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For Companies At a Glance
- Tasks: Support operations, manage schedules, and ensure guest satisfaction in a dynamic environment.
- Company: Join StayInLondon, a vibrant team dedicated to exceptional short-term rental experiences.
- Benefits: Competitive salary, fully paid travel card, company phone, and supportive team culture.
- Why this job: Be hands-on in creating amazing experiences for guests and building strong host relationships.
- Qualifications: Organisational skills, customer service mindset, and a proactive approach to problem-solving.
- Other info: Ideal for those who thrive in fast-paced, varied roles with excellent career growth potential.
The predicted salary is between 16800 - 28000 ÂŁ per year.
Job Description
đź“ŤLocation: London/Various locations
🏢 Company: StayinLondon.co.uk – DPO Solutions Ltd.
đź•’Employment Type: Full-time, Wednesday to Sunday, Permanent
About Us
At StayInLondon, we manage short-term rental properties across the city, making sure every guest has a great stay and every host feels supported. We’re a growing team who care about the details, whether that’s keeping operations running smoothly, fixing problems fast, or making sure our properties are always set up for a flawless stay.
Role Overview
This is a hands-on role where no two days are the same. As the Operations Assistant, you will play a key role in supporting the operations team, ensuring processes run efficiently, and helping the business achieve its goals. You’ll take on a wide mix of tasks, from organising schedules and managing information, to working directly with clients and suppliers. You’ll be on the ground every day, visiting properties, checking standards, and supporting guests and hosts in person. You’ll be hands-on in creating an amazing experience for guests, building strong relationships with hosts, and keeping our properties up to a high standard. This role is ideal for someone who enjoys solving problems, juggling different priorities, and thriving in a fast-moving, varied environment. We’re looking for someone who is available to work Wednesday to Sunday on a weekly basis.
Key Responsibilities
- Assist with day-to-day operational tasks to ensure smooth business operations.
- Manage schedules, appointments, and internal communications.
- Support procurement, supplier management, and inventory tracking.
- Prepare and maintain reports and records.
- Handle general administrative duties, including communications and documentation.
- Act as a point of contact for guests and hosts, ensuring a positive and professional experience.
- Support quality control checks across properties, ensuring standards are maintained.
- Contribute to process improvements and efficiency initiatives.
- Assist with resolving guest issues quickly and effectively to support retention and reviews.
About You
- Previous experience in an operations, administrative, or support role is desirable.
- Strong organisational skills with great attention to detail.
- Excellent communication and interpersonal abilities.
- Ability to use specialised software as well as Google Suite and Whatsapp.
- Comfortable communicating with different people in person, on the phone, and online.
- Ability to multitask, prioritise, and work independently.
- A proactive, flexible, and positive approach to problem-solving.
- Being handy with tools and able to fix minor maintenance issues would be considered a plus.
- Customer service mindset with a genuine care for delivering great guest and host experiences.
- A keen interest in the world of short-term lets.
Salary & Benefits
- Competitive starting salary from ÂŁ28,000 to ÂŁ32,000, depending on experience.
- Fully paid London travel card (Zones 1–2) so you can get around easily.
- Company phone, laptop and expense card.
- A supportive team who values initiative and collaboration.
How to Apply
If you’re an organised, motivated individual who thrives in a busy and varied role, we’d love to hear from you!
Please send your CV and a short cover letter to dainius@stayinlondon.co.uk with the subject line Operations Assistant Application – [Your Name].
Operations Assistant - Short-Term & Airbnb Property Management employer: StayinLondon.co.uk
Contact Detail:
StayinLondon.co.uk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Assistant - Short-Term & Airbnb Property Management
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on StayInLondon. Understand their values and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Think about common interview questions related to operations and customer service. Prepare some examples from your past experiences that highlight your skills and how you can contribute to keeping those properties in tip-top shape.
✨Tip Number 3
Show off your personality! When you meet the team, let your enthusiasm shine through. They’re looking for someone who fits into their culture, so don’t be afraid to show your passion for hospitality and problem-solving.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Operations Assistant - Short-Term & Airbnb Property Management
Some tips for your application 🫡
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Make it personal and engaging, showing us why you're the perfect fit for the Operations Assistant role. Highlight your relevant experience and how you can contribute to our team at StayInLondon.
Tailor Your CV: Don’t just send a generic CV! Tailor it to match the job description. Emphasise your organisational skills, attention to detail, and any previous experience in operations or customer service. We want to see how you align with our values!
Show Your Personality: We’re a friendly bunch at StayInLondon, so let your personality shine through in your application. Whether it’s a fun fact about yourself or a unique approach to problem-solving, we love to see what makes you, you!
Apply Through Our Website: While you can email us directly, we encourage you to apply through our website if possible. It helps us keep track of applications better and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at StayinLondon.co.uk
✨Know the Company Inside Out
Before your interview, take some time to research StayInLondon and its operations. Understand their mission, values, and the specifics of short-term rental management. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Organisational Skills
As an Operations Assistant, you'll need to juggle multiple tasks. Prepare examples from your past experiences where you've successfully managed schedules or handled various responsibilities. Be ready to discuss how you prioritise tasks and maintain attention to detail.
✨Demonstrate Your Problem-Solving Abilities
This role requires a proactive approach to resolving issues. Think of specific instances where you've tackled challenges head-on, whether it was fixing a problem for a customer or improving a process. Highlight your ability to think on your feet and adapt to changing situations.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, company culture, and what success looks like in this role. This shows that you're not just interested in the job, but also in how you can contribute to the team's success.
