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- Tasks: Welcome guests and create memorable experiences in a dynamic environment.
- Company: Wilde is a rapidly expanding aparthotel operator across iconic European cities.
- Benefits: Enjoy flexible working, paid family leave, wellness support, and discounted stays.
- Why this job: Join a diverse team that values your unique self and fosters personal growth.
- Qualifications: Prior experience is helpful but not required; full training provided.
- Other info: Engage with the community and participate in local charity events.
The predicted salary is between 24000 - 36000 £ per year.
Welcome to Wilde, a thriving, exciting and rapidly expanding aparthotel operator, making waves across the heart of Europe! With an impressive track record of multiple new aparthotels opening each year, we’re on an unstoppable journey, with exceptional properties across iconic European cities like London, Berlin, Edinburgh, Lisbon and Vienna. We are on the search for our next Guest Services Host to work across our public areas, lobby, reception and R&B spaces. Embrace the high-paced, evolving environment with enthusiasm and curiosity. At Wilde, we’re not just an aparthotel group: we’re a diverse and inclusive team that encourages you to bring your unique self to work and make a real impact. Our Irish heritage mixes with local cultures to form new experiences that are unique to each city, and each Wilde. Join now and unleash your unique potential!
Benefits:
- Paid family leave
- Maternity Leave: 26 weeks fully paid (>1 year of service)
- Paternity Leave: 6 weeks fully paid (>1 year of service)
- Surrogacy Leave: 24 weeks fully paid (>1 year of service)
- Adoptive Leave: 24 weeks fully paid (>1 year of service)
- Flexible working patterns including full and part time roles to support all team members
- Cycle to work scheme- to support a healthy lifestyle and our planet (only applicable in Ireland/UK)
- Discounted rates for overnight stays for you, and your family and friends
- Refer and earn scheme if you successfully refer a friend to work with us
- Education Support to help you foster new skills, build confidence and flourish
- Volunteer days: 2 paid volunteer days per year to support causes in your local community
- EAP: Support for you and your family when you need it with our Employee Assistance Program (EAP)
We would love you to have:
- Prior experience in a similar role is helpful but full training will be provided!
What you can do for us:
- Endless Opportunities in One Space: Whether you’re welcoming guests or crafting the perfect cocktail, you’ll thrive in our dynamic lobby, bar, and host stand. It’s about maintaining a fun, fresh, and fast-paced environment while delivering excellent service.
- Be the Ultimate Brand Ambassador: Take ownership of your role with enthusiasm, energy, and a touch of flair—become the face of Wilde and represent us with pride.
- Make a Lasting Impact: Confidence is key! Master communication and teamwork to create memorable experiences for every guest that walks through our doors.
- Stay Driven, Stay Motivated: Strive for excellence every day—set ambitious goals and exceed them. We work together to push boundaries and celebrate our collective success.
- Exemplify Excellence at All Times: From the moment guests arrive, greet them warmly and with a smile, ensuring they feel welcome and at home.
- Understand Your Guests: Commit to learning the preferences and needs of our guests to provide personalised, thoughtful service that leaves a lasting impression.
- Set the Mood: You’re responsible for creating the perfect atmosphere—whether adjusting the lighting, lifting the volume, or ensuring everything is pristine. You understand that the little details matter.
- Master Every Shift: Whether you’re opening, swinging, or closing, you’re in control—keeping operations seamless and collaborating with your team to ensure nothing is overlooked.
- Push the Boundaries of Excellence: Constantly seek opportunities to innovate and improve. Your drive to make things better propels us all toward greater success.
- Lead with Kindness and Respect: Foster a culture of respect, inclusivity, and kindness, ensuring everyone feels valued and part of the team.
- Engage with the Community: Actively participate in local charity events and initiatives, building strong relationships within the community and contribute to our collective mission.
If you possess the ability to navigate through challenges with a blend of kindness and clarity, we’d love to hear from you! Whether you’re a seasoned expert or someone with a burning desire to grow and learn, we believe that variety is the spice of life, and there’s a place for you in our vibrant team. So, join us in this exciting and ever-evolving journey, where you’ll be encouraged to reach your full potential. Let’s make the world a little brighter, one guest at a time. Start your Wilde journey today! Take the leap and click "apply" now!
Guest Services Host employer: Staycity Group
Contact Detail:
Staycity Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services Host
✨Tip Number 1
Familiarise yourself with Wilde's unique brand and values. Understanding their Irish heritage and commitment to inclusivity will help you connect with the team and demonstrate your enthusiasm for their culture during any interactions.
✨Tip Number 2
Showcase your customer service skills in real-time scenarios. If you have the chance, engage with current staff or guests at Wilde locations to gain insights into their experiences and expectations, which can help you tailor your approach.
✨Tip Number 3
Prepare to discuss how you can contribute to creating a vibrant atmosphere. Think of specific examples from your past experiences where you've successfully engaged guests or improved service, as this aligns with Wilde's focus on memorable guest experiences.
✨Tip Number 4
Network with professionals in the hospitality industry. Attend local events or join online forums to connect with others who may have insights about working at Wilde, which could give you an edge in understanding what they value in a Guest Services Host.
We think you need these skills to ace Guest Services Host
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in guest services or hospitality. Use keywords from the job description to demonstrate that you understand the role and its requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific aspects of Wilde that resonate with you, such as their commitment to inclusivity and community engagement.
Showcase Your Personality: Wilde values unique individuals, so let your personality shine through in your application. Share anecdotes or experiences that reflect your ability to create memorable guest experiences and work well in a team.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the hospitality industry.
How to prepare for a job interview at Staycity Group
✨Show Your Enthusiasm
Wilde is looking for someone who embraces a high-paced environment. Make sure to express your excitement about the role and the company during the interview. Share specific examples of how you've thrived in similar situations.
✨Be a Brand Ambassador
As a Guest Services Host, you'll represent Wilde. Prepare to discuss how you can embody the brand's values and culture. Think about ways you can bring your unique flair to the role and make a lasting impression on guests.
✨Demonstrate Excellent Communication Skills
Communication is key in this role. Practice articulating your thoughts clearly and confidently. Be ready to showcase your ability to engage with guests and work collaboratively with your team to create memorable experiences.
✨Highlight Your Adaptability
Wilde values innovation and improvement. Be prepared to discuss how you've adapted to changes in previous roles and how you can contribute to creating a positive atmosphere. Share examples of how you've pushed boundaries to achieve excellence.
