At a Glance
- Tasks: Lead the rooms department, ensuring exceptional guest experiences and team performance.
- Company: Join Wilde, a rapidly expanding aparthotel operator across iconic European cities.
- Benefits: Enjoy flexible working, paid family leave, and discounts for stays with friends and family.
- Other info: Engage with the community and foster a culture of respect and kindness.
- Why this job: Be the face of Wilde, making a real impact in a vibrant, inclusive environment.
- Qualifications: 5+ years in luxury hotels, people management, and adaptability to guest needs.
The predicted salary is between 45000 - 55000 £ per year.
Welcome to Wilde, a thriving, exciting and rapidly expanding aparthotel operator, making waves across the heart of Europe! With an impressive track record of multiple new aparthotels opening each year, we’re on an unstoppable journey, with exceptional properties across iconic European cities like London, Berlin, Edinburgh, Lisbon and Vienna. We are on the search for our next Head of Rooms at one of our very beautiful Wilde aparthotels - our 229 key Wilde Aparthotel Cambridge. Embrace the high-paced, evolving environment with enthusiasm and curiosity. At Wilde, we’re not just an aparthotel group: we're a diverse and inclusive team that encourages you to bring your unique self to work and make a real impact. Our Irish heritage mixes with local cultures to form new experiences that are unique to each city, and each Wilde.
Benefits:
- Paid family leave
- Flexible working patterns
- Bonus scheme that rewards high performers, based on our core values and tied to individual property goals
- Discounted rates for overnight stays for you, and your family and friends
- Refer and earn scheme - earn up to £/€550
- Cycle to work scheme to support a healthy lifestyle and our planet
- Education Support to help you foster new skills
- Volunteer days: 2 paid volunteer days per year
- Support for you and your family when you need it with our Employee Assistance Program (EAP)
We would love you to have:
- 5+ years relevant experience within a lifestyle or luxury hotel is preferred, along with previous people management and Front Office or Housekeeping experience
- Local market knowledge is preferred
- Some F&B knowledge is preferred
- Adaptability: Ability to respond quickly to feedback, guest needs, and operational demands.
What you can do for us:
- Offer our guests a considered, intelligent, and aesthetically pleasing experience, and work alongside other HODs and the wider team in achieving this
- Ensure departments operate within the brand standards, taking action to any feedback within a timely manner
- Regularly evaluate individual and team performance against their goals to drive a high performance culture
- Offer constructive feedback through on-the-job training, performance appraisals, one-on-one discussions, and team meetings
- Ensure the hotel complies with all legislation regarding H&S and any other statutory regulations
- Monitor and action feedback received through guest satisfaction surveys, 3rd party websites and from guests, both during and following their stay, and resolve any guest disputes and complaints in a professional manner and within guidelines issued
- Be the Ultimate Brand Ambassador: Take ownership of your role with enthusiasm, energy, and a touch of flair—become the face of Wilde and represent us with pride
- Stay Driven, Stay Motivated: Strive for excellence every day—set ambitious goals and exceed them
- Understand Your Guests: Commit to learning the preferences and needs of our guests to provide personalised, thoughtful service that leaves a lasting impression
- Push the Boundaries of Excellence: Constantly seek opportunities to innovate and improve
- Lead with Kindness and Respect: Foster a culture of respect, inclusivity, and kindness, ensuring everyone feels valued and part of the team
- Engage with the Community: Actively participate in local charity events and initiatives, building strong relationships within the community and contribute to our collective mission
Start your Wilde journey today! Take the leap and click "apply" now! Please note this is a 1 year contract role, with the potential for permanency.
Head of Rooms (Contract) in Cambridge employer: Staycity Group
Staycity Group is an exceptional employer that fosters a vibrant and inclusive work culture, where employees are encouraged to bring their unique selves to work. With a commitment to employee growth, we offer flexible working patterns, generous benefits including paid family leave and education support, and opportunities to engage with the community. Located in the heart of London, our fast-growing hospitality group provides a dynamic environment for Sales Executives to thrive and make a meaningful impact across our diverse portfolio of properties.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Rooms (Contract) in Cambridge
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
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We think you need these skills to ace Head of Rooms (Contract) in Cambridge
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Staycity Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Staycity Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
