At a Glance
- Tasks: Lead a vibrant team to create unforgettable guest experiences in a dynamic hotel environment.
- Company: Join Wilde, a rapidly expanding aparthotel operator across iconic European cities.
- Benefits: Enjoy flexible working, paid volunteer days, and discounts for you and your loved ones.
- Other info: Embrace a culture of inclusivity and kindness while driving innovation in guest services.
- Why this job: Be the face of Wilde and make a real impact on guest satisfaction every day.
- Qualifications: 2+ years in hospitality, with a flair for customer service and teamwork.
The predicted salary is between 30000 - 40000 £ per year.
Welcome to Wilde, a thriving, exciting and rapidly expanding aparthotel operator, making waves across the heart of Europe! With an impressive track record of multiple new aparthotels opening each year, we are on an unstoppable journey, with exceptional properties across iconic European cities like London, Berlin, Edinburgh, Lisbon and Vienna.
We are on the search for our next Guest Services Manager to work with our Guest Services Hosts and the wider team across our public areas, lobby, reception and R&B spaces. Embrace the high-paced, evolving environment with enthusiasm and curiosity. At Wilde, we are not just an aparthotel group: we're a diverse and inclusive team that encourages you to bring your unique self to work and make a real impact. Our Irish heritage mixes with local cultures to form new experiences that are unique to each city, and each Wilde.
Benefits:
- Paid family leave (>1 year of service)
- Flexible working patterns
- Bonus scheme that rewards high performers - based on our core values and tied to individual property goals
- Discounted rates for overnight stays for you, your family and friends
- Refer and earn scheme - earn up to £/€550
- Cycle to work scheme - to support a healthy lifestyle and our planet
- Education Support to help you foster new skills
- Volunteer days: 2 paid volunteer days per year
- Support for you and your family when you need it with our Employee Assistance Program (EAP)
- An extra day off to celebrate your birthday
We would love you to have:
- 2+ years experience in a similar role, ideally within the lifestyle hotel or hospitality sector
- Knowledge of Front Office operations
- Some previous F&B/Barista experience is preferred but training can be provided
What you can do for us:
- Endless Opportunities in One Space: Whether you're welcoming guests or crafting the perfect cocktail, you'll thrive in our dynamic lobby, bar, and host stand. It's about maintaining a fun, fresh, and fast-paced environment while communicating with multiple departments and delivering excellent service.
- Be the Ultimate Brand Ambassador: Take ownership of your role with enthusiasm, energy, and a touch of flair - become the face of Wilde and represent us with pride.
- Make a Lasting Impact: Confidence is key! Master communication and teamwork to create memorable experiences for every guest that walks through our doors.
- Stay Driven, Stay Motivated: Strive for excellence every day - set ambitious goals and exceed them. We work together to push boundaries and celebrate our collective success.
- Exemplify Excellence at All Times: From the moment guests arrive, greet them warmly and with a smile, ensuring they feel welcome and at home.
- Understand Your Guests: Commit to learning the preferences and needs of our guests to provide personalised, thoughtful service that leaves a lasting impression.
- Set the Mood: You’re responsible for creating the perfect atmosphere - whether adjusting the lighting, lifting the volume, or ensuring everything is pristine. You understand that the little details matter.
- Master Every Shift: Whether you're opening, swinging, or closing, you’re in control - keeping operations seamless and collaborating with your team to ensure nothing is overlooked, including health & safety and complaints management.
- Push the Boundaries of Excellence: Constantly seek opportunities to innovate and improve. Your drive to make things better propels us all toward greater success.
- Lead with Kindness and Respect: Foster a culture of respect, inclusivity, and kindness, ensuring everyone feels valued and part of the team.
- Engage with the Community: Actively participate in local charity events and initiatives, building strong relationships within the community and contribute to our collective mission.
As part of our Operations team, demonstrate a commitment to operating in accordance with the environmental and social sustainability criteria set by Staycity Group and external programmes such as Green Key. Start your Wilde journey today! Take the leap and click "apply" now!
Guest Services Manager in Bolton employer: Staycity Group
Wilde is an exceptional employer that champions a vibrant and inclusive work culture, offering Guest Services Managers the chance to thrive in a dynamic environment across iconic European cities. With benefits like flexible working patterns, generous paid leave, and opportunities for personal growth through education support and volunteer days, Wilde empowers its team to make a meaningful impact while enjoying a rewarding career in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Services Manager in Bolton
✨Tip Number 1
Get to know Wilde! Research the company culture and values so you can show off your enthusiasm for their mission during interviews. This will help you stand out as a candidate who truly fits in with their team.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn to gain insights about the role and the company. A friendly chat can give you valuable tips and might even lead to a referral!
✨Tip Number 3
Prepare for situational questions! Think of examples from your past experiences that showcase your skills in guest services, teamwork, and problem-solving. This will help you demonstrate your fit for the fast-paced environment at Wilde.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Guest Services Manager in Bolton
Some tips for your application 🫡
Show Your Personality:When writing your application, let your unique self shine through! We want to see your enthusiasm and energy, so don’t be afraid to inject a bit of flair into your writing. Remember, we’re all about creating memorable experiences, and that starts with you!
Tailor Your Experience:Make sure to highlight your relevant experience in the hospitality sector. If you've got 2+ years in a similar role, shout about it! Connect your past roles to what we do at Wilde, especially in guest services and front office operations.
Be Specific About Your Skills:We love a good detail! When mentioning your skills, be specific about how they relate to the Guest Services Manager role. Whether it's your knack for communication or your ability to create a welcoming atmosphere, make it clear how you can contribute to our team.
Apply Through Our Website:Ready to take the leap? Make sure you apply through our website! It’s the best way for us to get your application and for you to join our exciting journey at Wilde. We can’t wait to hear from you!
How to prepare for a job interview at Staycity Group
✨Know Your Wilde
Before the interview, dive deep into Wilde's values and culture. Familiarise yourself with their unique approach to hospitality and how they blend Irish heritage with local cultures. This will help you connect your experience to their mission and show that you're genuinely interested in being part of their team.
✨Showcase Your Guest-Centric Mindset
As a Guest Services Manager, your ability to create memorable experiences is crucial. Prepare examples from your past roles where you went above and beyond for guests. Highlight your communication skills and how you’ve handled challenging situations with grace and professionalism.
✨Embrace the Fast-Paced Environment
Wilde thrives in a dynamic setting, so be ready to discuss how you manage stress and multitask effectively. Share specific instances where you successfully juggled multiple responsibilities while maintaining high service standards. This will demonstrate your readiness for the role.
✨Ask Thoughtful Questions
Interviews are a two-way street! Prepare insightful questions about Wilde’s future plans, team dynamics, or community engagement initiatives. This not only shows your enthusiasm but also helps you gauge if Wilde is the right fit for you. Remember, it’s about finding a match!
