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- Tasks: Be the friendly face of Staycity, welcoming guests and ensuring a smooth night experience.
- Company: Join a vibrant urban aparthotel brand with locations in top European cities.
- Benefits: Enjoy flexible hours, paid volunteer days, and discounts for you and your loved ones.
- Why this job: Make a real impact on guest experiences while working in a fun, supportive environment.
- Qualifications: Great communication skills; previous experience is a bonus but not essential.
- Other info: Full training provided, plus opportunities for personal growth and development.
The predicted salary is between 24000 - 36000 £ per year.
Staycity is an urban aparthotel brand, blending the freedom of apartment living with the quality and consistency of a hotel stay. With locations in top European cities like Dublin, London, Paris, and Edinburgh, we provide home comforts in prime city spots — ideal for the modern traveller. Our mission is to help guests experience the city on their own terms — combining independence and hospitality in every stay. We’re a team of doers, thinkers, and hospitality lovers, committed to delivering standout guest experiences and building a culture we’re proud of.
We’re now hiring a Night Reception Team Member to help shape the Staycity guest journey.
Benefits
- Paid family leave (>1 year of service)
- Flexible working patterns
- Bonus scheme that rewards high performers; based on our core values and tied to individual property goals
- Discounted rates for overnight stays for you, your family and friends
- Refer and earn scheme - earn up to £/€550
- Cycle to work scheme- to support a healthy lifestyle and our planet
- Education Support to help you foster new skills
- Volunteer days: 2 paid volunteer days per year
- Support for you and your family when you need it with our Employee Assistance Program (EAP)
- An extra day off to celebrate your birthday
We would love you to have
- Previous experience working in a similar property is helpful but not a “must have” as full training will be provided
- Prior experience using Opera is helpful but not a “must have” as full training will be provided
- Excellent communication and interpersonal skills are required for this role.
What you can do for us
- Be a Brand Ambassador: Embrace your role with joy, passion, and enthusiasm as you represent Staycity Group
- Make a good first impression with all our guests: Confidence and great communication are vital in leaving lasting impressions.
Join us and be part of the journey.
Night Reception Team Member Staycity - Operations · Staycity Operations · Staycity Edinburgh employer: Staycity Group
Contact Detail:
Staycity Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Reception Team Member Staycity - Operations · Staycity Operations · Staycity Edinburgh
✨Tip Number 1
Get to know Staycity and its vibe! Before your interview, check out their website and social media. Understanding their mission and values will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your communication skills! As a Night Reception Team Member, you'll need to make great first impressions. Role-play common scenarios with a friend or family member to boost your confidence and refine your interpersonal skills.
✨Tip Number 3
Be ready to showcase your enthusiasm! When you apply through our website, let your passion for hospitality shine through. Share personal stories that highlight your love for helping others and creating memorable experiences.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the Staycity team!
We think you need these skills to ace Night Reception Team Member Staycity - Operations · Staycity Operations · Staycity Edinburgh
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and what makes you a great fit for our Night Reception Team.
Tailor Your Application: Make sure to tailor your application to the role. Highlight any relevant experience or skills that align with what we’re looking for, like communication skills or previous customer service roles. It shows us you’ve done your homework!
Keep It Clear and Concise: We appreciate clarity! Keep your application clear and to the point. Use bullet points if necessary, and make sure to proofread for any typos or errors. A polished application speaks volumes about your attention to detail.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it’s super easy and straightforward. We can’t wait to hear from you!
How to prepare for a job interview at Staycity Group
✨Know Your Stuff
Before the interview, take some time to research Staycity and its mission. Understand what makes their approach to hospitality unique, especially how they blend apartment living with hotel quality. This knowledge will help you connect your answers to their values during the interview.
✨Show Off Your Communication Skills
As a Night Reception Team Member, excellent communication is key. Practice articulating your thoughts clearly and confidently. You might even want to role-play common scenarios you could face at the reception desk, so you're ready to impress with your interpersonal skills.
✨Embrace the Brand Ambassador Role
Think about how you can embody the spirit of Staycity during your interview. Share examples from your past experiences where you've gone above and beyond for guests or customers. This will show that you understand the importance of being a brand ambassador and are excited about the role.
✨Ask Thoughtful Questions
Prepare a few questions to ask your interviewer that reflect your interest in the company and the role. For instance, you could inquire about the team culture or how they measure success in guest experiences. This not only shows your enthusiasm but also helps you gauge if Staycity is the right fit for you.