General Manager Staycity - Operations · Staycity Operations · Staycity Greenwich in London

We are hiring a General Manager to help shape the Staycity guest journey in our busy 68 key property in Greenwich, London.

Benefits:

• Paid family leave (>1 year of service)
• Bonus scheme that rewards high performers; based on our core values and tied to individual property goals
• Discounted rates for overnight stays for you, your family and friends
• Refer and earn scheme - earn up to £/€550
• Cycle to work scheme- to support a healthy lifestyle and our planet
• Education Support to help you foster new skills
• Volunteer days: 2 paid volunteer days per year
• Support for you and your family when you need it with our Employee Assistance Program (EAP)

As a General Manager, you will be automatically enrolled into our leadership program: Elevate - designed to harness your skills and make you an even better values driven and commercially astute leader.

Qualifications:

• Proven leadership experience and 3+ years in a similar level role, along with significant experience within the hotel or aparthotel sector
• Full working proficiency in English
• Demonstrated success in driving revenues through the strategic management of commercial initiatives
• Humble and approachable, fostering a positive and inclusive work environment
• Forward-thinking and innovative, always looking for opportunities to improve operations
• Self-motivated and able to inspire and lead the team effectively
• Energetic, flexible, and adaptable to changing circumstances
• Possesses a keen eye for detail and is highly organized
• Ability to adapt effectively and make decisions under pressure
• Proficiency in engaging in strategic business discussions at a higher level
• Demonstrable ability to motivate, appraise, support and challenge the team to deliver world-class results on every aspect of the business
• Experience in providing training, guidance, and support to all teams, actively participating in day-to-day department activities and driving the culture of the team
• A bachelor's degree in Hospitality Management or a related field is preferred

Responsibilities:

• Support all HODs in all aspects of running the property, including front office, housekeeping, maintenance, sales and revenue
• Ensure that all departments operate within the Staycity Group brand SOPs, monitoring and taking action to any feedback within a timely manner
• Regularly evaluate individual and team performance against their goals to drive a high performance culture. Offer constructive feedback through on-the-job training, performance appraisals, one-on-one discussions, and team meetings.
• Produce forecasts for revenues and costs and monitor that these are maintained within budgetary constraints and communicate to the EOD any shortcomings as soon as possible
• Ensure the hotel complies with all legislation and Staycity Group requirements regarding H&S and any other statutory regulations
• Enhance the team's skills and knowledge by delivering department-specific training plans that align with our strategic goals
• Cultivate collaborative relationships with other departments, fostering effective communication and teamwork across the organization.
• Monitor and action feedback received through guest satisfaction surveys, 3rd party websites and from guests after, and during their stay and resolve any guest disputes and complaints in a professional manner and within guidelines issued