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For Companies At a Glance
- Tasks: Welcome guests and create memorable experiences in a dynamic environment.
- Company: Wilde is a rapidly expanding aparthotel operator across iconic European cities.
- Benefits: Enjoy flexible working, paid family leave, wellness support, and discounted stays.
- Why this job: Join a diverse team, make an impact, and unleash your unique potential.
- Qualifications: Prior experience is helpful, but full training will be provided.
- Other info: Engage with the community and participate in local charity events.
The predicted salary is between 24000 - 36000 ÂŁ per year.
Overview
Join to apply for the Guest Services Host role at Staycity Group.
Welcome to Wilde, a thriving, exciting and rapidly expanding aparthotel operator, making waves across the heart of Europe. With an impressive track record of multiple new aparthotels opening each year, we’re on an unstoppable journey, with exceptional properties across iconic European cities like London, Berlin, Edinburgh, Lisbon and Vienna. We are on the search for our next Guest Services Host to work across our public areas, lobby, reception and R&B spaces. Embrace the high-paced, evolving environment with enthusiasm and curiosity. At Wilde, we’re not just an aparthotel group: we are a diverse and inclusive team that encourages you to bring your unique self to work and make a real impact. Our Irish heritage mixes with local cultures to form new experiences that are unique to each city, and each Wilde.
Start your Wilde journey today! Take the leap and click \”apply\” now!
Benefits
- Paid family leave (>1 year of service)
- Flexible working patterns including full and part time roles
- Bonus scheme that rewards high performers; based on our core values and tied to individual property goals
- Discounted rates for overnight stays for you, and your family and friends
- Refer and earn scheme – earn up to £/€550
- Cycle to work scheme – to support a healthy lifestyle and our planet
- Education Support to help you foster new skills
- Volunteer days: 2 paid volunteer days per year
- Employee Assistance Program (EAP): Support for you and your family
Requirements
- Prior experience in a similar role is helpful but full training will be provided
What you can do for us
- Endless Opportunities in One Space: Whether you’re welcoming guests or crafting the perfect cocktail, you\’ll thrive in our dynamic lobby, bar, and host stand. It\’s about maintaining a fun, fresh, and fast-paced environment while delivering excellent service.
- Be the Ultimate Brand Ambassador: Take ownership of your role with enthusiasm, energy, and a touch of flair—become the face of Wilde and represent us with pride.
- Make a Lasting Impact: Confidence is key! Master communication and teamwork to create memorable experiences for every guest that walks through our doors.
- Stay Driven, Stay Motivated: Strive for excellence every day—set ambitious goals and exceed them. We work together to push boundaries and celebrate our collective success.
- Exemplify Excellence at All Times: From the moment guests arrive, greet them warmly and with a smile, ensuring they feel welcome and at home.
- Understand Your Guests: Commit to learning the preferences and needs of our guests to provide personalised, thoughtful service that leaves a lasting impression.
- Set the Mood: You’re responsible for creating the perfect atmosphere—whether adjusting the lighting, lifting the volume, or ensuring everything is pristine. You understand that the little details matter.
- Master Every Shift: Whether you\’re opening, swinging, or closing, you’re in control—keeping operations seamless and collaborating with your team to ensure nothing is overlooked.
- Push the Boundaries of Excellence: Constantly seek opportunities to innovate and improve. Your drive to make things better propels us all toward greater success.
- Lead with Kindness and Respect: Foster a culture of respect, inclusivity, and kindness, ensuring everyone feels valued and part of the team.
- Engage with the Community: Actively participate in local charity events and initiatives, building strong relationships within the community and contribute to our collective mission.
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Guest Services Host employer: Staycity Group
Contact Detail:
Staycity Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services Host
✨Tip Number 1
Familiarise yourself with Wilde's unique brand and values. Understanding their Irish heritage and commitment to inclusivity will help you connect with the team and demonstrate your enthusiasm during any interactions.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've created memorable experiences for guests in previous roles. This will highlight your ability to embody the role of a brand ambassador.
✨Tip Number 3
Engage with the local community and be aware of events or initiatives that Wilde might be involved in. Mentioning these during conversations can show your commitment to community engagement, which is valued by the company.
✨Tip Number 4
Prepare to discuss how you handle fast-paced environments and your strategies for maintaining a positive atmosphere. This aligns with Wilde's focus on creating a fun and dynamic space for both guests and staff.
We think you need these skills to ace Guest Services Host
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Guest Services Host at Wilde. Highlight your enthusiasm for creating memorable guest experiences and your ability to thrive in a fast-paced environment.
Tailor Your CV: Customise your CV to reflect relevant experience, even if it's not directly in hospitality. Emphasise skills like communication, teamwork, and customer service that align with Wilde's values.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and passion for the role. Mention specific aspects of Wilde's culture that resonate with you, such as their commitment to inclusivity and community engagement.
Showcase Your Unique Qualities: In your application, highlight what makes you unique. Whether it’s a special skill or a personal story, let Wilde know how you can contribute to their vibrant team and enhance the guest experience.
How to prepare for a job interview at Staycity Group
✨Show Your Enthusiasm
Wilde is looking for someone who can embrace a high-paced environment with energy and curiosity. Make sure to express your excitement about the role and the company during the interview.
✨Be a Brand Ambassador
Demonstrate how you can represent Wilde with pride. Share examples of how you've taken ownership in previous roles and how you plan to embody the brand's values as a Guest Services Host.
✨Master Communication Skills
Since the role involves creating memorable experiences for guests, highlight your communication and teamwork skills. Prepare to discuss situations where you've successfully collaborated with others to achieve a common goal.
✨Focus on Personalisation
Wilde values understanding guest preferences. Be ready to talk about how you would learn and adapt to individual guest needs, ensuring they feel welcomed and valued during their stay.
