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- Tasks: Lead a dynamic team to create unforgettable guest experiences in a vibrant hotel environment.
- Company: Join Wilde, a rapidly expanding aparthotel operator with properties in iconic European cities.
- Benefits: Enjoy flexible working patterns, generous family leave, and wellness support for you and your loved ones.
- Why this job: Be part of a diverse team that values your unique contributions and fosters personal growth.
- Qualifications: 2+ years in hospitality, with knowledge of Front Office operations; training provided for F&B experience.
- Other info: Engage with the community through volunteer days and be a brand ambassador for Wilde.
The predicted salary is between 28800 - 42000 £ per year.
Welcome to Wilde, a thriving, exciting and rapidly expanding aparthotel operator, making waves across the heart of Europe! With an impressive track record of multiple new aparthotels opening each year, we’re on an unstoppable journey, with exceptional properties across iconic European cities like London, Berlin, Edinburgh, Lisbon and Vienna.
We are on the search for our next Guest Services Manager to work with our Guest Services Hosts and the wider team across our public areas, lobby, reception and R&B spaces. Embrace the high-paced, evolving environment with enthusiasm and curiosity. At Wilde, we’re not just an aparthotel group: we’re a diverse and inclusive team that encourages you to bring your unique self to work and make a real impact. Our Irish heritage mixes with local cultures to form new experiences that are unique to each city, and each Wilde. Join now and unleash your unique potential!
Benefits:
- Paid family leave
- Maternity Leave: 26 weeks fully paid (>1 year of service)
- Paternity Leave: 6 weeks fully paid (>1 year of service)
- Surrogacy Leave: 24 weeks fully paid (>1 year of service)
- Adoptive Leave: 24 weeks fully paid (>1 year of service)
- Flexible working patterns including full and part time roles to support all team members
- Cycle to work scheme- to support a healthy lifestyle and our planet (only applicable in Ireland/UK)
- Discounted rates for overnight stays for you, and your family and friends
- Refer and earn scheme if you successfully refer a friend to work with us
- Education Support to help you foster new skills, build confidence and flourish
- Volunteer days: 2 paid volunteer days per year to support causes in your local community
- EAP: Support for you and your family when you need it with our Employee Assistance Program (EAP)
We would love you to have:
- 2+ years experience in a similar role, ideally within the lifestyle hotel or hospitality sector
- Knowledge of Front Office operations
- Some previous F&B/Barista experience is preferred but training can be provided
What you can do for us:
- Endless Opportunities in One Space: Whether you’re welcoming guests or crafting the perfect cocktail, you'll thrive in our dynamic lobby, bar, and host stand. It’s about maintaining a fun, fresh, and fast-paced environment while communicating with multiple departments and delivering excellent service.
- Be the Ultimate Brand Ambassador: Take ownership of your role with enthusiasm, energy, and a touch of flair—become the face of Wilde and represent us with pride.
- Make a Lasting Impact: Confidence is key! Master communication and teamwork to create memorable experiences for every guest that walks through our doors.
- Stay Driven, Stay Motivated: Strive for excellence every day—set ambitious goals and exceed them. We work together to push boundaries and celebrate our collective success.
- Exemplify Excellence at All Times: From the moment guests arrive, greet them warmly and with a smile, ensuring they feel welcome and at home.
- Understand Your Guests: Commit to learning the preferences and needs of our guests to provide personalised, thoughtful service that leaves a lasting impression.
- Set the Mood: You’re responsible for creating the perfect atmosphere—whether adjusting the lighting, lifting the volume, or ensuring everything is pristine. You understand that the little details matter.
- Master Every Shift: Whether you're opening, swinging, or closing, you’re in control—keeping operations seamless and collaborating with your team to ensure nothing is overlooked, including health & safety and complaints management.
- Push the Boundaries of Excellence: Constantly seek opportunities to innovate and improve. Your drive to make things better propels us all toward greater success.
- Lead with Kindness and Respect: Foster a culture of respect, inclusivity, and kindness, ensuring everyone feels valued and part of the team.
- Engage with the Community: Actively participate in local charity events and initiatives, building strong relationships within the community and contribute to our collective mission.
If you possess the ability to navigate through challenges with a blend of kindness and clarity, we’d love to hear from you! Whether you’re a seasoned expert or someone with a burning desire to grow and learn, we believe that variety is the spice of life, and there’s a place for you in our vibrant team. So, join us in this exciting and ever-evolving journey, where you’ll be encouraged to reach your full potential. Let’s make the world a little brighter, one guest at a time. Start your Wilde journey today!
Guest Services Manager employer: Staycity Group
Contact Detail:
Staycity Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services Manager
✨Tip Number 1
Familiarise yourself with Wilde's unique brand and values. Understanding their Irish heritage and commitment to inclusivity will help you connect with the team and demonstrate your alignment with their culture during interviews.
✨Tip Number 2
Showcase your experience in high-paced environments. Highlight any previous roles where you thrived under pressure, as this is crucial for a Guest Services Manager at Wilde, where maintaining a fun and dynamic atmosphere is key.
✨Tip Number 3
Prepare to discuss your approach to guest engagement. Think of specific examples where you've created memorable experiences or resolved issues effectively, as this will demonstrate your ability to embody the role of a brand ambassador.
✨Tip Number 4
Network within the hospitality community. Attend local events or join online forums related to hotel management to meet professionals who may have insights about Wilde or can provide referrals, increasing your chances of landing the job.
We think you need these skills to ace Guest Services Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in guest services and hospitality. Emphasise any roles where you've demonstrated leadership, communication skills, and the ability to thrive in a fast-paced environment.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention specific aspects of Wilde that resonate with you, such as their commitment to inclusivity and community engagement.
Showcase Your Skills: In your application, clearly outline your knowledge of Front Office operations and any F&B/Barista experience. Use examples to demonstrate how you've created memorable experiences for guests in previous roles.
Express Your Passion: Convey your passion for hospitality and your desire to make a lasting impact on guests. Share any personal anecdotes or experiences that illustrate your commitment to excellent service and teamwork.
How to prepare for a job interview at Staycity Group
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific experiences where you went above and beyond to create memorable guest experiences, as this aligns with Wilde's commitment to exceptional service.
✨Demonstrate Teamwork Skills
Wilde values collaboration, so be prepared to discuss how you've successfully worked in teams in the past. Highlight instances where you contributed to a positive team environment or helped resolve conflicts, showcasing your ability to lead with kindness and respect.
✨Understand the Brand
Research Wilde and its unique approach to hospitality. Familiarise yourself with their values, culture, and the cities they operate in. This knowledge will help you articulate why you want to be part of their team and how you can contribute to their mission.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle challenging situations. Think of examples from your previous roles where you had to manage guest complaints or create a welcoming atmosphere, demonstrating your capability to master every shift.
