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- Tasks: Lead the night team to ensure exceptional guest experiences and smooth operations.
- Company: Staycity, a vibrant urban aparthotel brand in top European cities.
- Benefits: Flexible hours, bonus schemes, discounted stays, and paid volunteer days.
- Other info: Join a passionate team dedicated to delivering standout experiences.
- Why this job: Shape memorable guest journeys while enjoying a supportive work culture.
- Qualifications: 2+ years in hospitality with knowledge of Front Office operations.
The predicted salary is between 30000 - 40000 £ per year.
Staycity is an urban aparthotel brand, blending the freedom of apartment living with the quality and consistency of a hotel stay. With locations in top European cities like Dublin, London, Paris, and Edinburgh, we provide home comforts in prime city spots — ideal for the modern traveller. Our mission is to help guests experience the city on their own terms — combining independence and hospitality in every stay. We’re a team of doers, thinkers, and hospitality lovers, committed to delivering standout guest experiences and building a culture we’re proud of.
The role: Night Manager to help shape the Staycity guest journey.
Benefits
- Paid family leave (after one year of service)
- Flexible working patterns
- Bonus scheme that rewards high performers; based on our core values and tied to individual property goals
- Discounted rates for overnight stays for you, your family and friends
- Refer and earn scheme – earn up to £/€550
- Cycle to work scheme – to support a healthy lifestyle and our planet
- Education Support to help you foster new skills
- Volunteer days: 2 paid volunteer days per year
- Support for you and your family when you need it with our Employee Assistance Program (EAP)
- An extra day off to celebrate your birthday
Qualifications
- 2+ years experience in a similar role, ideally within the hotel or hospitality sector is required
- Knowledge of Front Office operations
Responsibilities
- Keep the team up to date about departmental, hotel and company activities through daily communications including financial feedback, customer feedback, and guest feedback reports; taking appropriate actions for improvement.
- You will be responsible for verifying payments upon guest check-in at night, following established procedures for various payment methods.
- Anticipate and address any issues that may arise during the night to safeguard the well‑being and satisfaction of our guests throughout their stay.
Join us and be part of the journey.
Night Manager in Birmingham employer: Staycity Group
Contact Detail:
Staycity Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Manager in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for a Night Manager role. You never know who might have the inside scoop on openings at Staycity or other fab places.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of Front Office operations. Familiarise yourself with common challenges faced during night shifts and think about how you would handle them. Show us that you're ready to tackle any situation that comes your way!
✨Tip Number 3
When you apply, make sure to highlight your experience in delivering standout guest experiences. Share specific examples of how you've gone above and beyond in previous roles. We love seeing candidates who are passionate about hospitality!
✨Tip Number 4
Don’t forget to check our website regularly for new job postings. Applying directly through our site not only shows your enthusiasm but also gives you a better chance of being noticed by our hiring team. Let's get you on board!
We think you need these skills to ace Night Manager in Birmingham
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for hospitality shine through! Share experiences that highlight your commitment to delivering standout guest experiences, as this is what we value at Staycity.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Night Manager role. Highlight relevant experience in hotel operations and any specific skills that align with our mission of blending independence and hospitality.
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so avoid fluff and focus on what makes you a great fit for the role and our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the Night Manager position without any hiccups!
How to prepare for a job interview at Staycity Group
✨Know Your Stuff
Make sure you brush up on your knowledge of Front Office operations and the hospitality sector. Familiarise yourself with Staycity's mission and values, as well as their unique approach to blending apartment living with hotel quality. This will show that you're genuinely interested in the role and the company.
✨Showcase Your Experience
With 2+ years in a similar role, be ready to share specific examples from your past experiences. Highlight situations where you successfully handled guest feedback or resolved issues during night shifts. This will demonstrate your ability to anticipate and address challenges effectively.
✨Communicate Clearly
Effective communication is key in this role. Practice articulating your thoughts clearly and confidently. During the interview, make sure to listen actively and respond thoughtfully to questions, showing that you can keep the team informed and engaged.
✨Emphasise Team Spirit
Staycity values a culture of collaboration and support. Be prepared to discuss how you've worked as part of a team in previous roles. Share examples of how you’ve contributed to a positive work environment and helped colleagues achieve common goals.