At a Glance
- Tasks: Lead the front desk team and ensure exceptional guest experiences every day.
- Company: Join Staycity, a vibrant urban aparthotel brand in prime city locations.
- Benefits: Enjoy flexible working, paid volunteer days, and discounted stays for friends and family.
- Other info: Be part of a supportive team that values independence and collaboration.
- Why this job: Shape memorable guest journeys while developing your leadership skills in hospitality.
- Qualifications: 2+ years of management experience in a front desk role is essential.
The predicted salary is between 30000 - 32450 £ per year.
Staycity is an urban aparthotel brand, blending the freedom of apartment living with the quality and consistency of a hotel stay. With locations in top European cities like Dublin, London, Paris, and Edinburgh, we provide home comforts in prime city spots - ideal for the modern traveller. Our mission is to help guests experience the city on their own terms - combining independence and hospitality in every stay. We're a team of doers, thinkers, and hospitality lovers, committed to delivering standout guest experiences and building a culture we're proud of. We're now hiring a Front Office Manager to help shape the Staycity guest journey.
Benefits:
- Paid family leave (>1 year of service)
- Flexible working patterns
- Bonus scheme that rewards high performers - based on our core values and tied to individual property goals
- Discounted rates for overnight stays for you, your family and friends
- Refer and earn scheme - earn up to £550
- Cycle to work scheme - to support a healthy lifestyle and our planet
- Education Support to help you foster new skills
- Volunteer days: 2 paid volunteer days per year
- Support for you and your family when you need it with our Employee Assistance Program (EAP)
We would love you to have:
- Previous management experience of at least 2 years of experience working at the Front Desk in a similar property is essential to deliver this role
- The ability to motivate, appraise, support and challenge a team to deliver world-class results on every aspect of the business on a daily basis
- Experience using Opera and excellent communication and interpersonal skills are required for this role
What you can do for us:
- To ensure the smooth running of the front desk on a daily basis, liaising between the guest and all departments
- A core part of your role is to monitor and address feedback from guest satisfaction surveys, as well as third-party websites. This includes the skilful resolution of disputes and complaints in a professional manner, always adhering to the guidelines provided
- Keep the team up to date about departmental, hotel and company activities through daily communications including financial feedback, customer feedback, and guest feedback reports; taking appropriate actions for improvement
- You will be responsible for verifying payments upon guest check-in, following established procedures for various payment methods
- Support and ensure that our department employees consistently uphold the prescribed standards and service techniques
- Anticipate and address any issues to safeguard the well-being and satisfaction of our guests throughout their stay
- Additionally, you will be tasked with managing and inspiring a team of direct reports on a daily basis
Join us and be part of the journey.
Front Office Manager - London employer: Staycity Group
Staycity is an exceptional employer that values its team members by fostering a supportive and dynamic work culture in the heart of London. With benefits like flexible working patterns, education support, and generous family leave, we prioritise employee well-being and growth. Join us to be part of a passionate team dedicated to delivering outstanding guest experiences while enjoying unique perks such as discounted stays and volunteer days.
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Manager - London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Staycity Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Staycity Group
Don't be shy about reaching out to Staycity Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Front Office Manager - London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Staycity Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Staycity Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
