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- Tasks: Lead the front desk team and ensure exceptional guest experiences every day.
- Company: Join Wilde, a rapidly expanding aparthotel operator across iconic European cities.
- Benefits: Enjoy flexible working, paid family leave, bonuses, and discounts for you and your loved ones.
- Why this job: Be part of a diverse team and make a real impact in a fast-paced environment.
- Qualifications: Previous front office experience and a passion for guest service are essential.
- Other info: Hands-on role with excellent career growth opportunities in a vibrant setting.
The predicted salary is between 30000 - 42000 ÂŁ per year.
Welcome to Wilde, a thriving, exciting and rapidly expanding aparthotel operator, making waves across the heart of Europe! With an impressive track record of multiple new aparthotels opening each year, we’re on an unstoppable journey, with exceptional properties across iconic European cities like London, Berlin, Edinburgh, Lisbon and Vienna. We are now looking for our next Front of House Supervisor at Wilde. Embrace our fast‑paced, evolving environment with enthusiasm and curiosity. At Wilde, we’re not just an aparthotel group—we’re a diverse and inclusive team that encourages you to bring your unique self to work and make a real impact. Our Irish heritage blends with local cultures to create experiences that are unique to each city, and each Wilde.
Benefits
- Paid family leave (>1 year of service)
- Flexible working patterns
- Bonus scheme that rewards high performers, based on our core values and property goals
- Discounted overnight stays for you, your family, and friends
- Refer and earn scheme – earn up to £/€550
- Cycle to work scheme
- Education support to help you develop new skills
- 2 paid volunteer days per year
- Employee Assistance Programme (EAP) for you and your family
We would love you to have
- Previous front office experience within a lifestyle or hospitality environment, with some supervisory experience preferred
- Strong understanding of guest service and operations
- Local market knowledge is an advantage
- Adaptability and the ability to respond quickly to guest needs and operational demands
What you can do for us
- Support the smooth day‑to‑day running of the front desk, ensuring all tasks are completed efficiently and to a high standard
- Assist in supervising the front of house team, providing guidance and support during shifts
- Ensure Wilde brand standards, procedures, and SOPs are consistently followed
- Handle guest feedback, complaints, and queries professionally, ensuring swift and effective resolution
- Help monitor guest satisfaction and contribute to continuous improvement in service delivery
- Support check‑in processes, payment verification, and reservations in line with company procedures
- Anticipate guest needs and ensure a seamless, personalised experience
- Assist in maintaining a safe and compliant working environment
What to expect
This is not a behind‑the‑desk role. Due to our prime location and high guest volume, this is a hands‑on position where no two days are the same. You’ll be on your feet, multitasking, supporting the team, and responding to a high number of guest enquiries throughout your shift. We’re looking for someone who thrives in a busy environment, stays calm under pressure, and isn’t afraid to roll up their sleeves and get involved wherever needed to keep operations running smoothly.
Who you are
- A supportive team player who leads by example
- Passionate about delivering exceptional guest experiences
- Organised, proactive, and detail‑oriented
- Confident in handling challenges and resolving issues
- Comfortable working in a fast‑paced, high‑pressure environment
- A true brand ambassador who represents Wilde with pride and energy
Start your Wilde journey today—take the leap and click “apply” now!
Front of House Supervisor employer: Staycity Group
Contact Detail:
Staycity Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Supervisor
✨Tip Number 1
Get to know Wilde! Research the company culture and values so you can show off your enthusiasm for their mission during interviews. This will help you stand out as a candidate who truly fits in.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn to gain insights about the role and the team. A friendly chat can give you an edge and might even lead to a referral!
✨Tip Number 3
Prepare for situational questions! Think of examples from your past experiences where you’ve handled guest complaints or led a team. This will showcase your problem-solving skills and adaptability, which are key for the Front of House Supervisor role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and keep you top of mind.
We think you need these skills to ace Front of House Supervisor
Some tips for your application 🫡
Show Your Personality: When writing your application, let your unique self shine through! We want to see your enthusiasm for the role and how you can bring your own flair to Wilde. Don’t be afraid to share a bit about your experiences that make you a great fit for our team.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience in hospitality and guest service. Mention specific examples of how you've handled challenges or improved guest satisfaction in previous roles. This shows us you understand what we’re all about!
Keep It Professional Yet Friendly: While we love a casual vibe, remember to keep your application professional. Use clear language and check for any typos or errors. A friendly tone can go a long way in making your application stand out, so don’t hesitate to show your warmth!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy and ensures your application lands right where it needs to be. Plus, you’ll get to explore more about Wilde and what we stand for!
How to prepare for a job interview at Staycity Group
✨Know the Wilde Brand
Before your interview, dive deep into Wilde's brand values and unique offerings. Understand how their Irish heritage influences their operations and guest experiences. This knowledge will help you demonstrate your enthusiasm for the role and show that you're a true brand ambassador.
✨Showcase Your Front Office Experience
Be ready to discuss your previous front office roles in detail. Highlight specific examples where you've successfully managed guest interactions or resolved complaints. This will illustrate your strong understanding of guest service and operations, which is crucial for the Front of House Supervisor position.
✨Demonstrate Adaptability
Prepare to share instances where you've had to adapt quickly to changing situations or guest needs. Since this role requires someone who thrives in a fast-paced environment, showcasing your ability to stay calm under pressure will set you apart from other candidates.
✨Ask Insightful Questions
At the end of your interview, don’t shy away from asking questions about the team dynamics or how Wilde measures guest satisfaction. This shows your genuine interest in the role and helps you gauge if the company culture aligns with your values.