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For Companies At a Glance
- Tasks: Support operations by managing schedules, client interactions, and ensuring property standards.
- Company: Join StayInLondon, a vibrant team dedicated to exceptional guest experiences.
- Benefits: Competitive salary, travel card, company phone, and supportive team culture.
- Why this job: Be hands-on in a dynamic role that makes a real difference for guests and hosts.
- Qualifications: Organisational skills, communication abilities, and a proactive problem-solving mindset.
- Other info: Ideal for those who thrive in fast-paced environments and love variety.
The predicted salary is between 24000 - 42000 £ per year.
🏢 Company: StayinLondon.co.uk – DPO Solutions Ltd.
🕒Employment Type: Full-time, Wednesday to Sunday, Permanent
About Us
At StayInLondon, we manage short-term rental properties across the city, making sure every guest has a great stay and every host feels supported. We’re a growing team who care about the details, whether that’s keeping operations running smoothly, fixing problems fast, or making sure our properties are always set up for a flawless stay.
Role Overview
This is a hands-on role where no two days are the same. As the Operations Assistant, you will play a key role in supporting the operations team, ensuring processes run efficiently, and helping the business achieve its goals. You’ll take on a wide mix of tasks, from organising schedules and managing information, to working directly with clients and suppliers. You’ll be on the ground every day, visiting properties, checking standards, and supporting guests and hosts in person. You’ll be hands-on in creating an amazing experience for guests, building strong relationships with hosts, and keeping our properties up to a high standard. This role is ideal for someone who enjoys solving problems, juggling different priorities, and thriving in a fast-moving, varied environment. We’re looking for someone who is available to work Wednesday to Sunday on a weekly basis.
Key Responsibilities
- Assist with day-to-day operational tasks to ensure smooth business operations.
- Manage schedules, appointments, and internal communications.
- Support procurement, supplier management, and inventory tracking.
- Prepare and maintain reports and records.
- Handle general administrative duties, including communications and documentation.
- Act as a point of contact for guests and hosts, ensuring a positive and professional experience.
- Support quality control checks across properties, ensuring standards are maintained.
- Contribute to process improvements and efficiency initiatives.
- Assist with resolving guest issues quickly and effectively to support retention and reviews.
About You
- Previous experience in an operations, administrative, or support role is desirable.
- Strong organisational skills with great attention to detail.
- Excellent communication and interpersonal abilities.
- Ability to use specialised software as well as Google Suite and Whatsapp.
- Comfortable communicating with different people in person, on the phone, and online.
- Ability to multitask, prioritise, and work independently.
- A proactive, flexible, and positive approach to problem-solving.
- Being handy with tools and able to fix minor maintenance issues would be considered a plus.
- Customer service mindset with a genuine care for delivering great guest and host experiences.
- A keen interest in the world of short-term lets.
Salary & Benefits
- Competitive starting salary from £28,000 to £32,000, depending on experience.
- Fully paid London travel card (Zones 1–2) so you can get around easily.
- Company phone, laptop and expense card.
- A supportive team who values initiative and collaboration.
How to Apply
If you’re an organised, motivated individual who thrives in a busy and varied role, we’d love to hear from you!
Please send your CV and a short cover letter to dainius@stayinlondon.co.uk with the subject line Operations Assistant Application – [Your Name].
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Operations Assistant – Short-Term & Airbnb Property Management employer: StayinLondon.co.uk
Contact Detail:
StayinLondon.co.uk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Assistant – Short-Term & Airbnb Property Management
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on StayInLondon. Understand our values and what we stand for. This will help you tailor your answers and show us that you're genuinely interested in being part of our team.
✨Tip Number 2
Practice makes perfect! Think about common interview questions related to operations and customer service. Prepare some examples from your past experiences that highlight your problem-solving skills and ability to juggle multiple tasks. We love hearing real stories!
✨Tip Number 3
Show off your personality! We’re looking for someone who fits into our friendly and dynamic team. Be yourself during the interview and let your enthusiasm for the role shine through. A positive attitude goes a long way in our fast-paced environment.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can make a lasting impression. It shows us that you’re proactive and genuinely interested in the position. Plus, it’s a great chance to reiterate why you’d be a fantastic fit for the Operations Assistant role.
We think you need these skills to ace Operations Assistant – Short-Term & Airbnb Property Management
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience that matches the Operations Assistant role. We want to see how your skills can help us keep our properties running smoothly and ensure a great experience for guests and hosts.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share why you're excited about the role and how you can contribute to our team. We love seeing genuine enthusiasm and a customer service mindset.
Show Off Your Organisational Skills: Since this role involves juggling various tasks, give us examples of how you've successfully managed multiple priorities in the past. We appreciate candidates who can keep things running efficiently!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss any important updates from us!
How to prepare for a job interview at StayinLondon.co.uk
✨Know the Company Inside Out
Before your interview, take some time to research StayInLondon. Understand their mission, values, and the specifics of short-term rental management. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Problem-Solving Skills
Since this role involves juggling various tasks and solving issues on the go, prepare examples from your past experiences where you've successfully tackled challenges. Be ready to discuss how you prioritised tasks and what strategies you used to ensure smooth operations.
✨Demonstrate Your Communication Skills
As an Operations Assistant, you'll be interacting with guests, hosts, and suppliers regularly. Practice articulating your thoughts clearly and confidently. Consider role-playing common scenarios you might face in the job to showcase your interpersonal skills during the interview.
✨Be Ready to Discuss Your Organisational Skills
This position requires strong organisational abilities. Prepare to talk about how you manage schedules, keep track of information, and maintain records. You could even bring a sample of your organisational tools or methods to demonstrate your approach.
