At a Glance
- Tasks: Manage front desk operations and ensure guest satisfaction in a vibrant aparthotel environment.
- Company: Join Wilde, a rapidly expanding aparthotel operator across iconic European cities.
- Benefits: Enjoy flexible working patterns, paid family leave, and discounts for stays with friends and family.
- Other info: Engage with the community and foster a culture of respect and kindness.
- Why this job: Be the face of Wilde and make a real impact in a diverse and inclusive team.
- Qualifications: 4+ years of front office experience in lifestyle or luxury hotels preferred.
The predicted salary is between 30000 - 40000 £ per year.
Welcome to Wilde, a thriving, exciting and rapidly expanding aparthotel operator, making waves across the heart of Europe! With an impressive track record of multiple new aparthotels opening each year, we’re on an unstoppable journey, with exceptional properties across iconic European cities like London, Berlin, Edinburgh, Lisbon and Vienna. We are on the hunt for our next Front Office Manager (Maternity cover) at Wilde to start in September. Embrace the high-paced, evolving environment with enthusiasm and curiosity. At Wilde, we’re not just an aparthotel group: we're a diverse and inclusive team that encourages you to bring your unique self to work and make a real impact. Our Irish heritage mixes with local cultures to form new experiences that are unique to each city, and each Wilde.
Benefits
- Paid family leave (>1 year of service)
- Flexible working patterns
- Bonus scheme that rewards high performers; based on our core values and tied to individual property goals
- Discounted rates for overnight stays for you, and your family and friends
- Refer and earn scheme - earn up to £/€550
- Cycle to work scheme - to support a healthy lifestyle and our planet
- Education Support to help you foster new skills
- Volunteer days: 2 paid volunteer days per year
- EAP: Support for you and your family when you need it with our Employee Assistance Program (EAP)
We would love you to have:
- 4+ years relevant front office experience within a lifestyle or luxury hotel is preferred ideally with managerial or supervisory experience
- Local market knowledge is preferred
- Adaptability: Ability to respond quickly to feedback, guest needs, and operational demands
What you can do for us:
- To ensure the smooth running of the front desk on a daily basis, liaising between the guests and all other departments in a very clear manner
- A core part of your role is to monitor and address feedback from guest satisfaction surveys, as well as third-party websites. This includes the skilful resolution of disputes and complaints in a professional manner. Compile actions plans, and adjust where necessary.
- You will be responsible for verifying payments upon guest check-in or ensuring the reservation is guaranteed, following established procedures for various payment methods.
- Anticipate and address any issues to safeguard the well-being and satisfaction of our guests throughout their stay.
- Take responsibility for Health and Safety while on shift, and manage team members
- Be the Ultimate Brand Ambassador: Take ownership of your role with enthusiasm, energy, and a touch of flair—become the face of Wilde and represent us with pride. Make sure all Wilde procedures are implemented and controlled in line with our Brand guidelines, standards and SOPS’s
- Stay Driven, Stay Motivated: Strive for excellence every day—set ambitious goals and exceed them. We work together to push boundaries and celebrate our collective success.
- Understand Your Guests: Commit to learning the preferences and needs of our guests to provide personalised, thoughtful service that leaves a lasting impression.
- Push the Boundaries of Excellence: Constantly seek opportunities to innovate and improve. Your drive to make things better propels us all toward greater success.
- Lead with Kindness and Respect: Foster a culture of respect, inclusivity, and kindness, ensuring everyone feels valued and part of the team.
- Engage with the Community: Actively participate in local charity events and initiatives, building strong relationships within the community and contribute to our collective mission.
Start your Wilde journey today! Take the leap and click "apply" now!
Front Office Manager (Maternity cover) in London employer: Staycity Group
Wilde is an exceptional employer that champions a vibrant and inclusive work culture, offering flexible working patterns and generous benefits such as paid family leave and education support. As a Front Office Manager, you will thrive in a dynamic environment where your contributions are valued, and you can grow alongside our expanding portfolio of unique aparthotels across iconic European cities. Join us to make a meaningful impact while enjoying perks like discounted stays and volunteer days, all within a supportive team that celebrates diversity and community engagement.
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Manager (Maternity cover) in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might know someone at Wilde. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for the interview by researching Wilde's values and culture. Show us how your experience aligns with our mission and how you can contribute to our vibrant team. We love candidates who are genuinely excited about what we do!
✨Tip Number 3
Practice your responses to common interview questions, but keep it natural. We want to see your personality shine through! Remember, it's not just about your skills; it's about how you fit into our diverse and inclusive team.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can leave a lasting impression. It shows us you're keen and professional, which is exactly the kind of attitude we value at Wilde.
We think you need these skills to ace Front Office Manager (Maternity cover) in London
Some tips for your application 🫡
Show Your Personality:When writing your application, let your unique self shine through! We love a bit of flair, so don’t be afraid to inject some personality into your cover letter. It’s your chance to stand out and show us why you’d be a great fit for Wilde.
Tailor Your Experience:Make sure to highlight your relevant front office experience, especially if you've worked in lifestyle or luxury hotels. We want to see how your background aligns with our values and the role, so be specific about your achievements and how they relate to what we do at Wilde.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points where necessary to make your skills and experiences pop—this helps us quickly see what you bring to the table!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, it shows us you’re keen on joining the Wilde family. So, hit that 'apply' button and let’s get started on this exciting journey together!
How to prepare for a job interview at Staycity Group
✨Know Your Wilde
Before the interview, dive deep into Wilde's values and culture. Familiarise yourself with their unique approach to hospitality and how they blend Irish heritage with local cultures. This will help you connect your experience to their ethos and show that you're genuinely interested in being part of their team.
✨Showcase Your Front Office Expertise
Prepare specific examples from your past roles that highlight your front office management skills. Think about times when you resolved guest complaints or improved guest satisfaction. Being able to articulate these experiences will demonstrate your capability to handle the fast-paced environment at Wilde.
✨Emphasise Adaptability
Wilde is looking for someone who can respond quickly to feedback and operational demands. Be ready to discuss situations where you've had to adapt on the fly, whether it was managing a sudden influx of guests or adjusting to last-minute changes. This will showcase your flexibility and readiness for the role.
✨Be the Ultimate Brand Ambassador
During the interview, convey your enthusiasm for representing Wilde. Share your thoughts on what makes a great brand ambassador and how you would embody Wilde's spirit. This will not only reflect your understanding of the role but also your commitment to making a positive impact within the team.
