for decisions, actions and behaviours
Understanding and commitment to the aims of Equality, Diversity and Inclusion
Lymphoedema Therapist Volunteer in Preston employer: Stcatherines
St Catherine’s Hospice is an exceptional employer dedicated to providing compassionate care for patients and their families facing life-limiting conditions. With a supportive and collaborative work culture, employees enjoy generous benefits including 36 days of holiday, career development opportunities, and a hybrid working model that promotes work-life balance. Joining our team means making a meaningful impact in the community while being part of a values-driven organisation that prioritises equity, diversity, and inclusion.
