At a Glance
- Tasks: Support operations, manage schedules, and ensure guest satisfaction in a dynamic environment.
- Company: Join StayInLondon, a vibrant team dedicated to exceptional short-term rental experiences.
- Benefits: Competitive salary, fully paid travel card, company phone, and supportive team culture.
- Other info: Ideal for those who thrive in fast-paced, varied roles with excellent career growth potential.
- Why this job: Be hands-on in creating amazing experiences for guests and building strong host relationships.
- Qualifications: Organisational skills, customer service mindset, and a proactive approach to problem-solving.
The predicted salary is between 16800 - 28000 £ per year.
Job Description
📍Location: London/Various locations
🏢 Company: StayinLondon.co.uk - DPO Solutions Ltd.
🕒Employment Type: Full-time, Wednesday to Sunday, Permanent
About Us
At StayInLondon, we manage short-term rental properties across the city, making sure every guest has a great stay and every host feels supported. We’re a growing team who care about the details, whether that’s keeping operations running smoothly, fixing problems fast, or making sure our properties are always set up for a flawless stay.
Role Overview
This is a hands-on role where no two days are the same. As the Operations Assistant, you will play a key role in supporting the operations team, ensuring processes run efficiently, and helping the business achieve its goals. You’ll take on a wide mix of tasks, from organising schedules and managing information, to working directly with clients and suppliers. You’ll be on the ground every day, visiting properties, checking standards, and supporting guests and hosts in person. You’ll be hands-on in creating an amazing experience for guests, building strong relationships with hosts, and keeping our properties up to a high standard. This role is ideal for someone who enjoys solving problems, juggling different priorities, and thriving in a fast-moving, varied environment. We’re looking for someone who is available to work Wednesday to Sunday on a weekly basis.
Key Responsibilities
- Assist with day-to-day operational tasks to ensure smooth business operations.
- Manage schedules, appointments, and internal communications.
- Support procurement, supplier management, and inventory tracking.
- Prepare and maintain reports and records.
- Handle general administrative duties, including communications and documentation.
- Act as a point of contact for guests and hosts, ensuring a positive and professional experience.
- Support quality control checks across properties, ensuring standards are maintained.
- Contribute to process improvements and efficiency initiatives.
- Assist with resolving guest issues quickly and effectively to support retention and reviews.
About You
- Previous experience in an operations, administrative, or support role is desirable.
- Strong organisational skills with great attention to detail.
- Excellent communication and interpersonal abilities.
- Ability to use specialised software as well as Google Suite and Whatsapp.
- Comfortable communicating with different people in person, on the phone, and online.
- Ability to multitask, prioritise, and work independently.
- A proactive, flexible, and positive approach to problem-solving.
- Being handy with tools and able to fix minor maintenance issues would be considered a plus.
- Customer service mindset with a genuine care for delivering great guest and host experiences.
- A keen interest in the world of short-term lets.
Salary & Benefits
- Competitive starting salary from £28,000 to £32,000, depending on experience.
- Fully paid London travel card (Zones 1–2) so you can get around easily.
- Company phone, laptop and expense card.
- A supportive team who values initiative and collaboration.
How to Apply
If you’re an organised, motivated individual who thrives in a busy and varied role, we’d love to hear from you!
Please send your CV and a short cover letter to dainius@stayinlondon.co.uk with the subject line Operations Assistant Application – [Your Name].
Operations Assistant - Short-Term & Airbnb Property Management in City of London employer: StayinLondon.co.uk
At StayInLondon, we pride ourselves on fostering a dynamic and supportive work environment where every team member plays a vital role in delivering exceptional guest experiences. Located in the heart of London, our hybrid work model offers flexibility while ensuring you are part of a collaborative team that values initiative and personal growth. With competitive salaries, a fully paid travel card, and opportunities for hands-on involvement in property management, we are committed to making your career both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Assistant - Short-Term & Airbnb Property Management in City of London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like StayinLondon.co.uk. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to StayinLondon.co.uk
Don't be shy about reaching out to StayinLondon.co.uk directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Operations Assistant - Short-Term & Airbnb Property Management in City of London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about StayinLondon.co.uk and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at StayinLondon.co.uk
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
