At a Glance
- Tasks: Lead a vibrant team to create unforgettable guest experiences in a dynamic environment.
- Company: Join Wilde, a rapidly expanding aparthotel operator across iconic European cities.
- Benefits: Enjoy flexible working, bonus schemes, discounted stays, and paid volunteer days.
- Other info: Embrace a culture of respect, inclusivity, and community engagement.
- Why this job: Be the face of Wilde and make a real impact on guest satisfaction.
- Qualifications: 2+ years in hospitality, with front office knowledge preferred.
The predicted salary is between 30000 - 40000 £ per year.
Welcome to Wilde, a thriving, exciting and rapidly expanding aparthotel operator, making waves across the heart of Europe! With an impressive track record of multiple new aparthotels opening each year, we are on an unstoppable journey, with exceptional properties across iconic European cities like London, Berlin, Edinburgh, Lisbon and Vienna.
We are on the search for our next Guest Services Manager to work with our Guest Services Hosts and the wider team across our public areas, lobby, reception and R&B spaces. Embrace the high-paced, evolving environment with enthusiasm and curiosity. At Wilde, we are not just an aparthotel group: we're a diverse and inclusive team that encourages you to bring your unique self to work and make a real impact. Our Irish heritage mixes with local cultures to form new experiences that are unique to each city, and each Wilde.
Benefits:
- Paid family leave (>1 year of service)
- Flexible working patterns
- Bonus scheme that rewards high performers - based on our core values and tied to individual property goals
- Discounted rates for overnight stays for you, your family and friends
- Refer and earn scheme - earn up to £/€550
- Cycle to work scheme - to support a healthy lifestyle and our planet
- Education Support to help you foster new skills
- Volunteer days: 2 paid volunteer days per year
- Support for you and your family when you need it with our Employee Assistance Program (EAP)
- An extra day off to celebrate your birthday
We would love you to have:
- 2+ years experience in a similar role, ideally within the lifestyle hotel or hospitality sector
- Knowledge of Front Office operations
- Some previous F&B/Barista experience is preferred but training can be provided
What you can do for us:
- Endless Opportunities in One Space: Whether you're welcoming guests or crafting the perfect cocktail, you'll thrive in our dynamic lobby, bar, and host stand. It's about maintaining a fun, fresh, and fast-paced environment while communicating with multiple departments and delivering excellent service.
- Be the Ultimate Brand Ambassador: Take ownership of your role with enthusiasm, energy, and a touch of flair - become the face of Wilde and represent us with pride.
- Make a Lasting Impact: Confidence is key! Master communication and teamwork to create memorable experiences for every guest that walks through our doors.
- Stay Driven, Stay Motivated: Strive for excellence every day - set ambitious goals and exceed them. We work together to push boundaries and celebrate our collective success.
- Exemplify Excellence at All Times: From the moment guests arrive, greet them warmly and with a smile, ensuring they feel welcome and at home.
- Understand Your Guests: Commit to learning the preferences and needs of our guests to provide personalised, thoughtful service that leaves a lasting impression.
- Set the Mood: You’re responsible for creating the perfect atmosphere - whether adjusting the lighting, lifting the volume, or ensuring everything is pristine. You understand that the little details matter.
- Master Every Shift: Whether you're opening, swinging, or closing, you’re in control - keeping operations seamless and collaborating with your team to ensure nothing is overlooked, including health & safety and complaints management.
- Push the Boundaries of Excellence: Constantly seek opportunities to innovate and improve. Your drive to make things better propels us all toward greater success.
- Lead with Kindness and Respect: Foster a culture of respect, inclusivity, and kindness, ensuring everyone feels valued and part of the team.
- Engage with the Community: Actively participate in local charity events and initiatives, building strong relationships within the community and contribute to our collective mission.
As part of our Operations team, demonstrate a commitment to operating in accordance with the environmental and social sustainability criteria set by Staycity Group and external programmes such as Green Key. Start your Wilde journey today! Take the leap and click "apply" now!
Locations
Guest Services Manager in Cheshire, Warrington employer: Staycity Group
Wilde is an exceptional employer that champions a vibrant and inclusive work culture, offering Guest Services Managers the chance to thrive in a dynamic environment across iconic European cities. With benefits like flexible working patterns, generous paid leave, and opportunities for personal growth through education support and volunteer days, Wilde empowers its team members to make a meaningful impact while enjoying a rewarding career in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Services Manager in Cheshire, Warrington
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hospitality industry. Attend events, join online forums, or even hit up local meetups. You never know who might have the inside scoop on job openings at places like Wilde!
✨Tip Number 2
Show off your personality! When you get the chance to meet potential employers, let your unique self shine through. Wilde values individuality, so don’t be afraid to express your enthusiasm and energy during interviews or networking events.
✨Tip Number 3
Prepare for those interviews! Research Wilde and its culture, and think about how your experience aligns with their values. Be ready to share examples of how you've created memorable guest experiences in the past—this will set you apart from the crowd.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Wilde team. So, what are you waiting for? Click that apply button and start your journey with us!
We think you need these skills to ace Guest Services Manager in Cheshire, Warrington
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your unique self shine through! We want to see your enthusiasm and energy, so don’t be afraid to inject a bit of flair into your writing. Remember, we’re all about creating memorable experiences at Wilde!
Tailor Your Application:Make sure to customise your application to highlight your relevant experience in the hospitality sector. Mention any specific roles or responsibilities that align with what we’re looking for in a Guest Services Manager. This shows us you’ve done your homework and are genuinely interested!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to spot. Use bullet points if it helps – we love a well-organised application!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it gives you a chance to explore more about Wilde and what we stand for before you hit that submit button!
How to prepare for a job interview at Staycity Group
✨Know Your Wilde
Before the interview, dive deep into Wilde's values and culture. Familiarise yourself with their unique approach to hospitality and how they blend Irish heritage with local cultures. This will help you demonstrate your enthusiasm for the brand and show that you're a great fit for their team.
✨Showcase Your Experience
With 2+ years in a similar role, be ready to discuss specific examples from your past experiences. Highlight your knowledge of Front Office operations and any F&B/Barista experience you have. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them impactful.
✨Emphasise Teamwork and Communication
Wilde values collaboration, so be prepared to talk about how you've worked effectively within a team. Share instances where your communication skills helped resolve issues or enhance guest experiences. This will show that you can thrive in their dynamic environment.
✨Bring Your Unique Self
Wilde encourages individuality, so don’t shy away from showcasing your personality during the interview. Share what makes you unique and how you can contribute to creating memorable experiences for guests. Remember, they want someone who can bring energy and flair to the role!
