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- Tasks: Be the friendly face of Staycity, welcoming guests and ensuring they have an amazing experience.
- Company: Join a vibrant urban aparthotel brand with locations in top European cities.
- Benefits: Enjoy flexible working hours, paid volunteer days, and discounts for you and your friends.
- Why this job: Make a real impact on guest experiences while working in a fun, supportive team.
- Qualifications: Great communication skills and a positive attitude; experience is a bonus but not required.
- Other info: Full training provided, with excellent opportunities for personal and professional growth.
The predicted salary is between 24000 - 36000 £ per year.
Staycity is an urban aparthotel brand, blending the freedom of apartment living with the quality and consistency of a hotel stay. With locations in top European cities like Dublin, London, Paris, and Edinburgh, we provide home comforts in prime city spots — ideal for the modern traveller. Our mission is to help guests experience the city on their own terms — combining independence and hospitality in every stay. We’re a team of doers, thinkers, and hospitality lovers, committed to delivering standout guest experiences and building a culture we’re proud of.
We’re now hiring a Reception Team Member to help shape the Staycity guest journey.
Benefits:- Paid family leave (>1 year of service)
- Flexible working patterns
- Bonus scheme that rewards high performers; – based on our core values and tied to individual property goals
- Discounted rates for overnight stays for you, your family and friends
- Refer and earn scheme - earn up to £/€550
- Cycle to work scheme- to support a healthy lifestyle and our planet
- Education Support to help you foster new skills
- Volunteer days: 2 paid volunteer days per year
- Support for you and your family when you need it with our Employee Assistance Program (EAP)
- An extra day off to celebrate your birthday
- Previous experience working in a similar property is helpful but not a “must have” as full training will be provided
- Prior experience using Opera is helpful but not a “must have” as full training will be provided
- Excellent communication and interpersonal skills are required for this role.
- Be a Brand Ambassador: Embrace your role with joy, passion, and enthusiasm as you represent Staycity Group
- Make a good first impression with all our guests: Confidence and great communication are vital in leaving lasting impressions.
- Amaze our guests: Show attention to detail and outstanding organisational skills to delight our guests.
- Go above and beyond for guests and team: Create raving fans by always exceeding guest and team expectations.
- Bring a positive attitude: Radiate positivity and contribute to a vibrant workplace and team
- Be kind
Reception Team Member Staycity - Operations · Staycity Operations · Staycity Edinburgh employer: Staycity Group
Contact Detail:
Staycity Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Team Member Staycity - Operations · Staycity Operations · Staycity Edinburgh
✨Tip Number 1
Get to know Staycity! Research our values and what makes us tick. When you walk into that interview, show us you understand our mission of blending independence with hospitality. It’ll make you stand out as a candidate who truly gets what we’re about.
✨Tip Number 2
Practice your communication skills! As a Reception Team Member, you'll be the face of Staycity. Role-play common guest interactions with a friend or family member to boost your confidence. Remember, first impressions matter!
✨Tip Number 3
Show off your organisational skills! Think of examples from your past experiences where you’ve gone above and beyond for someone. We love candidates who can demonstrate how they’ve delighted guests or colleagues in the past.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in being part of the Staycity family. Don’t forget to follow up after applying; a little enthusiasm goes a long way!
We think you need these skills to ace Reception Team Member Staycity - Operations · Staycity Operations · Staycity Edinburgh
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for hospitality and how you can contribute to our vibrant team.
Tailor Your Application: Make sure to tailor your application to the Reception Team Member role. Highlight any relevant experience or skills that align with what we’re looking for, like communication and organisational skills. It shows us you’ve done your homework!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your key achievements stand out!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Staycity Group
✨Know the Brand
Before your interview, take some time to research Staycity and its mission. Understand what makes their approach to hospitality unique and how they blend apartment living with hotel quality. This knowledge will help you demonstrate your enthusiasm for the role and show that you're genuinely interested in being part of their team.
✨Showcase Your Communication Skills
As a Reception Team Member, excellent communication is key. During the interview, practice clear and confident speaking. You might even want to prepare a few examples of how you've successfully communicated with guests or colleagues in the past. This will highlight your interpersonal skills and show that you can make a great first impression.
✨Emphasise Your Attention to Detail
Attention to detail is crucial in hospitality. Think of specific instances where you've gone above and beyond to ensure a positive experience for someone. Whether it was remembering a guest's preferences or organising a busy schedule, sharing these stories will illustrate your commitment to delighting guests and exceeding expectations.
✨Radiate Positivity
Staycity values a positive attitude, so be sure to bring your best self to the interview. Smile, engage with your interviewer, and express your excitement about the opportunity. A positive demeanour not only makes a great impression but also aligns with the vibrant workplace culture they’re proud of.