Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Welcome guests and create memorable experiences in a vibrant hotel environment.
- Company: Join Wilde, a rapidly expanding aparthotel operator across iconic European cities.
- Benefits: Enjoy flexible working, paid volunteer days, and discounts for you and your loved ones.
- Why this job: Be part of a diverse team that values your unique contributions and fosters personal growth.
- Qualifications: 2+ years in hospitality, with a passion for guest service and teamwork.
- Other info: Engage with the community and participate in exciting local events.
The predicted salary is between 36000 - 60000 £ per year.
Welcome to Wilde, a thriving, exciting and rapidly expanding aparthotel operator, making waves across the heart of Europe! With an impressive track record of multiple new aparthotels opening each year, we’re on an unstoppable journey, with exceptional properties across iconic European cities like London, Berlin, Edinburgh, Lisbon and Vienna. We are on the search for our next Guest Services Manager to work with our Guest Services Hosts and the wider team across our public areas, lobby, reception and R&B spaces. Embrace the high-paced, evolving environment with enthusiasm and curiosity. At Wilde, we’re not just an aparthotel group: we’re a diverse and inclusive team that encourages you to bring your unique self to work and make a real impact. Our Irish heritage mixes with local cultures to form new experiences that are unique to each city, and each Wilde.
Benefits
- Paid family leave (>1 year of service)
- Flexible working patterns
- Bonus scheme that rewards high performers; based on our core values and tied to individual property goals
- Discounted rates for overnight stays for you, your family and friends
- Refer and earn scheme - earn up to £/€550
- Cycle to work scheme to support a healthy lifestyle and our planet
- Education Support to help you foster new skills
- Volunteer days: 2 paid volunteer days per year
- Support for you and your family when you need it with our Employee Assistance Program (EAP)
- An extra day off to celebrate your birthday
Requirements
- 2+ years experience in a similar role, ideally within the lifestyle hotel or hospitality sector is required
- Knowledge of Front Office operations
- Some previous F&B/Barista experience is preferred but training can be provided
Responsibilities
- Endless opportunities in one space: welcoming guests or crafting the perfect cocktail in a dynamic lobby, bar, and host stand; maintain a fun, fresh, and fast-paced environment while communicating with multiple departments and delivering excellent service.
- Be the ultimate brand ambassador: take ownership of your role with enthusiasm and represent Wilde with pride.
- Make a lasting impact: communicate effectively and work with your team to create memorable guest experiences.
- Stay driven and motivated: strive for excellence and push boundaries to celebrate collective success.
- Exemplify excellence at all times: greet guests warmly and ensure they feel welcome and at home from arrival.
- Understand guests: learn their preferences and needs to provide personalised, thoughtful service.
- Set the mood: contribute to the atmosphere by managing details such as lighting and noise, and maintain pristine spaces.
- Master every shift: manage opening, mid-shift and closing duties, ensuring smooth operations, teamwork, health & safety, and complaints management.
- Push the boundaries of excellence: continuously seek opportunities to innovate and improve.
- Lead with kindness and respect: foster a culture of inclusivity where everyone feels valued.
- Engage with the community: participate in local charity events and initiatives and contribute to Wilde's mission.
Guest Services Manager employer: Staycity Group
Contact Detail:
Staycity Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hospitality industry. Attend events, join online forums, or even pop into local hotels to chat with staff. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your personality! When you get an interview, let your unique self shine through. Wilde values diversity, so don’t be afraid to share your experiences and how they can contribute to creating memorable guest experiences.
✨Tip Number 3
Research, research, research! Before any interview, dive deep into Wilde’s culture, values, and recent news. This will not only impress your interviewers but also help you tailor your answers to show you’re the perfect fit for their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the Wilde family. Don’t miss out on this opportunity!
We think you need these skills to ace Guest Services Manager
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your unique self shine through! We want to see your enthusiasm and curiosity about the role. Don’t be afraid to share a bit about your experiences that make you a great fit for our vibrant team.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience in guest services and hospitality. Mention specific skills or achievements that align with what we’re looking for, like your knowledge of Front Office operations or any F&B experience.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you the best candidate for the Guest Services Manager position. Use bullet points if it helps!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from our team. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Staycity Group
✨Know Your Stuff
Before the interview, dive deep into Wilde's values and mission. Familiarise yourself with their unique approach to hospitality and how they blend Irish heritage with local cultures. This will not only show your enthusiasm but also help you connect your experience to their ethos.
✨Showcase Your Experience
With 2+ years in a similar role, be ready to share specific examples of how you've excelled in guest services. Highlight any experience in front office operations or F&B, and don’t forget to mention how you’ve created memorable guest experiences in the past.
✨Emphasise Teamwork
Wilde values collaboration, so be prepared to discuss how you work with others. Share stories that demonstrate your ability to communicate effectively across departments and how you’ve contributed to a positive team environment.
✨Bring Your Personality
Wilde encourages individuality, so let your personality shine through during the interview. Be genuine and express your passion for hospitality. Remember, they want someone who can bring a unique touch to their team and create a welcoming atmosphere for guests.
