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- Tasks: Lead a vibrant team in managing our Manchester Aparthotel and ensure guest satisfaction.
- Company: Wilde, a rapidly expanding Aparthotel operator with a diverse and inclusive culture.
- Benefits: Paid family leave, bonus scheme, discounted stays, and education support.
- Why this job: Join us to make guests smile while driving business success in a dynamic environment.
- Qualifications: 3+ years of leadership experience in hospitality and a passion for guest service.
- Other info: Engage with the community and enjoy excellent career development opportunities.
The predicted salary is between 48000 - 72000 £ per year.
Wilde is a thriving and rapidly expanding Aparthotel operator, making waves across the heart of European cities like London, Berlin, Edinburgh, and soon to be Amsterdam, Lisbon, Vienna and many more. At Wilde, we're not just another Aparthotel brand, we’re a diverse and inclusive team that encourages you to bring your unique self to work. Our Irish heritage mixes with local cultures to form new experiences that are unique to each city, and each Wilde.
If you’re a leader who’s as passionate about making guests smile as we are, and if you have a warm, human touch, and a passion for hospitality, we’d love to hear from you.
We are currently seeking an experienced and commercially focused General Manager for our 256 key Wilde Aparthotel in Manchester City Centre. As the General Manager, you will be responsible for the overall operation of the hotel, along with full accountability for the property’s profitability line, and you will collaborate very closely with our commercial and revenue teams and will play a pivotal role in helping us achieve our business goals.
Benefits:
- Paid family leave (>1 year of service)
- Bonus scheme that rewards high performers; based on our core values and tied to individual property goals
- Discounted rates for overnight stays for you, and your family and friends
- Refer and earn scheme - earn up to £/€550
- Cycle to work scheme- to support a healthy lifestyle and our planet
- Education Support to help you foster new skills
- Volunteer days: 2 paid volunteer days per year
- EAP: Support for you and your family when you need it with our Employee Assistance Program (EAP)
As a General Manager, you will be automatically enrolled into our leadership program: Elevate - designed to harness your skills and make you an even better values driven and commercially astute leader.
We would love you to have:
- Proven leadership experience and 3+ years in a similar level role, along with significant experience within a lifestyle hotel or aparthotel, combined with F&B experience is essential
- Demonstrated success in driving revenues through the strategic management of commercial initiatives
- Humble and approachable, fostering a positive and inclusive work environment
- Forward-thinking and innovative, always looking for opportunities to improve operations
- Self-motivated and able to inspire and lead the team effectively
- Energetic, flexible, and adaptable to changing circumstances
- Possesses a keen eye for detail and is highly organized
- Ability to adapt effectively and make decisions under pressure
- Proficiency in engaging in strategic business discussions at a higher level
- Demonstrable ability to motivate, appraise, support and challenge the team to deliver world-class results on every aspect of the business
- Experience in providing training, guidance, and support to all teams, actively participating in day-to-day department activities and driving the culture of the team
- A bachelor’s degree in Hospitality Management or a related field is preferred
What You Can Do For Us:
- Support all HODs in all aspects of running the property, including front office, housekeeping, F&B, maintenance, sales and revenue
- Ensure that all departments operate within the brand SOPs, monitoring and taking action to any feedback within a timely manner
- Regularly evaluate individual and team performance against their goals to drive a high performance culture. Offer constructive feedback through on-the-job training, performance appraisals, one-on-one discussions, and team meetings.
- Produce forecasts for revenues and costs and monitor that these are maintained within budgetary constraints and communicate to the EOD any shortcomings as soon as possible
- Ensure the hotel complies with all legislation and Staycity Group requirements regarding H&S and any other statutory regulations
- Enhance the team’s skills and knowledge by delivering department-specific training plans that align with our strategic goals
- Cultivate collaborative relationships with other departments, fostering effective communication and teamwork across the organization.
- Monitor and action feedback received through guest satisfaction surveys, 3rd party websites and from guests after, and during their stay and resolve any guest disputes and complaints in a professional manner and within guidelines issued
- Engage with the Community: Actively participate in local charity events and initiatives, building strong relationships within the community and contribute to our collective mission.
General Manager in Manchester employer: Staycity Group
Contact Detail:
Staycity Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager in Manchester
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hospitality industry. Attend events, join online forums, or even reach out to folks on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your personality! When you get the chance to meet potential employers, let your unique self shine through. Share your passion for hospitality and how you can make guests smile. Remember, they’re looking for someone who fits into their diverse and inclusive team.
✨Tip Number 3
Prepare for interviews by researching the company culture and values. Wilde is all about making connections and fostering a positive environment, so think about how your leadership style aligns with that. Bring examples of how you've driven revenue and improved operations in past roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Wilde family. So, get your application in and let’s make some magic happen!
We think you need these skills to ace General Manager in Manchester
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for hospitality shine through! Share specific experiences that highlight your passion for making guests smile and how you’ve created memorable moments in previous roles.
Tailor Your Application: Make sure to customise your application to reflect the unique culture of Wilde. Mention how your leadership style aligns with our values and how you can contribute to our diverse and inclusive team.
Highlight Your Achievements: Don’t be shy about showcasing your successes! Include quantifiable achievements that demonstrate your ability to drive revenues and manage operations effectively. Numbers speak volumes!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Wilde!
How to prepare for a job interview at Staycity Group
✨Know Your Wilde
Before the interview, dive deep into Wilde's brand values and unique offerings. Understand their Irish heritage and how it blends with local cultures in each city. This knowledge will help you connect your experience to their mission and show that you're genuinely interested in being part of their diverse team.
✨Showcase Your Leadership Style
As a General Manager, your leadership style is crucial. Prepare examples that highlight your ability to inspire and motivate teams, especially in high-pressure situations. Discuss how you've fostered an inclusive work environment and driven performance through constructive feedback and training.
✨Be Commercially Savvy
Wilde is looking for someone who can drive revenues and manage commercial initiatives effectively. Come prepared with specific examples of how you've successfully increased profitability in previous roles. Be ready to discuss your approach to strategic business discussions and how you can contribute to Wilde's financial goals.
✨Engage with Community Initiatives
Wilde values community engagement, so be sure to mention any relevant experiences you have with local charity events or initiatives. Show your passion for building relationships within the community and how you can contribute to Wilde's mission beyond just hotel operations.
