At a Glance
- Tasks: Lead operations at our urban aparthotel, ensuring exceptional guest experiences and team collaboration.
- Company: Staycity, a vibrant aparthotel brand in prime European cities.
- Benefits: Flexible working, paid family leave, bonus schemes, and discounted stays for you and your loved ones.
- Other info: Join a passionate team dedicated to delivering standout experiences.
- Why this job: Shape the guest journey and make a real impact in hospitality.
- Qualifications: 5 years of experience in operations and people management preferred.
The predicted salary is between 25000 - 30000 £ per year.
Staycity is an urban aparthotel brand, blending the freedom of apartment living with the quality and consistency of a hotel stay. With locations in top European cities like Dublin, London, Paris, and Edinburgh, we provide home comforts in prime city spots - ideal for the modern traveller. Our mission is to help guests experience the city on their own terms - combining independence and hospitality in every stay. We're a team of doers, thinkers, and hospitality lovers, committed to delivering standout guest experiences and building a culture we're proud of.
We're now hiring an Operations Manager to help shape the Staycity guest journey.
Benefits:
- Paid family leave (>1 year of service)
- Flexible working patterns
- Bonus scheme that rewards high performers - based on our core values and tied to individual property goals
- Discounted rates for overnight stays for you, your family and friends
- Refer and earn scheme - earn up to £550
- Cycle to work scheme - to support a healthy lifestyle and our planet
- Education Support to help you foster new skills
- Volunteer days: 2 paid volunteer days per year
- Support for you and your family when you need it with our Employee Assistance Program (EAP)
We would love you to have:
- 5 years relevant experience is preferred, along with previous people management and Front Office or Housekeeping experience
- Local market knowledge is preferred
- Adaptability: Ability to respond quickly to feedback, guest needs, and operational demands.
What you can do for us:
- Supporting the General Manager in all aspects of running the aparthotel including front office, housekeeping, maintenance, revenue and sales.
- Monitor and action feedback received through guest satisfaction surveys, 3rd party websites and from clients during and after their stay and resolve any client disputes and complaints in a professional manner and within guidelines issued.
- Ensure that all departments operate within the quality standards set out in the SOPs, monitoring and taking action to any feedback within a timely manner.
- Work in cooperation with other departments, developing and maintaining good working relationships with colleagues, ensuring that there is regular communication and collaboration across the entire team.
- Ability to take on project work and ad hoc duties as requested by the General Manager and Head Office function.
- Produce forecasts for revenues and costs and monitor that these are maintained within budgetary constraints and communicate to the General Manager any shortcomings as soon as possible.
- Manage and motivate a team of direct reports on a daily basis.
- Ensure the hotel complies with all legislation and Staycity Group requirements in regard to H&S and employment law.
Join us and be part of the journey.
Operations Manager - in Edinburgh employer: Staycity Group
Staycity is an exceptional employer that values its team members by fostering a supportive and dynamic work culture, where flexibility and personal growth are at the forefront. With benefits like paid family leave, a bonus scheme for high performers, and opportunities for education support, employees can thrive both personally and professionally. Located in vibrant city centres across Europe, Staycity offers a unique chance to be part of a passionate team dedicated to delivering outstanding guest experiences while enjoying discounted stays and a healthy work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager - in Edinburgh
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Staycity Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Staycity Group
Don't be shy about reaching out to Staycity Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Operations Manager - in Edinburgh
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Staycity Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Staycity Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
