At a Glance
- Tasks: Lead the Guest Services team and ensure exceptional guest experiences.
- Company: Staycity, a vibrant urban aparthotel brand in prime city locations.
- Benefits: Flexible working, bonus schemes, discounted stays, and education support.
- Other info: Enjoy an extra day off for your birthday and two paid volunteer days.
- Why this job: Shape guest journeys and develop a high-performing team in hospitality.
- Qualifications: 2+ years in hospitality with leadership experience and strong communication skills.
The predicted salary is between 31500 - 38500 £ per year.
We're now hiring a Guest Services Manager / Duty Manager to help shape the Staycity guest journey. Staycity is an urban aparthotel brand, blending the freedom of apartment living with the quality and consistency of a hotel stay. With locations in leading European cities such as Dublin, London, Paris and Edinburgh, we offer home comforts in prime city locations, designed for the modern traveller. Our mission is to help guests experience the city on their own terms, combining independence with genuine hospitality.
We are looking for a passionate, proactive and hands-on Guest Services Manager to join our team at Staycity Aparthotels Dublin City Centre. Combining Guest Services leadership with Duty Manager responsibilities, this is an exciting opportunity to shape the guest journey, develop a high-performing team and play a key role in the successful running of the property.
About the Role
As Guest Services Manager, you will lead the Guest Services team and oversee the day-to-day operation of the department, ensuring every guest receives a warm welcome, exceptional service and a seamless experience from arrival to departure. Alongside your departmental responsibilities, you will take on Duty Manager responsibilities during assigned shifts, overseeing the wider hotel operation, supporting colleagues across departments and responding confidently to guest concerns, operational challenges and emergencies. Working closely with the wider management team, you will champion brand standards, enhance guest satisfaction, drive positive online reviews and ensure operational procedures are consistently followed.
What You'll Bring to the Role
- Guest Experience & Service Excellence: Delivering exceptional service, anticipating guest needs and creating memorable experiences.
- Team Leadership & Development: Leading, motivating and developing a high-performing team, creating a positive and supportive working environment.
- Duty Management & Hotel Operations: Taking responsibility for the smooth running of the property, supporting all departments and ensuring operational standards are maintained.
- Front Office & Financial Performance: Overseeing Front Office operations, maintaining financial controls and contributing to the overall commercial performance of the property.
We Would Love You to Have
- Minimum 2 years' hospitality experience in a similar role.
- Previous supervisory, leadership or Duty Manager experience.
- Experience with Opera Cloud and Front Office operations.
- Excellent communication, organisational and problem-solving skills.
- A passion for hospitality and delivering outstanding guest experiences.
- Confidence in handling guest complaints and operational challenges.
- Commercial awareness and an understanding of financial performance.
- A hands-on approach to leading, coaching and developing teams.
- Flexibility to work evenings, weekends and public holidays.
What We Offer
- Paid family leave after more than one year of service.
- Flexible working patterns to support work-life balance.
- Bonus scheme rewarding high performance, linked to our core values and property goals.
- Discounted overnight stays for you, your family and friends.
- Refer and earn scheme, with the opportunity to earn up to 550.
- Cycle to Work scheme to support your health and the planet.
- Education support to help you develop new skills and progress your career.
- Two paid volunteer days per year to support causes that matter to you.
- Employee Assistance Programme providing support for you and your family when you need it.
- An extra day off for your birthday, giving you more time to celebrate.
Join Us and Be Part of the Journey.
Guest Services Manager / Duty Manager - Dublin employer: Staycity Group
Staycity Group is an exceptional employer that fosters a vibrant and inclusive work culture, where employees are encouraged to bring their unique selves to work. With a commitment to employee growth, we offer flexible working patterns, generous benefits including paid family leave and education support, and opportunities to engage with the community. Located in the heart of London, our fast-growing hospitality group provides a dynamic environment for Sales Executives to thrive and make a meaningful impact across our diverse portfolio of properties.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Services Manager / Duty Manager - Dublin
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Staycity Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Staycity Group
Don't be shy about reaching out to Staycity Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Guest Services Manager / Duty Manager - Dublin
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Staycity Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Staycity Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
