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- Tasks: Lead a team to deliver exceptional guest experiences and ensure smooth operations.
- Company: Staycity, a vibrant urban aparthotel brand in prime city locations.
- Benefits: Competitive salary, flexible hours, and opportunities for career advancement.
- Why this job: Join a dynamic team and help guests explore cities on their own terms.
- Qualifications: Strong leadership skills and a passion for customer service.
- Other info: Exciting work environment with a focus on independence and hospitality.
The predicted salary is between 28800 - 43200 £ per year.
Staycity is an urban aparthotel brand, blending the freedom of apartment living with the quality and consistency of a hotel stay. With locations in top European cities like Dublin, London, Paris, and Edinburgh, we provide home comforts in prime city spots ideal for the modern traveller.
Our mission is to help guests experience the city on their own terms, combining independence and hospitality.
Guest Service Manager in Birmingham employer: Staycity Group
Contact Detail:
Staycity Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Service Manager in Birmingham
✨Tip Number 1
Get to know Staycity and its vibe! Research the brand, its values, and what makes it unique. This way, when you walk into that interview, you can show us that you’re not just another candidate but someone who truly gets what we’re about.
✨Tip Number 2
Practice your people skills! As a Guest Service Manager, you’ll be the face of our brand. Role-play common scenarios with friends or family to boost your confidence in handling guest queries and complaints like a pro.
✨Tip Number 3
Network like a champ! Connect with current or former Staycity employees on LinkedIn. They can give you insider tips and maybe even put in a good word for you. Plus, it shows us you’re proactive and genuinely interested in joining the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about wanting to be part of the Staycity family.
We think you need these skills to ace Guest Service Manager in Birmingham
Some tips for your application 🫡
Read the Job Description Thoroughly: Before you start your application, make sure to read through the entire job description. It’ll give you a clear idea of what Staycity is looking for and help you tailor your application to match our vibe.
Show Your Personality: We want to see the real you! Don’t be afraid to let your personality shine through in your written application. Share your experiences and how they relate to the Guest Service Manager role – we love a good story!
Highlight Relevant Experience: Make sure to emphasise any previous experience that relates to guest services or hospitality. We’re keen on seeing how your background aligns with our mission of blending independence and hospitality.
Apply Through Our Website: When you’re ready to submit your application, do it through our website. It’s the best way to ensure your application gets to us directly and helps us keep track of all the amazing candidates like you!
How to prepare for a job interview at Staycity Group
✨Know Your Stuff
Before the interview, make sure you’re familiar with Staycity’s mission and values. Understand how they blend apartment living with hotel quality. This will show your genuine interest in the role and help you connect your experience to their goals.
✨Showcase Your Customer Service Skills
As a Guest Service Manager, your ability to handle guest inquiries and complaints is crucial. Prepare examples from your past experiences where you’ve gone above and beyond for customers. This will demonstrate your commitment to excellent service.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to guest services. Think about how you would handle various scenarios, such as a double booking or a dissatisfied guest. Practising these responses can help you feel more confident during the interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if Staycity is the right fit for you.
