At a Glance
- Tasks: Ensure guest safety and deliver exceptional service during night shifts.
- Company: Join Staycity, a rapidly expanding aparthotel brand across Europe.
- Benefits: Enjoy flexible hours, discounts, gym access, and personal development opportunities.
- Other info: Earn bonuses for meeting guest targets and enjoy referral rewards.
- Why this job: Be part of a growing team with a focus on excellence and guest satisfaction.
- Qualifications: 1 year of hotel reception experience and strong communication skills required.
The predicted salary is between 28800 - 43200 £ per year.
Staycity are looking for a Night Reception Team Member to join the Reception team on a full time, permanent basis. In return you’ll earn a highly competitive salary. Previous Hotel Reception experience is required for this role.
Hours of Work: It is anticipated that the successful candidate will be required to work shifts covering weekends.
Benefits:
- Build a career with Staycity
- Personal and professional development
- Flexible working hours
- Incentive schemes
- Discounted rates for overnight stays for you, and your family and friends
- 50% discount on food
- Free Gym usage for you and 1 other
- Language Lessons
- Long service awards
- Refer and earn scheme - £/€250 minimum if you successfully refer a friend to work with us
- Taxsaver commuter scheme
- Access to Staycity’s employee assistance and wellbeing service
- Earn up to an additional £/€1 per hour for every month we achieve our Guest Targets with an additional 9 prizes of £999 to be given away at the end of the year!
Key responsibilities as our Night Reception Team Member will include:
- Look after the safety and security of our guests whilst they enjoy a relaxing night sleep
- Act with integrity at all times by knowing the hotel and how you can personally drive the business
- Deliver excellence by demonstrating a service attitude that exceeds expectations
- Have the ambition to continuously improve and be able to show that you care by putting your colleagues and guests first
- You will have expertise in overseeing the operations to ensure you effectively and efficiently deliver great service including problem handling, encourage high team performance, maintaining the safety and security of the hotel and following the policies & procedures required within your role.
Our ideal Night Reception Team Member will have the following skills, knowledge and experience:
- Ideally have at least 1-year previous experience working at the Front Desk in a similar property
- Always strive to provide our guests with the highest standards in customer care
- Experience using Opera
- Excellent communication and interpersonal skills
If you feel you are the right fit for this Night Reception Team Member role then please click ‘apply’ now! We’d love to hear from you!
Night Reception Team Member employer: Staycity Group
Staycity is an exceptional employer that prioritises personal and professional development, offering flexible working hours and a range of benefits including discounted stays and free gym access. With a strong focus on employee wellbeing and growth opportunities, Staycity fosters a supportive work culture where team members are encouraged to excel and contribute to the company's ambitious expansion across Europe.
StudySmarter Expert Advice🤫
We think this is how you could land Night Reception Team Member
✨Tip Number 1
Familiarise yourself with Staycity's values and mission. Understanding what the company stands for will help you align your responses during any interviews, showing that you're not just looking for a job, but are genuinely interested in being part of their team.
✨Tip Number 2
Highlight your previous hotel reception experience in conversations. Be ready to share specific examples of how you've handled guest interactions, problem-solving, and maintaining security, as these are crucial for the Night Reception Team Member role.
✨Tip Number 3
Prepare to discuss your knowledge of Opera or similar hotel management systems. If you have experience with these tools, be sure to mention it, as it can set you apart from other candidates who may not have the same level of familiarity.
✨Tip Number 4
Showcase your communication and interpersonal skills during any interactions. Since this role involves working closely with guests and colleagues, demonstrating your ability to connect with others will be key to landing the job.
We think you need these skills to ace Night Reception Team Member
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your previous hotel reception experience. Emphasise any relevant skills, such as customer service excellence and familiarity with systems like Opera.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for hospitality and your commitment to providing exceptional guest experiences. Mention specific examples from your past roles that demonstrate your ability to handle challenges and exceed expectations.
Highlight Relevant Skills:In your application, clearly outline your communication and interpersonal skills. These are crucial for the Night Reception Team Member role, so provide examples of how you've successfully interacted with guests in the past.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are key in the hospitality industry.
How to prepare for a job interview at Staycity Group
✨Showcase Your Hotel Reception Experience
Make sure to highlight your previous hotel reception experience during the interview. Be prepared to discuss specific situations where you provided excellent customer service or handled difficult guests, as this will demonstrate your capability for the role.
✨Demonstrate Your Knowledge of Opera
Since experience using Opera is a requirement, be ready to talk about your familiarity with the system. If possible, mention any specific tasks you've completed using Opera that relate to guest check-ins, reservations, or problem-solving.
✨Emphasise Your Communication Skills
Excellent communication and interpersonal skills are crucial for this role. Prepare examples of how you've effectively communicated with guests and colleagues in the past, especially in high-pressure situations.
✨Express Your Commitment to Guest Safety
As a Night Reception Team Member, ensuring guest safety is paramount. Be ready to discuss how you would handle security issues or emergencies, showcasing your ability to act with integrity and prioritise guest well-being.
