At a Glance
- Tasks: Lead operations across Staycity's Germany locations and the new Warsaw opening, ensuring exceptional guest experiences.
- Company: Staycity, a vibrant urban aparthotel brand in prime European cities.
- Benefits: Bonus scheme, discounted stays, education support, and paid volunteer days.
- Other info: Dynamic role with travel opportunities and a focus on innovation and team development.
- Why this job: Shape the future of hospitality while making a real impact on guest experiences.
- Qualifications: 5+ years in multi-property leadership, fluent in English and German, with strong F&B expertise.
The predicted salary is between 80000 - 100000 £ per year.
Staycity is an urban aparthotel brand, blending the freedom of apartment living with the quality and consistency of a hotel stay. With locations in top European cities like Dublin, London, Paris, and Edinburgh, we provide home comforts in prime city spots - ideal for the modern traveller. Our mission is to help guests experience the city on their own terms - combining independence and hospitality in every stay. We're a team of doers, thinkers, and hospitality lovers, committed to delivering standout guest experiences and building a culture we're proud of.
We are now seeking to hire a Regional Operations Director for Staycity, covering our Staycity Germany locations, and our exciting 2027 opening in Warsaw, Poland. You will oversee all operational aspects across both hotels, ensuring exceptional guest experiences and strong financial performance. This role requires strategic leadership, proactive problem-solving, and a steadfast commitment to maintaining high standards across all areas of operation. This role will ideally be based from Germany, and will involve frequent travel. CVs are to be submitted in English only. Full working proficiency in both English and German is a non-negotiable requirement.
Benefits:
- Bonus scheme that rewards high performers - based on our core values and tied to individual property goals
- Discounted rates for overnight stays for you, and your family and friends
- Refer and earn scheme - earn up to / 550
- Education Support to help you foster new skills
- Volunteer days: 2 paid volunteer days per year
- EAP: Support for you and your family when you need it with our Employee Assistance Program (EAP)
We would love you to have:
- Experience: At least 5 years of multi-property leadership experience as a Regional Operations Director, with a proven track record of operational success and fostering growth in a hospitality-focused organization.
- Career Background: A blend of corporate experience in early career stages and entrepreneurial leadership.
- F&B Expertise: Experience managing F&B programs.
- Market Knowledge: Comprehensive understanding of European hospitality markets, with fluency or native-level proficiency in German and English.
- Financial Acumen: Demonstrated success in exceeding financial targets and driving operational efficiency across diverse hospitality functions.
- Leadership Skills: Strong leadership and communication abilities, capable of inspiring teams, driving engagement, and fostering cross-departmental collaboration.
- Innovative Mindset: A solutions-focused approach with a passion for innovation, exceptional attention to detail, and a commitment to delivering world-class guest experiences.
- Strategic Vision: Proficiency in strategic planning, operational oversight, and financial management, with the ability to adapt to dynamic business environments.
- Creativity & Vision: A visionary mindset that challenges conventional thinking, supports creativity, and delivers unique, market-leading F&B concepts.
- Change Management: Experience in mentoring teams through growth, managing transitions, and maintaining performance during periods of change.
What you can do for us:
- Leadership & Culture: Partner with General Managers and local leaders to align with Staycity's vision, fostering a cohesive, high-performing culture across all properties.
- Financial Performance: Develop comprehensive budgets, forecast performance accurately, and implement strategies to exceed revenue and profitability targets.
- F&B Excellence: Oversee F&B operations, ensuring exceptional guest experiences, innovative offerings, and operational efficiency.
- Cross-Functional Collaboration: Work with sales, marketing, finance, F&B, and HR teams to enhance brand value, promote customer loyalty, and optimize overall property performance.
- Guest Experience: Analyse guest feedback and audit results, implementing solutions to enhance service quality and elevate the guest journey across accommodations, F&B, and events.
- Property Openings: Lead new property openings, ensuring operational readiness, adherence to brand standards, and seamless integrations.
- Operational Excellence: Provide ongoing support to new and existing locations, ensuring consistent quality, operational efficiency, and adaptability to market trends.
- Talent Development: Collaborate with HR to attract top talent, foster career development, and cultivate a culture of excellence, creativity, and collaboration.
- Market Positioning: Leverage industry expertise to position properties as leading destinations for memorable experiences.
Join us and be part of the journey.
Regional Operations Director - in London employer: Staycity Group
Staycity is an exceptional employer that values its team members and fosters a vibrant work culture where hospitality and independence thrive. With flexible working patterns, generous benefits like paid family leave and volunteer days, and opportunities for personal growth through education support, we ensure our employees feel valued and empowered. Join us in creating memorable guest experiences in prime city locations, where your contributions are celebrated and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Regional Operations Director - in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Staycity Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Staycity Group
Don't be shy about reaching out to Staycity Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Regional Operations Director - in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Staycity Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Staycity Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
