Night Guest Services Manager — Brand Ambassador & Ops Lead

Night Guest Services Manager — Brand Ambassador & Ops Lead

Full-Time 28066 - 31200 £ / year (est.) No working from home possible
Staycity Group

At a Glance

  • Tasks: Lead the night team to create a warm and efficient guest experience.
  • Company: Wilde, a vibrant hotel in London with a focus on guest satisfaction.
  • Benefits: Training provided, competitive pay, and opportunities for career growth.
  • Other info: Join a dynamic team in a lively environment.
  • Why this job: Be a brand ambassador and make a real difference in guests' nights.
  • Qualifications: 2+ years in a similar role and a customer-centric mindset.

The predicted salary is between 28066 - 31200 £ per year.

Wilde is seeking a Guest Services Manager – Night to lead our night team across the lobby, reception and public areas in London.

You’ll create a warm, efficient and safe guest experience, coordinating with hosts and other departments to maintain our high standards.

You’ll bring 2+ years in a similar role, knowledge of Front Office, and a customer‑centric approach.

F&B/barista experience is a plus and training is provided to round out your skills.

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Night Guest Services Manager — Brand Ambassador & Ops Lead employer: Staycity Group

Staycity is an exceptional employer that values its team members and fosters a vibrant work culture where hospitality and independence thrive. With flexible working patterns, generous benefits like paid family leave and volunteer days, and opportunities for personal growth through education support, we ensure our employees feel valued and empowered. Join us in creating memorable guest experiences in prime city locations, where your contributions are celebrated and rewarded.

Staycity Group

Contact Details:

Staycity Group Recruitment Team

We think you need these skills to ace Night Guest Services Manager — Brand Ambassador & Ops Lead

Leadership Skills
Customer Service
Front Office Knowledge
Team Coordination
Communication Skills
Problem-Solving Skills
Attention to Detail