At a Glance
- Tasks: Lead the front desk team and ensure exceptional guest experiences every day.
- Company: Staycity, a vibrant urban aparthotel brand in prime city locations.
- Benefits: Flexible hours, paid family leave, bonuses, and discounts for you and your friends.
- Other info: Join us for career growth and a supportive work culture.
- Why this job: Shape memorable stays and be part of a passionate hospitality team.
- Qualifications: 2+ years management experience in a front desk role and strong communication skills.
The predicted salary is between 30000 - 40000 € per year.
Staycity is an urban aparthotel brand, blending the freedom of apartment living with the quality and consistency of a hotel stay. With locations in top European cities like Dublin, London, Paris, and Edinburgh, we provide home comforts in prime city spots — ideal for the modern traveller. Our mission is to help guests experience the city on their own terms — combining independence and hospitality in every stay. We’re a team of doers, thinkers, and hospitality lovers, committed to delivering standout guest experiences and building a culture we’re proud of.
We’re now hiring a Front Office Manager to help shape the Staycity guest journey.
Benefits:- Paid family leave (>1 year of service)
- Flexible working patterns
- Bonus scheme that rewards high performers; based on our core values and tied to individual property goals
- Discounted rates for overnight stays for you, your family and friends
- Refer and earn scheme - earn up to £/€550
- Cycle to work scheme- to support a healthy lifestyle and our planet
- Education Support to help you foster new skills
- Volunteer days: 2 paid volunteer days per year
- Support for you and your family when you need it with our Employee Assistance Program (EAP)
- Previous management experience of at least 2 years of experience working at the Front Desk in a similar property is essential to deliver this role
- The ability to motivate, appraise, support and challenge a team to deliver world-class results on every aspect of the business on a daily basis.
- Experience using Opera and excellent communication and interpersonal skills are required for this role.
- Ensure the smooth running of the front desk on a daily basis, liaising between the guest and all departments
- A core part of your role is to monitor and address feedback from guest satisfaction surveys, as well as third-party websites. This includes the skilful resolution of disputes and complaints in a professional manner, always adhering to the guidelines provided.
- Keep the team up to date about departmental, hotel and company activities through daily communications including financial feedback, customer feedback, and guest feedback reports; taking appropriate actions for improvement.
- Verify payments upon guest check-in, following established procedures for various payment methods.
- Support and ensure that our department employees consistently uphold the prescribed standards and service techniques.
- Anticipate and address any issues to safeguard the well-being and satisfaction of our guests throughout their stay.
- Additionally, manage and inspire a team of direct reports on a daily basis.
Join us and be part of the journey.
Front Office Manager Staycity - Operations · Staycity Operations · Staycity Christchurch employer: Staycity Group
Staycity is an exceptional employer that values its team members by fostering a supportive and dynamic work culture. With benefits like flexible working patterns, paid volunteer days, and education support, we prioritise employee growth and well-being. As a Front Office Manager in our vibrant Christchurch location, you'll play a pivotal role in shaping guest experiences while enjoying the perks of discounted stays and a bonus scheme that rewards high performance.
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Manager Staycity - Operations · Staycity Operations · Staycity Christchurch
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might know someone at Staycity. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for the interview by researching Staycity's values and mission. Show us how your experience aligns with our commitment to delivering standout guest experiences — we love it when candidates are genuinely passionate!
✨Tip Number 3
Practice your responses to common interview questions, but keep it natural. We want to see your personality shine through, so don’t be afraid to let your enthusiasm for hospitality show!
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll get a feel for our culture right from the start — we can’t wait to meet you!
We think you need these skills to ace Front Office Manager Staycity - Operations · Staycity Operations · Staycity Christchurch
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for hospitality shine through! Share experiences that highlight your commitment to delivering outstanding guest experiences. We want to see how you can contribute to our mission at Staycity.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the Front Office Manager role. Highlight relevant management experience and skills that match the job description. We appreciate when candidates take the time to align their application with what we’re looking for!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We value clarity, so make it easy for us to see why you’d be a great fit for the team!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the Staycity family!
How to prepare for a job interview at Staycity Group
✨Know Your Stuff
Before the interview, make sure you’re familiar with Staycity’s mission and values. Understand how they blend apartment living with hotel quality. This will help you align your answers with what they’re looking for in a Front Office Manager.
✨Showcase Your Leadership Skills
Since the role requires motivating and managing a team, be ready to share specific examples of how you've successfully led a team in the past. Highlight any experiences where you resolved conflicts or improved team performance.
✨Be Guest-Centric
Prepare to discuss how you would handle guest feedback and complaints. Think of scenarios where you turned a negative experience into a positive one. This shows that you prioritise guest satisfaction, which is key for Staycity.
✨Familiarise Yourself with Opera
If you have experience using Opera, great! If not, do a bit of research on it. Being able to talk about how you’ve used similar systems or your willingness to learn can set you apart from other candidates.
