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- Tasks: Welcome guests and create memorable experiences in our vibrant lobby and bar areas.
- Company: Join Wilde, a rapidly expanding aparthotel operator across iconic European cities.
- Benefits: Enjoy flexible working hours, paid volunteer days, and discounts for family and friends.
- Why this job: Be the face of Wilde and make a real impact on guest experiences.
- Qualifications: Prior experience is helpful, but full training will be provided!
- Other info: Embrace a fun, dynamic environment with endless opportunities for growth.
The predicted salary is between 1200 - 1600 £ per month.
Welcome to Wilde, a thriving, exciting and rapidly expanding aparthotel operator, making waves across the heart of Europe. With an impressive track record of multiple new aparthotels opening each year, we’re on an unstoppable journey, with exceptional properties across iconic European cities like London, Berlin, Edinburgh, Lisbon and Vienna.
We are on the search for our next Guest Services Host to work across our public areas, lobby, reception and R&B spaces. Embrace the high-paced, evolving environment with enthusiasm and curiosity. At Wilde, we are not just an aparthotel group: we’re a diverse and inclusive team that encourages you to bring your unique self to work and make a real impact. Our Irish heritage mixes with local cultures to form new experiences that are unique to each city, and each Wilde.
As a Guest Services Host, you’ll be the heartbeat of our lobby, reception, and restaurant & bar spaces, ensuring every guest experience is exceptional. From warm welcomes to flawless breakfast service and beyond, you’ll bring energy, creativity, and precision to everything you do.
We are looking for a versatile professional who can balance guest relations with food & beverage service, while maintaining the highest standards of quality. Your organizational skills and cost-conscious mindset will help us deliver unforgettable moments without compromising on efficiency.
At Wilde, we embrace curiosity, teamwork, and innovation. If you’re driven, adaptable, and passionate about creating memorable experiences, this is your opportunity to shine. Step into a role where you set the tone, lead with kindness, and help us push boundaries every day.
Benefits
- Paid family leave (>1 year of service)
- Flexible working patterns including full and part time roles
- Bonus scheme that rewards high performers; based on our core values and tied to individual property goals
- Discounted rates for overnight stays for you, and your family and friends
- Refer and earn scheme - earn up to £/€550
- Cycle to work scheme - to support a healthy lifestyle and our planet
- Education Support to help you foster new skills
- Volunteer days: 2 paid volunteer days per year
- EAP: Support for you and your family when you need it with our Employee Assistance Program (EAP)
Qualifications
We would love you to have: Prior experience in a similar role is helpful but full training will be provided!
What you can do for us
- Endless Opportunities in One Space: Whether you’re welcoming guests or crafting the perfect cocktail, you'll thrive in our dynamic lobby, bar, and host stand. It’s about maintaining a fun, fresh, and fast-paced environment while delivering excellent service.
- Be the Ultimate Brand Ambassador: Take ownership of your role with enthusiasm, energy, and a touch of flair—become the face of Wilde and represent us with pride.
- Make a Lasting Impact: Confidence is key! Master communication and teamwork to create memorable experiences for every guest that walks through our doors.
- Stay Driven, Stay Motivated: Strive for excellence every day—set ambitious goals and exceed them. We work together to push boundaries and celebrate our collective success.
- Exemplify Excellence at All Times: From the moment guests arrive, greet them warmly and with a smile, ensuring they feel welcome and at home.
- Understand Your Guests: Commit to learning the preferences and needs of our guests to provide personalized, thoughtful service that leaves a lasting impression.
- Set the Mood: You’re responsible for creating the perfect atmosphere—whether adjusting the lighting, lifting the volume, or ensuring everything is pristine. You understand that the little details matter.
- Master Every Shift: Whether you’re opening, swinging, or closing, you’re in control—keeping operations seamless and collaborating with your team to ensure nothing is overlooked.
- Push the Boundaries of Excellence: Constantly seek opportunities to innovate and improve. Your drive to make things better propels us all toward greater success.
- Lead with Kindness and Respect: Foster a culture of respect, inclusivity, and kindness, ensuring everyone feels valued and part of the team.
- Engage with the Community: Actively participate in local charity events and initiatives, building strong relationships within the community and contribute to our collective mission.
Guest Service Host employer: Staycity Group
Contact Detail:
Staycity Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Service Host
✨Tip Number 1
Get to know the company culture before your interview. Check out Wilde's social media and website to see what they're all about. This will help you connect with their values and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Guest Services Host, you'll need to engage with guests and colleagues alike. Try role-playing scenarios with friends or family to boost your confidence and refine your approach.
✨Tip Number 3
Be ready to showcase your adaptability. Wilde is all about embracing change, so think of examples from your past experiences where you've successfully navigated challenges or adapted to new situations. This will highlight your versatility!
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. Plus, it shows your enthusiasm for the role and keeps you on their radar.
We think you need these skills to ace Guest Service Host
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your unique self shine through! We want to see your enthusiasm and energy, so don’t be afraid to inject a bit of your personality into your cover letter and CV.
Tailor Your Application: Make sure to customise your application for the Guest Service Host role. Highlight any relevant experience you have in guest relations or food & beverage service, and connect it back to how you can contribute to our vibrant team at Wilde.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and structure your CV and cover letter well, making it easy for us to see why you’d be a great fit for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Wilde!
How to prepare for a job interview at Staycity Group
✨Know the Company Inside Out
Before your interview, take some time to research Wilde and its unique approach to hospitality. Understand their values, culture, and what makes them stand out in the industry. This will not only impress your interviewers but also help you align your answers with their mission.
✨Showcase Your Guest Service Skills
As a Guest Services Host, your ability to connect with guests is crucial. Prepare examples from your past experiences where you’ve gone above and beyond for customers. Highlight your communication skills and how you handle challenging situations with grace and professionalism.
✨Emphasise Teamwork and Adaptability
Wilde values collaboration and adaptability. Be ready to discuss how you work well in a team and adapt to changing environments. Share specific instances where you’ve successfully collaborated with others or adjusted to unexpected challenges during busy shifts.
✨Bring Your Unique Flair
Wilde encourages individuality, so don’t be afraid to let your personality shine through. Think about how you can bring energy and creativity to the role. Whether it’s a fun anecdote or a unique idea for guest engagement, showing your enthusiasm will make you memorable.
