At a Glance
- Tasks: Lead and inspire a dynamic team to deliver exceptional guest experiences.
- Company: Join Staycity, a vibrant urban aparthotel brand in prime city locations.
- Benefits: Enjoy competitive pay, bonuses, discounts, and support for your growth.
- Other info: Be part of a supportive culture with excellent career development opportunities.
- Why this job: Shape the future of hospitality in a newly refurbished property.
- Qualifications: Proven leadership experience and a passion for hospitality required.
The predicted salary is between 50000 - 60000 £ per year.
Staycity is an urban aparthotel brand, blending the freedom of apartment living with the quality and consistency of a hotel stay. With locations in top European cities like Dublin, London, Paris, and Edinburgh, we provide home comforts in prime city spots — ideal for the modern traveller. Our mission is to help guests experience the city on their own terms — combining independence and hospitality in every stay. We’re a team of doers, thinkers, and hospitality lovers, committed to delivering standout guest experiences and building a culture we’re proud of.
The property is currently undergoing refurbishment with the aim of opening in September/October 2026. This is a 98 key property, with a large F&B space (50 covers), pantry shop, and a gym onsite.
Benefits
- Paid family leave (>1 year of service)
- Bonus scheme that rewards high performers, based on our core values and tied to individual property goals
- Discounted rates for overnight stays for you, your family and friends
- Refer and earn scheme - earn up to £/€550
- Cycle to work scheme to support a healthy lifestyle and our planet
- Education Support to help you foster new skills
- Volunteer days: 2 paid volunteer days per year
- Support for you and your family when you need it with our Employee Assistance Program (EAP)
As a General Manager, you will be automatically enrolled into our leadership program: Elevate - designed to harness your skills and make you an even better values driven and commercially astute leader.
We would love you to have
- Proven leadership experience and 3+ years in a similar level role, along with significant experience within the hotel or aparthotel sector
- Full working proficiency in English
- Demonstrated success in driving revenues through the strategic management of commercial initiatives
- Humble and approachable, fostering a positive and inclusive work environment
- Forward-thinking and innovative, always looking for opportunities to improve operations
- Self-motivated and able to inspire and lead the team effectively
- Energetic, flexible, and adaptable to changing circumstances
- Possesses a keen eye for detail and is highly organized
- Ability to adapt effectively and make decisions under pressure
- Proficiency in engaging in strategic business discussions at a higher level
- Demonstrable ability to motivate, appraise, support and challenge the team to deliver world-class results on every aspect of the business
- Experience in providing training, guidance, and support to all teams, actively participating in day-to-day department activities and driving the culture of the team
- A bachelor's degree in Hospitality Management or a related field is preferred
What you can do for us
- Support all HODs in all aspects of running the property, including front office, housekeeping, maintenance, sales and revenue
- Ensure that all departments operate within the Staycity Group brand SOPs, monitoring and taking action to any feedback within a timely manner
- Regularly evaluate individual and team performance against their goals to drive a high performance culture. Offer constructive feedback through on-the-job training, performance appraisals, one-on-one discussions, and team meetings.
- Produce forecasts for revenues and costs and monitor that these are maintained within budgetary constraints and communicate to the EOD any shortcomings as soon as possible
- Ensure the hotel complies with all legislation and Staycity Group requirements regarding H&S and any other statutory regulations
- Enhance the team's skills and knowledge by delivering department-specific training plans that align with our strategic goals
- Cultivate collaborative relationships with other departments, fostering effective communication and teamwork across the organization.
- Monitor and action feedback received through guest satisfaction surveys, 3rd party websites and from guests after, and during their stay and resolve any guest disputes and complaints in a professional manner and within guidelines issued
Join us and be part of the journey.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager Staycity - Operations · Staycity Operations · Staycity Deptford Bridge in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Staycity Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Staycity Group
Don't be shy about reaching out to Staycity Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace General Manager Staycity - Operations · Staycity Operations · Staycity Deptford Bridge in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Staycity Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Staycity Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
