At a Glance
- Tasks: Monitor guest feedback and resolve disputes professionally while keeping the team informed.
- Company: Staycity is focused on enhancing the guest journey through exceptional service.
- Benefits: Enjoy paid family leave, flexible working patterns, and discounted overnight stays.
- Other info: Includes 2 paid volunteer days and an extra day off for your birthday.
- Why this job: Join a dynamic team dedicated to improving guest satisfaction and experience.
- Qualifications: Requires at least 2 years of Front Desk experience and proficiency in Opera.
The predicted salary is between 30000 - 40000 £ per year.
We're now hiring a Guest Services Manager to help shape the Staycity guest journey. A core part of your role is to monitor and address feedback from guest satisfaction surveys, as well as third-party websites. This includes the skilful resolution of disputes and complaints in a professional manner, always adhering to the guidelines provided.
Keep the team up to date about departmental, hotel and company activities through daily communications including financial feedback, customer feedback, and guest feedback reports; taking appropriate actions for improvement. You will be responsible for verifying payments upon guest check-in, following established procedures for various payment methods. Anticipate and address any issues to safeguard the well-being and satisfaction of our guests throughout their stay.
Previous experience of at least 2 years working at the Front Desk in a similar property. Experience using Opera and excellent communication and interpersonal skills are required for this role.
- Paid family leave (more than 1 year of service).
- Flexible working patterns.
- Bonus scheme that rewards high performers, based on our core values and tied to individual property goals.
- Discounted rates for overnight stays for you, your family and friends.
- Refer and earn scheme - earn up to £/€550.
- Cycle to work scheme - to support a healthy lifestyle and our planet.
- Education Support to help you foster new skills.
- Volunteer days: 2 paid volunteer days per year.
- Support for you and your family when you need it with our Employee Assistance Program (EAP).
- An extra day off to celebrate your birthday.
Guest Services Manager in City of Westminster employer: Staycity Group
Staycity offers a supportive environment with benefits like a cycle to work scheme and education support. Located in a vibrant area, the team is committed to enhancing guest experiences. Join us to make a difference in hospitality.
