At a Glance
- Tasks: Drive brand excellence and enhance guest experiences across our European portfolio.
- Company: Join Staycity, a vibrant urban aparthotel brand with a passion for hospitality.
- Benefits: Enjoy an annual bonus, discounted stays, education support, and paid volunteer days.
- Other info: Collaborative environment with opportunities for continuous improvement and growth.
- Why this job: Shape the future of hospitality while travelling across Europe and making a real impact.
- Qualifications: 5+ years in hospitality operations with strong analytical and leadership skills.
The predicted salary is between 70000 - 80000 £ per year.
Our mission is to help guests experience the city on their own terms - combining independence and hospitality in every stay. We're a team of doers, thinkers, and hospitality lovers, committed to delivering standout guest experiences and building a culture we're proud of.
As Brand Operations Manager, Staycity, you will be responsible for driving brand excellence, guest experience and operational consistency across our European portfolio. Working closely with operational leaders, you will use insight, data and feedback to identify opportunities for improvement, support new openings and help shape the future evolution of the Staycity brand. This role operates across Ireland, the UK, France, Germany, Poland and Italy, ensuring our brand standards are consistently delivered while supporting teams to create exceptional guest experiences. Regular travel across the portfolio is required.
Benefits
- Annual Bonus, based on your contribution and impact
- Discounted rates starting at £/€30 for overnight stays for you
- Friends and family discount of up to 35% off
- Refer and earn scheme if you successfully refer a friend to work with us
- Education Support to help you foster new skills
- Volunteer days: 2 paid volunteer days per year to support causes in your local community
- EAP: Support for you and your family when you need it with our Employee Assistance Program (EAP)
- Paid Maternity, Surrogacy, Adoptive & Paternity leave
What you'll do
- Champion the Staycity Guest Experience
- Own the measurement and continuous improvement of the Staycity guest experience across all properties, analysing guest satisfaction, reputation and operational performance data to identify trends, risks and opportunities.
- Translate insight into clear actions, partnering with operational leaders to improve guest outcomes and commercial performance.
- Share meaningful guest experience insights and recommendations with senior leadership to inform decision-making.
- Drive Brand Excellence
- Ensure Staycity brand standards are consistently implemented, understood and delivered across the portfolio through practical support, coaching and training.
- Identify best-in-class execution across the business and scale successful approaches across multiple markets and locations.
- Lead the brand audit process, ensuring standards remain current, action plans are delivered and audits drive measurable improvement.
- Enable Growth and New Openings
- Partner with pre-opening and operational teams to successfully launch new properties, ensuring brand standards are embedded from day one through impactful training, tools and resources.
- Work closely with the People Team to ensure brand immersion forms a core part of onboarding and induction experiences.
- Support post-opening reviews, capturing lessons learned and driving continuous improvement across future openings.
- Lead Brand Evolution
- Gather feedback from guests, operational teams and market trends to continuously improve the Staycity proposition.
- Identify opportunities to enhance product, service and operational standards as the business grows.
- Collaborate with the wider Brand Operations team to develop insights, innovations and best practices that strengthen the Staycity brand.
- Play a leading role in shaping the future evolution of the Staycity experience across all markets.
Qualifications
- 5+ years experience in hotel, aparthotel, hospitality or lifestyle operations, ideally across multiple locations and multiple European markets.
- Proven experience driving operational excellence, guest experience and brand standards within a multi-site environment, including supporting hotel openings and operational readiness.
- Strong analytical skills, with the ability to interpret data, identify trends and turn insight into action.
- Excellent stakeholder management, communication and presentation skills, with the ability to influence, coach and build credibility at all levels.
- A structured problem-solver who can balance operational detail with strategic thinking and confidently lead change.
- Passionate about hospitality and creating exceptional guest experiences, with a curious, commercially aware mindset and a drive for continuous improvement.
- Collaborative and relationship-driven, thriving in a fast-paced, entrepreneurial environment where adaptability is essential.
- Courageous in challenging the status quo and committed to raising standards across the business.
- Fluent in English, additional European languages are an advantage.
Staycity is an urban aparthotel brand, blending the freedom of apartment living with the quality and consistency of a hotel stay. With locations in top European cities like Dublin, London, Paris, and Edinburgh, we provide home comforts in prime city spots - ideal for the modern traveler.
The base salary for this role will be £70,000 - £80,000 or euro equivalent. Candidates must be based ideally in the UK, or in one of our operating countries.
Brand Operations Manager employer: Staycity Group
Staycity is an exceptional employer that prioritises both employee well-being and guest satisfaction, offering a vibrant work culture where innovation and collaboration thrive. With benefits like annual bonuses, discounted stays, education support, and paid volunteer days, employees are encouraged to grow personally and professionally while contributing to a brand that values independence and hospitality. The opportunity to travel across Europe and shape the guest experience makes this role not just a job, but a meaningful career in the heart of the hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land Brand Operations Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Staycity Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Staycity Group
Don't be shy about reaching out to Staycity Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Brand Operations Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Staycity Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Staycity Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
