At a Glance
- Tasks: Manage the front desk, ensuring smooth operations and guest satisfaction.
- Company: Join Wilde, a rapidly expanding aparthotel operator across iconic European cities.
- Benefits: Enjoy flexible working patterns, paid family leave, and education support.
- Other info: Embrace a culture of respect, inclusivity, and community engagement.
- Why this job: Be the face of Wilde and make a real impact in a dynamic environment.
- Qualifications: 4+ years of front office experience, preferably in lifestyle or luxury hotels.
The predicted salary is between 30000 - 40000 £ per year.
Welcome to Wilde, a thriving, exciting and rapidly expanding aparthotel operator, making waves across the heart of Europe! With an impressive track record of multiple new aparthotels opening each year, we’re on an unstoppable journey, with exceptional properties across iconic European cities like London, Berlin, Edinburgh, Lisbon and Vienna. We are on the hunt for our next Front Office Manager (Maternity cover) at Wilde to start in September. Embrace the high-paced, evolving environment with enthusiasm and curiosity. At Wilde, we’re not just an aparthotel group: we're a diverse and inclusive team that encourages you to bring your unique self to work and make a real impact. Our Irish heritage mixes with local cultures to form new experiences that are unique to each city, and each Wilde.
Benefits
- Paid family leave (>1 year of service)
- Flexible working patterns
- Bonus scheme that rewards high performers; based on our core values and tied to individual property goals
- Discounted rates for overnight stays for you, and your family and friends
- Refer and earn scheme - earn up to £/€550
- Cycle to work scheme - to support a healthy lifestyle and our planet
- Education Support to help you foster new skills
- Volunteer days: 2 paid volunteer days per year
- EAP: Support for you and your family when you need it with our Employee Assistance Program (EAP)
We would love you to have:
- 4+ years relevant front office experience within a lifestyle or luxury hotel is preferred ideally with managerial or supervisory experience
- Local market knowledge is preferred
- Adaptability: Ability to respond quickly to feedback, guest needs, and operational demands
What you can do for us:
- To ensure the smooth running of the front desk on a daily basis, liaising between the guests and all other departments in a very clear manner
- A core part of your role is to monitor and address feedback from guest satisfaction surveys, as well as third-party websites. This includes the skilful resolution of disputes and complaints in a professional manner. Compile actions plans, and adjust where necessary.
- You will be responsible for verifying payments upon guest check-in or ensuring the reservation is guaranteed, following established procedures for various payment methods.
- Anticipate and address any issues to safeguard the well-being and satisfaction of our guests throughout their stay.
- Take responsibility for Health and Safety while on shift, and manage team members
- Be the Ultimate Brand Ambassador: Take ownership of your role with enthusiasm, energy, and a touch of flair—become the face of Wilde and represent us with pride.
- Make sure all Wilde procedures are implemented and controlled in line with our Brand guidelines, standards and SOPS’s
- Stay Driven, Stay Motivated: Strive for excellence every day—set ambitious goals and exceed them. We work together to push boundaries and celebrate our collective success.
- Understand Your Guests: Commit to learning the preferences and needs of our guests to provide personalised, thoughtful service that leaves a lasting impression.
- Push the Boundaries of Excellence: Constantly seek opportunities to innovate and improve. Your drive to make things better propels us all toward greater success.
- Lead with Kindness and Respect: Foster a culture of respect, inclusivity, and kindness, ensuring everyone feels valued and part of the team.
- Engage with the Community: Actively participate in local charity events and initiatives, building strong relationships within the community and contribute to our collective mission.
Start your Wilde journey today! Take the leap and click "apply" now!
Front Office Manager (Maternity cover) employer: Staycity Group
Wilde is an exceptional employer that champions a vibrant and inclusive work culture, offering a range of benefits including flexible working patterns, paid family leave, and education support to foster your professional growth. As a Front Office Manager, you'll thrive in a dynamic environment where your contributions are valued, and you can make a meaningful impact while enjoying discounted stays and opportunities for community engagement. Join us in our exciting journey across iconic European cities and be part of a team that celebrates diversity and excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Manager (Maternity cover)
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might know someone at Wilde. A friendly chat can open doors that applications alone can't.
✨Tip Number 2
Prepare for the interview by researching Wilde's values and culture. Show us how your experience aligns with our mission and how you can contribute to our unique guest experiences.
✨Tip Number 3
Practice your responses to common interview questions, but keep it natural. We want to see your personality shine through, so don’t be afraid to let your enthusiasm for the role show!
✨Tip Number 4
Follow up after your interview with a thank-you note. It’s a simple gesture that shows your appreciation and keeps you fresh in our minds as we make our decision.
We think you need these skills to ace Front Office Manager (Maternity cover)
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your unique self shine through! We want to see your enthusiasm and passion for the role, so don’t be afraid to inject a bit of your personality into your cover letter.
Tailor Your Experience:Make sure to highlight your relevant front office experience and any managerial roles you've had. We love seeing how your past experiences align with what we’re looking for, so be specific about your achievements!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. Avoid fluff—get straight to what makes you a great fit for Wilde!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy—just click 'apply' and take the leap!
How to prepare for a job interview at Staycity Group
✨Know Your Wilde
Before the interview, dive deep into Wilde's values and culture. Familiarise yourself with their unique approach to hospitality and how they blend Irish heritage with local cultures. This will not only show your enthusiasm but also help you align your answers with what they stand for.
✨Showcase Your Experience
With 4+ years of front office experience, be ready to share specific examples of how you've handled guest feedback and resolved complaints. Highlight any managerial roles you've had and how you’ve led teams to success in a fast-paced environment.
✨Demonstrate Adaptability
Wilde is looking for someone who can respond quickly to feedback and operational demands. Prepare to discuss times when you've had to adapt on the fly, whether it was dealing with unexpected guest requests or managing team dynamics during busy periods.
✨Emphasise Community Engagement
Wilde values community involvement, so think about how you can contribute beyond just the front desk. Share any past experiences where you've participated in local events or initiatives, showing that you're not just about the job but also about making a positive impact in the community.
