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- Tasks: Support marketing campaigns to boost customer engagement and brand loyalty.
- Company: Join a diverse team at Staysure Group with a focus on innovation.
- Benefits: Enjoy training, development opportunities, and great benefits in a hybrid work environment.
- Why this job: Make a real impact on customer experience through creative marketing strategies.
- Qualifications: Experience in marketing and understanding of CRM platforms required.
- Other info: Collaborative atmosphere with opportunities for growth and learning.
The predicted salary is between 28800 - 48000 £ per year.
Location: Hybrid - Occasional travel to Northampton when required, likely to be once every 2 weeks, could be less depending on business needs.
This role supports the Customer Strategy Manager (CSM) in the creation, delivery, maintenance and performance reporting of email, SMS and Direct Mail marketing campaigns across the Staysure Group. The focus is on driving customer engagement, revenue growth, cross-sell and upsell opportunities, and long-term brand loyalty through targeted, multi-channel lifecycle campaigns.
Working collaboratively across teams, the role helps optimise campaign performance by developing and tracking key customer lifecycle and engagement metrics across acquisition, in-life and retention stages. It also acts as a bridge between marketing strategy, brand, creative and content teams to ensure CRM and marketing campaigns are compelling, consistent and effective.
In partnership with the CSM, the role contributes to the development of email, DM and SMS strategies aligned to business goals, including content planning, audience segmentation and customer journey mapping.
- Previous experience in a marketing role
- A good understanding of CRM platforms and their functionality
- Real world experience of Salesforce Marketing Cloud preferable
- Passionate about customer experience and digital transformation in a data lead environment.
- A working knowledge of HTML, CSS and AMPscript
- Strong communication and interpersonal skills
- Ability to work collaboratively in a dynamic, team-oriented environment, whilst managing multiple tasks and priorities
- Analytical mindset with proficiency in interpreting customer data and metrics
Staysure Group welcomes all new starters with open arms, providing training, development opportunities, and great benefits.
Customer Relationship Management Executive in Northampton employer: Staysure Group
Contact Detail:
Staysure Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relationship Management Executive in Northampton
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their CRM strategies and think about how your skills can contribute to their goals. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Showcase your passion for customer experience! During interviews, share examples of how you've improved customer engagement in past roles. This will demonstrate that you’re not just looking for any job, but one where you can make a real impact.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about joining our team!
We think you need these skills to ace Customer Relationship Management Executive in Northampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Relationship Management Executive. Highlight your experience with CRM platforms, especially Salesforce Marketing Cloud, and any relevant marketing campaigns you've worked on.
Craft a Compelling Cover Letter: Use your cover letter to showcase your passion for customer experience and digital transformation. Share specific examples of how you've driven customer engagement and revenue growth in previous roles.
Show Off Your Skills: Don’t forget to mention your knowledge of HTML, CSS, and AMPscript! These skills are super relevant for the role, so make sure they shine through in your application.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to see your application and get you into the process smoothly. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Staysure Group
✨Know Your CRM Inside Out
Make sure you brush up on your knowledge of CRM platforms, especially Salesforce Marketing Cloud. Be ready to discuss how you've used these tools in previous roles and how they can drive customer engagement and revenue growth.
✨Showcase Your Analytical Skills
Prepare to talk about how you've interpreted customer data and metrics in the past. Think of specific examples where your analytical mindset led to successful campaign optimisations or improved customer experiences.
✨Demonstrate Team Collaboration
Since this role involves working closely with various teams, be ready to share examples of how you've collaborated in a dynamic environment. Highlight your communication skills and how you’ve contributed to successful projects through teamwork.
✨Passion for Customer Experience
Express your enthusiasm for enhancing customer experiences and digital transformation. Share any relevant experiences that showcase your commitment to creating compelling, effective marketing campaigns that foster long-term brand loyalty.
