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For Companies At a Glance
- Tasks: Welcome guests, craft cocktails, and create memorable experiences in a vibrant environment.
- Company: Wilde is a rapidly expanding aparthotel operator with properties in iconic European cities.
- Benefits: Enjoy flexible working patterns, paid family leave, education support, and discounted stays.
- Why this job: Join a diverse team, make an impact, and unlock your potential in a dynamic setting.
- Qualifications: No prior experience needed; full training provided for enthusiastic learners.
- Other info: Participate in local charity events and foster a positive team culture.
The predicted salary is between 24000 - 36000 ÂŁ per year.
Overview
Welcome to Wilde, a thriving, exciting and rapidly expanding aparthotel operator, making waves across the heart of Europe! With an impressive track record of multiple new aparthotels opening each year, we’re on an unstoppable journey, with exceptional properties across iconic European cities like London, Berlin, Edinburgh, Lisbon and Vienna.
We are on the search for our next Guest Services Host – Night Auditor at Wilde to work across our public areas, lobby, reception and R&B spaces. Embrace the high-paced, evolving environment with enthusiasm and curiosity. At Wilde, we’re not just an aparthotel group: we\\\’re a diverse and inclusive team that encourages you to bring your unique self to work and make a real impact. Our Irish heritage mixes with local cultures to form new experiences that are unique to each city, and each Wilde.
Benefits
- Paid family leave (>1 year of service)
- Flexible working patterns
- Bonus scheme that rewards high performers; based on our core values and tied to individual property goals
- Discounted rates for overnight stays for you, your family and friends
- Refer and earn scheme – earn up to £/€550
- Cycle to work scheme- to support a healthy lifestyle and our planet
- Education Support to help you foster new skills
- Volunteer days: 2 paid volunteer days per year
- Support for you and your family when you need it with our Employee Assistance Program (EAP)
- An extra day off to celebrate your birthday
What you should have
- Prior experience in a similar role is helpful but full training will be provided!
What you can do for us
- Endless Opportunities in One Space: Whether you’re welcoming guests or crafting the perfect cocktail, you\\\’ll thrive in our dynamic lobby, bar, and host stand. It\\\’s about maintaining a fun, fresh, and fast-paced environment while delivering excellent service.
- Be the Ultimate Brand Ambassador: Take ownership of your role with enthusiasm, energy, and a touch of flair—become the face of Wilde and represent us with pride.
- Make a Lasting Impact: Confidence is key! Master communication and teamwork to create memorable experiences for every guest that walks through our doors.
- Stay Driven, Stay Motivated: Strive for excellence every day—set ambitious goals and exceed them. We work together to push boundaries and celebrate our collective success.
- Exemplify Excellence at All Times: From the moment guests arrive, greet them warmly and with a smile, ensuring they feel welcome and at home.
- Understand Your Guests: Commit to learning the preferences and needs of our guests to provide personalised, thoughtful service that leaves a lasting impression.
- Push the Boundaries of Excellence: Constantly seek opportunities to innovate and improve. Your drive to make things better propels us all toward greater success.
- Lead with Kindness and Respect: Foster a culture of respect, inclusivity, and kindness, ensuring everyone feels valued and part of the team.
- Engage with the Community: Actively participate in local charity events and initiatives, building strong relationships within the community and contribute to our collective mission.
Start your Wilde journey today! Take the leap and click \”apply\” now!
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Guest Services Host - Night Auditor employer: Staycity Group
Contact Detail:
Staycity Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services Host - Night Auditor
✨Tip Number 1
Familiarise yourself with Wilde's brand and values. Understanding their Irish heritage and commitment to diversity will help you connect with the team and demonstrate your enthusiasm during any interactions.
✨Tip Number 2
Showcase your customer service skills in real-time scenarios. If you have the chance, engage with current staff or guests at Wilde properties to gain insights into their experiences and expectations.
✨Tip Number 3
Prepare to discuss how you can contribute to creating memorable guest experiences. Think of examples from your past where you've gone above and beyond for customers, as this aligns with Wilde's focus on personalised service.
✨Tip Number 4
Be ready to express your willingness to learn and adapt. Highlighting your eagerness to embrace the dynamic environment at Wilde will show that you're a great fit for their fast-paced culture.
We think you need these skills to ace Guest Services Host - Night Auditor
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and expectations of a Guest Services Host - Night Auditor. Tailor your application to highlight relevant skills and experiences that align with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention specific aspects of Wilde's culture and values that resonate with you, and explain how you can contribute to their mission of creating memorable guest experiences.
Highlight Relevant Experience: Even if you lack direct experience, emphasise transferable skills from previous roles or experiences. Focus on customer service, teamwork, and any hospitality-related tasks you've undertaken, showcasing your ability to thrive in a dynamic environment.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application demonstrates attention to detail and professionalism, which are crucial in the hospitality industry.
How to prepare for a job interview at Staycity Group
✨Show Your Enthusiasm
Wilde is looking for someone who can embrace their dynamic environment. Make sure to express your excitement about the role and the company during the interview. Share why you want to be part of their team and how you can contribute to creating memorable guest experiences.
✨Demonstrate Team Spirit
As a Guest Services Host, you'll need to work closely with others. Highlight your ability to communicate effectively and collaborate with teammates. Share examples from your past experiences where you successfully worked as part of a team to achieve a common goal.
✨Emphasise Personalised Service
Wilde values tailored guest experiences. Be prepared to discuss how you would learn and remember guest preferences. Think of instances where you've gone above and beyond to make someone's experience special, and share those stories.
✨Be Ready to Innovate
Wilde encourages innovation and improvement. Come prepared with ideas on how you could enhance guest services or improve processes. This shows that you're proactive and eager to contribute to the company's growth and success.
