At a Glance
- Tasks: Lead a dynamic team to create unforgettable guest experiences in a fast-paced environment.
- Company: Join Wilde, a rapidly expanding aparthotel operator with properties across iconic European cities.
- Benefits: Enjoy flexible working patterns, paid family leave, and discounted stays for friends and family.
- Other info: Engage with the community through volunteer days and be a brand ambassador for Wilde.
- Why this job: Be part of a diverse team that values your unique self and encourages personal growth.
- Qualifications: 2+ years in hospitality, knowledge of Front Office operations, and a passion for service.
The predicted salary is between 36000 - 60000 £ per year.
Welcome to Wilde , a thriving, exciting and rapidly expanding aparthotel operator, making waves across the heart of Europe! With an impressive track record of multiple new aparthotels opening each year, we’re on an unstoppable journey, with exceptional properties across iconic European cities like London, Berlin, Edinburgh, Lisbon and Vienna.
We are on the search for our next Guest Services Manager – Night to work with our Guest Services Hosts and the wider team across our public areas, lobby, reception and R&B spaces. Embrace the high‑paced, evolving environment with enthusiasm and curiosity. At Wilde , we’re not just an aparthotel group: we're a diverse and inclusive team that encourages you to bring your unique self to work and make a real impact. Our Irish heritage mixes with local cultures to form new experiences that are unique to each city, and each Wilde.
Benefits
- Paid family leave (>1 year of service)
- Flexible working patterns
- Bonus scheme that rewards high performers; based on our core values and tied to individual property goals
- Discounted rates for overnight stays for you, your family and friends
- Refer and earn scheme – earn up to £/€550
- Cycle to work scheme – to support a healthy lifestyle and our planet
- Education support to help you foster new skills
- Volunteer days: 2 paid volunteer days per year
- Support for you and your family when you need it with our Employee Assistance Program (EAP)
- An extra day off to celebrate your birthday
Qualifications
- 2+ years experience in a similar role, ideally within the lifestyle hotel or hospitality sector is required
- Knowledge of Front Office operations
- Some previous F&B/Barista experience is preferred but training can be provided
Responsibilities
- Endless Opportunities in One Space: Whether you’re welcoming guests or crafting the perfect cocktail, you'll thrive in our dynamic lobby, bar, and host stand. It's about maintaining a fun, fresh, and fast‑paced environment while communicating with multiple departments and delivering excellent service.
- Be the Ultimate Brand Ambassador: Take ownership of your role with enthusiasm, energy, and a touch of flair—become the face of Wilde and represent us with pride.
- Make a Lasting Impact: Confidence is key! Master communication and teamwork to create memorable experiences for every guest that walks through our doors.
- Stay Driven, Stay Motivated: Strive for excellence every day—set ambitious goals and exceed them. We work together to push boundaries and celebrate our collective success.
- Exemplify Excellence at All Times: From the moment guests arrive, greet them warmly and with a smile, ensuring they feel welcome and at home.
- Understand Your Guests: Commit to learning the preferences and needs of our guests to provide personalised, thoughtful service that leaves a lasting impression.
- Set the Mood: You’re responsible for creating the perfect atmosphere—whether adjusting the lighting, lifting the volume, or ensuring everything is pristine. You understand that the little details matter.
- Master Every Shift: Whether you're opening, swinging, or closing, you’re in control—keeping operations seamless and collaborating with your team to ensure nothing is overlooked, including health & safety and complaints management.
- Push the Boundaries of Excellence: Constantly seek opportunities to innovate and improve. Your drive to make things better propels us all toward greater success.
- Lead with Kindness and Respect: Foster a culture of respect, inclusivity, and kindness, ensuring everyone feels valued and part of the team.
- Engage with the Community: Actively participate in local charity events and initiatives, building strong relationships within the community and contributing to our collective mission.
Start your Wilde journey today! Take the leap and click "apply" now!
#J-18808-LjbffrGuest Services Manager - Night in London employer: Staycity Group
Staycity is an exceptional employer that values its team members and fosters a vibrant work culture where hospitality and independence thrive. With flexible working patterns, generous benefits like paid family leave and volunteer days, and opportunities for personal growth through education support, we ensure our employees feel valued and empowered. Join us in creating memorable guest experiences in prime city locations, where your contributions are celebrated and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Services Manager - Night in London
✨Tip Number 1
Familiarise yourself with Wilde's unique brand and values. Understanding their Irish heritage and how it blends with local cultures will help you connect with the team and demonstrate your enthusiasm for their mission during interviews.
✨Tip Number 2
Showcase your experience in high-paced environments. Highlight specific examples from your previous roles where you successfully managed guest services or front office operations, as this will resonate well with Wilde's dynamic atmosphere.
✨Tip Number 3
Prepare to discuss how you can create memorable experiences for guests. Think of innovative ideas or personal anecdotes that illustrate your ability to engage with guests and enhance their stay, aligning with Wilde's commitment to excellence.
✨Tip Number 4
Network within the hospitality community. Attend industry events or connect with current or former employees on platforms like LinkedIn to gain insights about the company culture and potentially get a referral, which can significantly boost your application.
We think you need these skills to ace Guest Services Manager - Night in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in guest services and hospitality. Emphasise any roles where you've demonstrated leadership, communication skills, and the ability to thrive in a fast-paced environment.
Craft a Compelling Cover Letter:Write a cover letter that reflects your enthusiasm for the role and the company. Mention specific aspects of Wilde that resonate with you, such as their commitment to inclusivity and community engagement.
Showcase Relevant Experience:In your application, detail your previous roles in hospitality, particularly any experience related to front office operations or food and beverage service. Use examples to illustrate how you've excelled in similar positions.
Express Your Passion:Convey your passion for providing excellent guest experiences. Share anecdotes that demonstrate your ability to create memorable moments for guests and how you embody the values of kindness and respect.
How to prepare for a job interview at Staycity Group
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific experiences that highlight your love for guest services and how you enjoy creating memorable experiences for guests.
✨Demonstrate Teamwork Skills
Since the role involves working closely with a diverse team, be prepared to discuss examples of how you've successfully collaborated with others in previous roles. Highlight your ability to communicate effectively and support your colleagues.
✨Understand the Company Culture
Research Wilde's values and culture before the interview. Be ready to discuss how your personal values align with theirs, especially regarding inclusivity and community engagement, as these are key aspects of their mission.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills and ability to handle challenging situations. Think of examples where you've successfully managed guest complaints or created a positive atmosphere in a fast-paced environment.
