At a Glance
- Tasks: Lead the front office team to create unforgettable guest experiences.
- Company: Join Staycity, a vibrant urban aparthotel brand focused on independence and hospitality.
- Benefits: Enjoy flexible working patterns, paid family leave, and a bonus scheme for high performers.
- Other info: Be part of a supportive team with opportunities for personal and professional growth.
- Why this job: Shape the guest journey and make a real impact in the hospitality industry.
- Qualifications: 2+ years of management experience in a front desk role is essential.
The predicted salary is between 28103 - 34348 £ per year.
Staycity is an urban aparthotel brand, blending the freedom of apartment living with the quality and consistency of a hotel stay. Our mission is to help guests experience the city on their own terms — combining independence and hospitality in every stay. We’re a team of doers, thinkers, and hospitality lovers, committed to delivering standout guest experiences and building a culture we’re proud of.
We’re now hiring a Front Office Manager to help shape the Staycity guest journey.
- Paid family leave ( ~1 year of service)
- Flexible working patterns
- Bonus scheme that rewards high performers
- Discounted rates for overnight stays for you, your family and friends
- Cycle to work scheme to support a healthy lifestyle and our planet
- Education Support to help you foster new skills
- Support for you and your family when you need it with our Employee Assistance Program (EAP)
Previous management experience of at least 2 years of experience working at the Front Desk in a similar property is essential to deliver this role. The ability to motivate, appraise, support and challenge a team to deliver world-class results on every aspect of the business on a daily basis is crucial.
A core part of your role is to monitor and address feedback from guest satisfaction surveys, as well as third-party websites. This includes the skilful resolution of disputes and complaints in a professional manner, always adhering to the guidelines provided.
Keep the team up to date about departmental, hotel and company activities through daily communications including financial feedback, customer feedback, and guest feedback reports. Support and ensure that our department employees consistently uphold the prescribed standards and service techniques.
Front Office Manager m/v employer: Staycity Group
Staycity is an exceptional employer that values its team members and fosters a vibrant work culture where hospitality and independence thrive. With flexible working patterns, generous benefits like paid family leave and volunteer days, and opportunities for personal growth through education support, we ensure our employees feel valued and empowered. Join us in creating memorable guest experiences in prime city locations, where your contributions are celebrated and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Manager m/v
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Staycity Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Staycity Group
Don't be shy about reaching out to Staycity Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Front Office Manager m/v
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Staycity Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Staycity Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
