Salary: £59,000
Contract Type: Full time, Permanent
Work Life Balance: Hybrid, at least one day per week in our Northampton office
Candidate Journey: Our goal is to reply to applications within 3 working days. Additionally, we make sure to acknowledge, evaluate, and respond to all applications as a way of showing our appreciation for your time and effort in applying to us.
Ready to help redefine insurance?
We’re an award-winning business that’s changed how customers experience insurance. By challenging traditional thinking and raising the bar on service, we’ve built a reputation for doing things differently.
Our people are at the heart of that success. We invest in talent, back bold ideas and create space for innovation to flourish because growth happens when great people are empowered to do their best work.
With a global ambition to innovate, dominate and disrupt niche insurance markets, we’re looking for forward-thinkers who thrive on change and want to shape the future of the industry.
What you’ll be doing
- Own day-to-day relationships with key travel insurance providers, acting as a trusted strategic partner.
- Lead regular partner governance and performance reviews, identifying risks, challenges and opportunities.
- Monitor OKRs, SLAs and partner performance, turning data into clear insights and actions.
- Support contract and SLA management, ensuring agreed obligations are delivered.
- Work with insurers and our Insurance Product Team to develop and enhance travel insurance products.
- Coordinate product updates and training across Sales, Support, Marketing and other teams.
- Ensure partnerships meet relevant regulatory, compliance and fair value requirements.
- Work cross-functionally with Pricing, Marketing, Sales, Claims and Customer Service to improve partner performance and customer outcomes.
- Bring feedback from customers and internal teams to our insurance partners to drive continuous improvement.
- Build strong, collaborative relationships while confidently challenging partners where needed.
What we’re looking for
You’ll be an experienced Insurance Relationship Manager with a strong understanding of insurance products and the ability to build and manage effective partnerships.
You’ll bring:
- Experience in insurance relationship management, ideally within travel, pet or general insurance.
- Strong knowledge of insurance products, claims and underwriting principles.
- Excellent relationship-building, communication and negotiation skills.
- A commercial and analytical mindset, with the ability to understand performance data and identify opportunities.
- Good knowledge of relevant insurance regulations and compliance requirements.
- Confidence working with senior stakeholders and influencing external partners.
- A proactive, organised approach and the ability to manage multiple priorities.
Desirable
It would be great if you also have:
- Experience working with a global or regional insurer or broker.
- Knowledge of digital distribution and InsurTech partnerships.
- Experience working with price comparison websites or other digital distribution channels.
- Willingness to travel occasionally for partner meetings and industry events.
We’re assembling a diverse team, where skills, not checkboxes, reign supreme, regardless of race, religion, sex, sexual orientation, gender identity or disability.
Staysure Group welcomes all new starters with open arms, providing training, development opportunities, andgreat benefits.
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Insurance Relationship Manager employer: Staysure Holdings Limited
At Staysure Group, we pride ourselves on being an exceptional employer that values work-life balance and employee development. With a hybrid working model based in Northampton, we offer a supportive environment where you can thrive professionally while enjoying the flexibility of remote work. Our commitment to diversity and inclusion, alongside comprehensive training and benefits, makes us a rewarding place to advance your career in information security.
