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- Tasks: Lead our team to deliver exceptional guest experiences and manage all hotel operations.
- Company: Join Staycity, a vibrant urban aparthotel brand in top European cities.
- Benefits: Enjoy paid family leave, bonuses, discounts, and education support.
- Why this job: Shape the future of hospitality while making a real impact on guest journeys.
- Qualifications: Proven leadership experience in hospitality and a passion for guest satisfaction.
- Other info: Be part of a dynamic team with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
Staycity is an urban aparthotel brand, blending the freedom of apartment living with the quality and consistency of a hotel stay. With locations in top European cities like Dublin, London, Paris, and Edinburgh, we provide home comforts in prime city spots — ideal for the modern traveller. Our mission is to help guests experience the city on their own terms — combining independence and hospitality in every stay. We’re a team of doers, thinkers, and hospitality lovers, committed to delivering standout guest experiences and building a culture we’re proud of.
We’re now hiring a General Manager for our lovely Dalton property to help shape the Staycity guest journey.
Benefits:
- Paid family leave (>1 year of service)
- Bonus scheme that rewards high performers; based on our core values and tied to individual property goals
- Discounted rates for overnight stays for you, your family and friends
- Refer and earn scheme - earn up to £/€550
- Cycle to work scheme- to support a healthy lifestyle and our planet
- Education Support to help you foster new skills
- Volunteer days: 2 paid volunteer days per year
- Support for you and your family when you need it with our Employee Assistance Program (EAP)
As a General Manager, you will be automatically enrolled into our leadership program: Elevate - designed to harness your skills and make you an even better values driven and commercially astute leader.
We would love you to have:
- Proven leadership experience and 3+ years in a similar level role, along with significant experience within the hotel or aparthotel sector
- Combination of Rooms, F&B, and refurbishment/expansion experience
- Full working proficiency in English
- Demonstrated success in driving revenues through the strategic management of commercial initiatives
- Humble and approachable, fostering a positive and inclusive work environment
- Forward-thinking and innovative, always looking for opportunities to improve operations
- Self-motivated and able to inspire and lead the team effectively
- Energetic, flexible, and adaptable to changing circumstances
- Possesses a keen eye for detail and is highly organized
- Ability to adapt effectively and make decisions under pressure
- Proficiency in engaging in strategic business discussions at a higher level
- Demonstrable ability to motivate, appraise, support and challenge the team to deliver world‑class results on every aspect of the business
- Experience in providing training, guidance, and support to all teams, actively participating in day‑to‑day department activities and driving the culture of the team
- A bachelor’s degree in Hospitality Management or a related field is preferred
What you can do for us:
- Support all HODs in all aspects of running the property, including front office, housekeeping, maintenance, sales and revenue
- Ensure that all departments operate within the Staycity Group brand SOPs, monitoring and taking action to any feedback within a timely manner
- Regularly evaluate individual and team performance against their goals to drive a high performance culture. Offer constructive feedback through on‑the‑job training, performance appraisals, one‑on‑one discussions, and team meetings.
- Produce forecasts for revenues and costs and monitor that these are maintained within budgetary constraints and communicate to the EOD any shortcomings as soon as possible
- Ensure the hotel complies with all legislation and Staycity Group requirements regarding H&S and any other statutory regulations
- Enhance the team's skills and knowledge by delivering department‑specific training plans that align with our strategic goals
- Cultivate collaborative relationships with other departments, fostering effective communication and teamwork across the organization.
- Monitor and action feedback received through guest satisfaction surveys, 3rd party websites and from guests after, and during their stay and resolve any guest disputes and complaints in a professional manner and within guidelines issued
Join us and be part of the journey.
General Manager in London employer: Staycity Group
Contact Detail:
Staycity Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hospitality industry. Attend events, join online forums, or even reach out to former colleagues. You never know who might have the inside scoop on a General Manager role at Staycity!
✨Tip Number 2
Show off your leadership skills! When you get the chance to chat with potential employers, share specific examples of how you've successfully led teams in the past. Highlight your experience in driving revenues and creating a positive work environment — that’s what they want to hear!
✨Tip Number 3
Be proactive! Don’t just wait for job openings to pop up. Reach out directly to Staycity and express your interest in the General Manager position. A little initiative can go a long way in making a memorable impression.
✨Tip Number 4
Prepare for interviews by researching Staycity’s values and mission. Think about how your experience aligns with their goals. This will not only help you stand out but also show that you’re genuinely interested in being part of their team!
We think you need these skills to ace General Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the General Manager role. Highlight your leadership experience and any relevant achievements in the hotel or aparthotel sector to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for hospitality and how you can contribute to shaping the Staycity guest journey. Be genuine and let your personality come through.
Showcase Your Achievements: When detailing your past roles, focus on specific achievements that demonstrate your ability to drive revenues and improve operations. Numbers speak volumes, so don’t shy away from sharing quantifiable results!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Staycity Group
✨Know Your Stuff
Before the interview, dive deep into Staycity's mission and values. Understand how they blend apartment living with hotel quality. Be ready to discuss how your leadership experience aligns with their goal of delivering standout guest experiences.
✨Showcase Your Leadership Style
As a General Manager, you'll need to inspire and lead a team. Prepare examples of how you've fostered a positive work environment in the past. Think about specific situations where you motivated your team or handled challenges effectively.
✨Be Ready for Strategic Discussions
Expect questions about driving revenues and managing commercial initiatives. Brush up on your knowledge of financial forecasting and budget management. Be prepared to share your insights on how to enhance operations and improve guest satisfaction.
✨Ask Thoughtful Questions
Interviews are a two-way street! Prepare questions that show your interest in the role and the company culture. Ask about the challenges the Dalton property is currently facing or how they measure success in guest experiences. This shows you're genuinely invested in the position.