At a Glance
- Tasks: Lead operations across diverse Wilde properties, enhancing guest experiences and team performance.
- Company: Wilde, a rapidly expanding Aparthotel operator with a vibrant, inclusive culture.
- Benefits: Generous leave policies, annual bonuses, discounted stays, and paid volunteer days.
- Other info: Exciting opportunities for growth and collaboration in a fast-paced environment.
- Why this job: Join a dynamic team making a real impact in hospitality across Europe.
- Qualifications: 5+ years in general management within luxury hotels; strong leadership and adaptability required.
The predicted salary is between 60000 - 80000 £ per year.
Wilde is a thriving and rapidly expanding Aparthotel operator, making waves across the heart of European cities like London, Berlin, Edinburgh, Lisbon, Vienna and soon to be Porto, Amsterdam, and many more. At Wilde, we're not just another Aparthotel brand, we're a diverse and inclusive team that encourages you to bring your unique self to work. Our Irish heritage mixes with local cultures to form new experiences that are unique to each city, and each Wilde.
If you're a leader who's as passionate about making guests smile as we are, and if you have a warm, human touch, and a passion for hospitality, we'd love to hear from you. We are seeking an experienced General Manager - Operations Performance to support across our Wilde properties. This role will focus on supporting our General Managers to elevate the guest journey by leading a consistent brand-led Operation. This individual will work closely with our European Operations Director and Head of New Openings to optimise performance and ways of working across our established hotels portfolio, as well as supporting our pre-opening teams.
Our General Manager – Operations Performance will work collaboratively with teams across the business including Design and Refurbishments, Food & Beverage, Brand Operations, Sales and Revenue, Finance and the People team. The ideal candidate will be London or wider UK based, with the flexibility and willingness to travel as required to our various Wilde properties across UK and Europe.
Benefits
- Paid Maternity, Surrogacy, Adoptive & Paternity leave as follows:
- Maternity Leave: 26 weeks fully paid (>1 year of service)
- Paternity Leave: 6 weeks fully paid (>1 year of service)
- Surrogacy Leave: 24 weeks fully paid (>1 year of service)
- Adoptive Leave: 24 weeks fully paid (>1 year of service)
- Generous holiday allowance
- Annual Bonus, based on your contribution and impact
- Discounted rates for overnight stays for you, and your family and friends
- Refer and earn scheme if you successfully refer a friend to work with us
- Volunteer days: 2 paid volunteer days per year to support causes in your local community
- EAP: Support for you and your family when you need it with our Employee Assistance Program (EAP)
What You Can Do For Us
- Support underperforming or transitioning hotels by deploying as an interim or supplementary General Manager
- Drive measurable improvement across guest experience, financial performance, compliance, and team capability
- Act as a flexible operational resource, moving between properties as business needs dictate
- Cultivate collaborative relationships with multiple departments in different locations across our Wilde properties, fostering effective communication and teamwork across the organisation
Guest Experience
- Drive improvement in guest satisfaction scores (review platforms, brand audits, NPS)
- Identify root causes of service declines and implement sustainable fixes
- Model and embed a guest-first culture across all departments
Financial Performance
- Analyse P&L, identify cost and revenue opportunities, and implement corrective action plans
- Monitor financial KPIs and improve performance
Compliance & Health and Safety
- Ensure properties meet all legislative requirements including H&S, fire, food safety, and licensing
Team Development
- Assess team capability quickly and prioritise training support
- Coach existing managers to build lasting competence
- Recruit or stabilise teams during periods of vacancy or high turnover
Required Skills And Experience
- Proven leadership experience and 5+ years in a similar general management role within a lifestyle/luxury hotel or aparthotel - this is essential for success in this role
- Humble and approachable, fostering a positive and inclusive work environment
- Forward-thinking and innovative, always looking for opportunities to improve operations
- Energetic, flexible, and adaptable to changing circumstances - we move at pace!
- Ability to adapt effectively and make decisions under pressure
- Proficiency in engaging in strategic business discussions at a higher level
- Demonstrated success in driving revenues through the strategic management of commercial initiatives
- Demonstrable ability to motivate, appraise, support and challenge a team to deliver world-class results on every aspect of the business
- Experience in providing training, guidance, and support teams
- A bachelor's degree in Hospitality Management or a related field is preferred
If you possess the ability to navigate through challenges with a blend of kindness and clarity, backed by data-driven decision-making skills, we'd love to hear from you! So, join Wilde on this exciting and ever-evolving journey, where you'll be supported, inspired, and encouraged to reach your full potential. Let's make the world a little brighter, one guest at a time.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager - Operations Performance in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Staycity Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Staycity Group
Don't be shy about reaching out to Staycity Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace General Manager - Operations Performance in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Staycity Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Staycity Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
