At a Glance
- Tasks: Drive brand excellence and enhance guest experiences across our European portfolio.
- Company: Join Staycity, a vibrant urban aparthotel brand with a passion for hospitality.
- Benefits: Enjoy competitive salary, annual bonus, discounted stays, and paid volunteer days.
- Other info: Collaborative environment with opportunities for growth and continuous improvement.
- Why this job: Shape the future of guest experiences in top European cities while travelling.
- Qualifications: 5+ years in hospitality operations with strong analytical and leadership skills.
The predicted salary is between 70000 - 80000 £ per year.
Our mission is to help guests experience the city on their own terms - combining independence and hospitality in every stay. We're a team of doers, thinkers, and hospitality lovers, committed to delivering standout guest experiences and building a culture we're proud of. We're now hiring a Brand Operations Manager to help shape the Staycity guest journey.
As Brand Operations Manager, you will be responsible for driving brand excellence, guest experience and operational consistency across our European portfolio. Working closely with operational leaders, you will use insight, data and feedback to identify opportunities for improvement, support new openings and help shape the future evolution of the Staycity brand. This role operates across Ireland, the UK, France, Germany, Poland and Italy, ensuring our brand standards are consistently delivered while supporting teams to create exceptional guest experiences. Regular travel across the portfolio is required.
Benefits
- Annual Bonus, based on your contribution and impact
- Discounted rates starting at £/€30 for overnight stays for you
- Friends and family discount of up to 35% off
- Refer and earn scheme if you successfully refer a friend to work with us
- Education Support to help you foster new skills
- Volunteer days: 2 paid volunteer days per year to support causes in your local community
- EAP: Support for you and your family when you need it with our Employee Assistance Program (EAP)
- Paid Maternity, Surrogacy, Adoptive & Paternity leave
What you'll do
- Champion the Staycity Guest Experience: Own the measurement and continuous improvement of the Staycity guest experience across all properties, analysing guest satisfaction, reputation and operational performance data to identify trends, risks and opportunities. Translate insight into clear actions, partnering with operational leaders to improve guest outcomes and commercial performance. Share meaningful guest experience insights and recommendations with senior leadership to inform decision-making.
- Drive Brand Excellence: Ensure Staycity brand standards are consistently implemented, understood and delivered across the portfolio through practical support, coaching and training. Identify best-in-class execution across the business and scale successful approaches across multiple markets and locations. Lead the brand audit process, ensuring standards remain current, action plans are delivered and audits drive measurable improvement.
- Enable Growth and New Openings: Partner with pre-opening and operational teams to successfully launch new properties, ensuring brand standards are embedded from day one through impactful training, tools and resources. Work closely with the People Team to ensure brand immersion forms a core part of onboarding and induction experiences. Support post-opening reviews, capturing lessons learned and driving continuous improvement across future openings.
- Lead Brand Evolution: Gather feedback from guests, operational teams and market trends to continuously improve the Staycity proposition. Identify opportunities to enhance product, service and operational standards as the business grows. Collaborate with the wider Brand Operations team to develop insights, innovations and best practices that strengthen the Staycity brand. Play a leading role in shaping the future evolution of the Staycity experience across all markets.
Qualifications
- 5+ years experience in hotel, aparthotel, hospitality or lifestyle operations, ideally across multiple locations and multiple European markets.
- Proven experience driving operational excellence, guest experience and brand standards within a multi-site environment, including supporting hotel openings and operational readiness.
- Strong analytical skills, with the ability to interpret data, identify trends and turn insight into action.
- Excellent stakeholder management, communication and presentation skills, with the ability to influence, coach and build credibility at all levels.
- A structured problem-solver who can balance operational detail with strategic thinking and confidently lead change.
- Passionate about hospitality and creating exceptional guest experiences, with a curious, commercially aware mindset and a drive for continuous improvement.
- Collaborative and relationship-driven, thriving in a fast-paced, entrepreneurial environment where adaptability is essential.
- Courageous in challenging the status quo and committed to raising standards across the business.
- Fluent in English, additional European languages are an advantage.
Staycity is an urban aparthotel brand, blending the freedom of apartment living with the quality and consistency of a hotel stay. With locations in top European cities like Dublin, London, Paris, and Edinburgh, we provide home comforts in prime city spots - ideal for the modern traveler. The base salary for this role will be £70,000 - £80,000 or euro equivalent. Candidates must be based ideally in the UK, or in one of our operating countries.
Brand Operations Manager in London employer: Staycity Group
Staycity is an exceptional employer that values independence and hospitality, offering a vibrant work culture where team members are empowered to shape the guest experience across Europe. With benefits like annual bonuses, discounted stays, education support, and paid volunteer days, employees are encouraged to grow both personally and professionally while contributing to a brand that prioritises operational excellence and guest satisfaction. Join us in a dynamic environment that fosters collaboration and innovation, making every day rewarding as we redefine urban hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Brand Operations Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at Staycity or similar brands. A friendly chat can open doors and give you insider info on what they’re looking for.
✨Tip Number 2
Prepare for interviews by diving deep into Staycity’s brand values and guest experience philosophy. Show us how your past experiences align with our mission to create exceptional stays for guests.
✨Tip Number 3
Don’t just wait for job openings to pop up! Keep an eye on our website and apply directly. We love seeing proactive candidates who are genuinely interested in joining our team.
✨Tip Number 4
Follow up after interviews with a thank-you note. It’s a simple gesture that shows your enthusiasm for the role and helps you stand out in our minds as we make decisions.
We think you need these skills to ace Brand Operations Manager in London
Some tips for your application 🫡
Show Your Passion for Hospitality:When you're writing your application, let your love for hospitality shine through! Share specific examples of how you've created exceptional guest experiences in the past. We want to see that you’re not just looking for a job, but that you genuinely care about making guests feel at home.
Be Data-Driven:Since this role involves analysing guest satisfaction and operational performance, make sure to highlight your analytical skills. Use numbers and data from your previous roles to demonstrate how you've driven improvements. We love seeing how insights can lead to action!
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Brand Operations Manager role. Mention specific aspects of our mission and values that resonate with you. This shows us that you’ve done your homework and are genuinely interested in joining our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us that you’re proactive and keen to be part of the Staycity family. So, don’t hesitate – hit that apply button!
How to prepare for a job interview at Staycity Group
✨Know the Brand Inside Out
Before your interview, dive deep into Staycity's mission and values. Understand how they blend independence with hospitality and think about how you can contribute to enhancing the guest experience. This knowledge will help you align your answers with their goals.
✨Showcase Your Analytical Skills
As a Brand Operations Manager, you'll need to interpret data and identify trends. Prepare examples from your past experiences where you've successfully used data to drive improvements in guest satisfaction or operational performance. Be ready to discuss specific metrics and outcomes.
✨Demonstrate Stakeholder Management
This role requires excellent communication and relationship-building skills. Think of instances where you've influenced stakeholders or collaborated with teams across different locations. Highlight your ability to coach and support others in achieving brand standards.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving abilities and strategic thinking. Prepare for scenarios related to operational challenges or guest experience issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly and effectively.
