At a Glance
- Tasks: Welcome guests and provide outstanding service with a positive attitude.
- Company: Staycity Group is a fast-growing aparthotel operator in iconic European cities.
- Benefits: Enjoy flexible working, paid leave, discounts, and personal development opportunities.
- Other info: Embrace challenges with kindness and clarity while growing your career.
- Why this job: Join a vibrant team and make a difference in guest experiences every day.
- Qualifications: No experience needed; full training provided for enthusiastic candidates.
The predicted salary is between 24000 - 36000 £ per year.
Staycity is an urban aparthotel brand, blending the freedom of apartment living with the quality and consistency of a hotel stay. With locations in top European cities like Dublin, London, Paris, and Edinburgh, we provide home comforts in prime city spots — ideal for the modern traveller.
Our mission is to help guests experience the city on their own terms — combining independence and hospitality in every stay. We’re a team of doers, thinkers, and hospitality lovers, committed to delivering standout guest experiences and building a culture we’re proud of.
We’re now hiring a Reception Team Member to help shape the Staycity guest journey.
Benefits
- Paid family leave ( >1 year of service )
- Flexible working patterns
- Bonus scheme that rewards high performers - based on our core values and tied to individual property goals
- Discounted rates for overnight stays for you, your family and friends
- Refer and earn scheme - earn up to £/€550
- Cycle to work scheme - to support a healthy lifestyle and our planet
- Education Support to help you foster new skills
- Volunteer days: 2 paid volunteer days per year
- Support for you and your family when you need it with our Employee Assistance Program (EAP)
- An extra day off to celebrate your birthday
We would love you to have
- Previous experience working in a similar property is helpful but not a "must have" as full training will be provided
- Prior experience using Opera is helpful but not a "must have" as full training will be provided
- Excellent communication and interpersonal skills are required for this role.
What you can do for us
- Be a Brand Ambassador: Embrace your role with joy, passion, and enthusiasm as you represent Staycity Group
- Make a good first impression with all our guests: Confidence and great communication are vital in leaving lasting impressions.
- Amaze our guests: Show attention to detail and outstanding organisational skills to delight our guests.
- Go above and beyond for guests and team: Create raving fans by always exceeding guest and team expectations.
- Bring a positive attitude: Radiate positivity and contribute to a vibrant workplace and team.
- Be kind & treat everyone with respect: Strive for an atmosphere of kindness and mutual respect among colleagues and guests.
Join us and be part of the journey.
Reception Team Member employer: Staycity Group
Staycity is an exceptional employer that values its team members and fosters a vibrant work culture where hospitality and independence thrive. With flexible working patterns, generous benefits like paid family leave and volunteer days, and opportunities for personal growth through education support, we ensure our employees feel valued and empowered. Join us in creating memorable guest experiences in prime city locations, where your contributions are celebrated and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Reception Team Member
✨Tip Number 1
Familiarise yourself with Staycity Group's values and mission. Understanding what the company stands for will help you align your responses during any interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills, as this role heavily relies on confident interaction with guests. Consider role-playing scenarios with friends or family to enhance your ability to handle various guest situations with professionalism.
✨Tip Number 3
Research common challenges faced in the hospitality industry, particularly in reception roles. Being prepared to discuss how you would handle these challenges can set you apart from other candidates.
✨Tip Number 4
Showcase your enthusiasm for guest service by sharing relevant experiences, even if they are not directly related to hospitality. Highlighting your passion for helping others can resonate well with the hiring team.
We think you need these skills to ace Reception Team Member
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the responsibilities and expectations of a Reception Team Member. Tailor your application to highlight how your skills align with these requirements.
Craft a Personalised Cover Letter:Write a cover letter that reflects your enthusiasm for the role and the company. Mention specific aspects of Staycity Group that appeal to you, such as their commitment to guest service and employee development.
Highlight Relevant Skills:Even if you lack direct experience, emphasise transferable skills such as communication, teamwork, and problem-solving. Provide examples from previous roles or experiences where you demonstrated these abilities.
Proofread Your Application:Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in a customer-facing role.
How to prepare for a job interview at Staycity Group
✨Show Enthusiasm
Make sure to express your excitement about the role and the company. Staycity Group values enthusiasm, so let your passion for hospitality shine through during the interview.
✨Practice Confident Communication
As a Reception Team Member, you'll be the first point of contact for guests. Practice clear and confident communication to make a positive first impression. Consider role-playing common scenarios with a friend.
✨Highlight Your People Skills
Emphasise your ability to treat everyone with kindness and respect. Share examples from past experiences where you provided excellent customer service or resolved conflicts effectively.
✨Demonstrate a Willingness to Learn
Since no experience is necessary, show your eagerness to learn and grow within the company. Discuss how you adapt to new challenges and your commitment to personal and professional development.
