Head Housekeeper in London

Welcome to Wilde, a thriving, exciting and rapidly expanding aparthotel operator, making waves across the heart of Europe. With an impressive track record of multiple new aparthotels opening each year, we are on an unstoppable journey, with exceptional properties across iconic European cities like London, Berlin, Edinburgh, Lisbon and Vienna. We are on the search for our next Head Housekeeper at Wilde. Embrace the high-paced, evolving environment with enthusiasm and curiosity. At Wilde, we are not just an aparthotel group: we are a diverse and inclusive team that encourages you to bring your unique self to work and make a real impact. Our Irish heritage mixes with local cultures to form new experiences that are unique to each city, and each Wilde.

Benefits:

• Paid family leave (>1 year of service)
• Flexible working patterns
• Bonus scheme that rewards high performers - based on our core values and tied to individual property goals
• Discounted rates for overnight stays for you, and your family and friends
• Refer and earn scheme - earn up to £/€550
• Cycle to work scheme - to support a healthy lifestyle and our planet
• Education Support to help you foster new skills
• Volunteer days: 2 paid volunteer days per year
• EAP: Support for you and your family when you need it with our Employee Assistance Program (EAP)

We would love you to have:

• 4+ years housekeeping experience in a similar role within a lifestyle or luxury hotel is preferred, along with previous people management experience
• Local market knowledge is preferred
• Adaptability: Ability to respond quickly to feedback, guest needs, and operational demands.

What you can do for us:

• Implement and uphold the Brand Standards and Standard Operating Procedures (SOPs) for our Housekeeping department, ensuring strict adherence
• Take full ownership of maintaining the property's presentation and hygiene standards, consistently meeting the company's high-quality benchmarks.
• Thoroughly inspect all goods received by the Housekeeping department, meticulously checking for quality and quantity.
• Take full ownership regarding weekly Q&E inspections
• Collaborate closely with our Maintenance team to ensure all rooms are in presentable working order at all times to ensure maximum guest occupancy and satisfaction
• Take full ownership of the departments payroll budget, keeping it in line with overall property budget/forecast
• Maintain accountability for all Housekeeping equipment, guaranteeing its optimal functionality. Keep sufficient inventory levels to ensure seamless operations, and make timely purchases when required.
• If applicable – act as the main point of contact with any external partners to ensure KPOs, SOP's and brand standards are met.
• Be the Ultimate Brand Ambassador: Take ownership of your role with enthusiasm, energy, and a touch of flair—become the face of Wilde and represent us with pride.
• Stay Driven, Stay Motivated: Strive for excellence every day—set ambitious goals and exceed them. We work together to push boundaries and celebrate our collective success.
• Push the Boundaries of Excellence: Constantly seek opportunities to innovate and improve. Your drive to make things better propels us all toward greater success.
• Show Kindness and Respect: Foster a culture of respect, inclusivity, and kindness, ensuring everyone feels valued and part of the team.
• Engage with the Community: Actively participate in local charity events and initiatives, building strong relationships within the community and contribute to our collective mission.

Start your Wilde journey today. Take the leap and click "apply" now.