At a Glance
- Tasks: Support women in crisis by providing compassionate care and guidance during night shifts.
- Company: Join Leeds Women's Aid, the largest women's charity in Leeds making a real difference.
- Benefits: Competitive salary, night premium, flexible job-sharing options, and a supportive work environment.
- Other info: Dynamic role with opportunities for personal growth and community engagement.
- Why this job: Make a positive impact on the lives of women experiencing domestic violence and abuse.
- Qualifications: Experience in customer service or support work, great listening skills, and ability to work under pressure.
The predicted salary is between 21840 - 21840 £ per year.
Part-time (Monday, Tuesday & Wednesday 30 hours)
Salary £21,840 per annum, plus 50p per hour night premium.
It’s all about making a difference. Imagine being able to go home after work knowing everything you have done and will be doing is having a positive impact on someone.
Leeds Women’s Aid (LWA) is the largest women’s charitable organisation in Leeds and provides services for victims of domestic violence and abuse, honour-based violence, forced marriage, trafficking, stalking and harassment and is the lead agency for two consortia, Leeds Domestic Violence Service and Women’s and Girls Alliance.
We are looking for a compassionate and supportive Refuge Night worker to join our team. The Out-of-hours Team are the first point of contact for, and access to LDVS for any person experiencing domestic violence and abuse. We work with victim-survivors providing a 24-hour helpline service and specialist guidance to our residents residing at our refuge accommodation.
You will need:
- A good understanding of the impact of domestic violence and abuse on victim survivors, children and their families.
- Experience of telephone based and/or customer service advice or support work.
- The ability to work under pressure in stressful or difficult situations.
- Great listening skills.
- Able to work within an operational multi agency environment.
- Able to lone work.
The closing date is 9.00 am on Monday 1st June 2026; interviews will be held on Thursday 11th June 2026.
LWA is fully committed to the principles of equality of opportunity and applications are welcome from all sections of the community. LWA is committed to safeguarding and promoting the welfare of children, young people and adults at risk and expects all staff to share this commitment. An enhanced DBS disclosure will be required before taking up this position.
Posts are open to women only (Exempt under the Equality Act 2010 Schedule 9, Part 1).
For further information and to apply please download a pack from our website: Jobs Completed applications should be sent to: recruitment@leedswomensaid.org.uk
For an informal chat please contact Sonam – Sonams@ldvs.uk to arrange.
We’re Open to Job Sharing! At LWA, we value flexibility and work-life balance. We welcome applications from candidates interested in job-sharing opportunities.
Refuge Night Worker (Female*) Leeds Women's Aid Leeds Women’s Aid is an independent charity bas[...] employer: Staying Put
Leeds Women’s Aid is an exceptional employer dedicated to making a meaningful difference in the lives of those affected by domestic violence and abuse. With a strong commitment to employee well-being, we offer flexible working arrangements, a supportive work culture, and opportunities for professional growth within the largest women's charitable organisation in Leeds. Join us in a role where your compassion and skills can truly impact the community, all while enjoying a rewarding work environment that values diversity and inclusivity.
StudySmarter Expert Advice🤫
We think this is how you could land Refuge Night Worker (Female*) Leeds Women's Aid Leeds Women’s Aid is an independent charity bas[...]
✨Tip Number 1
Network like a pro! Reach out to people in the sector, attend events, and connect with others on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the organisation and understanding their values. Leeds Women’s Aid is all about making a difference, so think about how your experiences align with their mission and be ready to share those stories.
✨Tip Number 3
Practice your listening skills! In roles like the Refuge Night Worker, being able to listen and respond empathetically is key. Try mock interviews with friends or family to hone this skill.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the team at Leeds Women’s Aid.
We think you need these skills to ace Refuge Night Worker (Female*) Leeds Women's Aid Leeds Women’s Aid is an independent charity bas[...]
Some tips for your application 🫡
Understand the Role:Before you start writing, take a moment to really understand what the Refuge Night Worker role involves. Think about how your experiences and skills align with the job description. This will help you tailor your application to show us why you're the perfect fit!
Be Personal and Authentic:When writing your application, let your personality shine through! Share your passion for supporting victims of domestic violence and how you can make a difference. We want to see the real you, so don’t be afraid to express your genuine interest in the role.
Highlight Relevant Experience:Make sure to highlight any relevant experience you have, especially in customer service or support roles. Use specific examples to demonstrate your skills in listening, working under pressure, and providing compassionate support. This will help us see how you can contribute to our team.
Check Your Application:Before hitting send, give your application a thorough check. Look for any typos or errors, and ensure that it flows well. A polished application shows us that you care about the details and are serious about joining our team. Remember, apply through our website for the best chance!
How to prepare for a job interview at Staying Put
✨Understand the Role
Before your interview, make sure you thoroughly understand what being a Refuge Night Worker entails. Familiarise yourself with the challenges faced by victims of domestic violence and abuse, as well as the support services provided by Leeds Women’s Aid. This knowledge will help you demonstrate your commitment and suitability for the role.
✨Show Your Compassion
In this line of work, compassion is key. Be prepared to share examples from your past experiences where you've shown empathy and support to others. This could be in a professional setting or even in personal situations. Let them see your genuine desire to make a positive impact on people's lives.
✨Demonstrate Your Skills
Highlight your listening skills and ability to work under pressure. Prepare specific examples that showcase how you've successfully handled stressful situations in the past. This will reassure the interviewers that you can manage the demands of the role effectively.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the organisation. You might want to inquire about the training provided for new staff or how the team collaborates in challenging situations. Thoughtful questions can leave a lasting impression.
