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For Companies At a Glance
- Tasks: Welcome guests, manage check-ins, and create a positive atmosphere.
- Company: Staycity Group is a rapidly expanding aparthotel operator across Europe.
- Benefits: Enjoy flexible working, paid volunteer days, and discounted stays for friends and family.
- Why this job: Join a diverse team, make an impact, and grow your career in a vibrant environment.
- Qualifications: No experience needed; full training provided and a passion for hospitality is key.
- Other info: Embrace challenges with kindness and clarity while making lasting impressions.
The predicted salary is between 20000 - 30000 £ per year.
Overview
Staycity is an urban aparthotel brand, blending the freedom of apartment living with the quality and consistency of a hotel stay. With locations in top European cities like Dublin, London, Paris, and Edinburgh, we provide home comforts in prime city spots — ideal for the modern traveller. Our mission is to help guests experience the city on their own terms — combining independence and hospitality in every stay. We’re a team of doers, thinkers, and hospitality lovers, committed to delivering standout guest experiences and building a culture we’re proud of. We’re now hiring a Reception Team Member to help shape the Staycity guest journey.
Benefits
- Paid family leave (>1 year of service)
- Flexible working patterns
- Bonus scheme that rewards high performers; based on our core values and tied to individual property goals
- Discounted rates for overnight stays for you, your family and friends
- Refer and earn scheme – earn up to £/€550
- Cycle to work scheme – to support a healthy lifestyle and our planet
- Education Support to help you foster new skills
- Volunteer days: 2 paid volunteer days per year
- Support for you and your family when you need it with our Employee Assistance Program (EAP)
- An extra day off to celebrate your birthday
We would love you to have
- Previous experience working in a similar property is helpful but not a “must have” as full training will be provided
- Prior experience using Opera is helpful but not a “must have” as full training will be provided
- Excellent communication and interpersonal skills are required for this role.
- Experience in bar service, with the ability to multitask between reception and bar duties in a fast-paced environment, is highly desirable.
What you can do for us
- Be a Brand Ambassador: Embrace your role with joy, passion, and enthusiasm as you represent Staycity Group
- Make a good first impression with all our guests: Confidence and great communication are vital in leaving lasting impressions.
- Amaze our guests: Show attention to detail and outstanding organisational skills to delight our guests.
- Go above and beyond for guests and team: Create raving fans by always exceeding guest and team expectations.
- Bring a positive attitude: Radiate positivity and contribute to a vibrant workplace and team
- Be kind & treat everyone with respect: Strive for an atmosphere of kindness and mutual respect among colleagues and guests
Join us and be part of the journey
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Reception Team Member employer: Staycity Group
Contact Detail:
Staycity Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Team Member
✨Tip Number 1
Familiarise yourself with Staycity Group's values and mission. Understanding what makes us unique will help you align your responses during the interview, showcasing how you can contribute to our vibrant team.
✨Tip Number 2
Prepare to demonstrate your communication skills. As a Reception Team Member, you'll be the first point of contact for guests, so practice articulating your thoughts clearly and confidently to make a great first impression.
✨Tip Number 3
Showcase your enthusiasm for customer service. Think of examples from your past experiences where you've gone above and beyond for someone, as this will resonate well with our commitment to delighting guests.
✨Tip Number 4
Research common challenges faced in the hospitality industry and think about how you would handle them. This will demonstrate your problem-solving skills and readiness to thrive in a fast-paced environment.
We think you need these skills to ace Reception Team Member
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Staycity Group is looking for in a Reception Team Member. Highlight key responsibilities and required skills that resonate with your experience.
Tailor Your CV: Customise your CV to reflect the qualities mentioned in the job description. Emphasise your communication skills, attention to detail, and any relevant experience that showcases your ability to create positive guest experiences.
Craft a Compelling Cover Letter: Write a cover letter that expresses your enthusiasm for the role and the company. Share specific examples of how you embody the values of kindness, respect, and positivity that Staycity Group promotes.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, and ensure that your documents are well-formatted and professional.
How to prepare for a job interview at Staycity Group
✨Show Your Enthusiasm
As a Reception Team Member, your energy and passion are key. Make sure to express your excitement about the role and the company during the interview. This will demonstrate that you’re not just looking for any job, but that you genuinely want to be part of the Staycity Group team.
✨Practice Your Communication Skills
Since great communication is vital for making lasting impressions, practice clear and confident responses to common interview questions. Consider role-playing with a friend or family member to refine your delivery and ensure you come across as approachable and professional.
✨Highlight Your Attention to Detail
In the hospitality industry, attention to detail can make all the difference. Be prepared to share examples from your past experiences where you went above and beyond to ensure a positive experience for guests or colleagues. This will showcase your ability to amaze guests and contribute to a vibrant workplace.
✨Emphasise Your Positive Attitude
Radiating positivity is essential in this role. During the interview, share instances where your positive attitude helped resolve a challenge or uplifted a team. This will align with Staycity Group's values and show that you can contribute to a kind and respectful atmosphere.
