At a Glance
- Tasks: Lead and inspire teams to deliver exceptional guest experiences in a vibrant urban aparthotel.
- Company: Staycity, a dynamic brand blending apartment living with hotel quality across Europe.
- Benefits: Enjoy paid family leave, bonuses, discounts, and education support for your growth.
- Other info: Join a supportive team with opportunities for personal and professional development.
- Why this job: Shape the Staycity guest journey and make a real impact in hospitality.
- Qualifications: Proven leadership experience in hospitality and a passion for guest satisfaction.
The predicted salary is between 40000 - 50000 € per year.
Staycity is an urban aparthotel brand, blending the freedom of apartment living with the quality and consistency of a hotel stay. With locations in top European cities like Dublin, London, Paris, and Edinburgh, we provide home comforts in prime city spots — ideal for the modern traveller. Our mission is to help guests experience the city on their own terms — combining independence and hospitality in every stay. We’re a team of doers, thinkers, and hospitality lovers, committed to delivering standout guest experiences and building a culture we’re proud of. We’re now hiring a General Manager to help shape the Staycity guest journey.
Benefits:
- Paid family leave (>1 year of service)
- Bonus scheme that rewards high performers, based on our core values and tied to individual property goals
- Discounted rates for overnight stays for you, your family and friends
- Refer and earn scheme - earn up to £/€550
- Cycle to work scheme to support a healthy lifestyle and our planet
- Education Support to help you foster new skills
- Volunteer days: 2 paid volunteer days per year
- Support for you and your family when you need it with our Employee Assistance Program (EAP)
As a General Manager, you will be automatically enrolled into our leadership program: Elevate - designed to harness your skills and make you an even better values driven and commercially astute leader.
We would love you to have:
- Proven leadership experience and 3+ years in a similar level role, along with significant experience within the hotel or aparthotel sector
- Full working proficiency in English
- Demonstrated success in driving revenues through the strategic management of commercial initiatives
- Humble and approachable, fostering a positive and inclusive work environment
- Forward-thinking and innovative, always looking for opportunities to improve operations
- Self-motivated and able to inspire and lead the team effectively
- Energetic, flexible, and adaptable to changing circumstances
- Possesses a keen eye for detail and is highly organized
- Ability to adapt effectively and make decisions under pressure
- Proficiency in engaging in strategic business discussions at a higher level
- Demonstrable ability to motivate, appraise, support and challenge the team to deliver world-class results on every aspect of the business
- Experience in providing training, guidance, and support to all teams, actively participating in day-to-day department activities and driving the culture of the team
- A bachelor's degree in Hospitality Management or a related field is preferred
What you can do for us:
- Support all HODs in all aspects of running the property, including front office, housekeeping, maintenance, sales and revenue
- Ensure that all departments operate within the Staycity Group brand SOPs, monitoring and taking action to any feedback within a timely manner
- Regularly evaluate individual and team performance against their goals to drive a high performance culture
- Offer constructive feedback through on-the-job training, performance appraisals, one-on-one discussions, and team meetings
- Produce forecasts for revenues and costs and monitor that these are maintained within budgetary constraints and communicate to the EOD any shortcomings as soon as possible
- Ensure the hotel complies with all legislation and Staycity Group requirements regarding H&S and any other statutory regulations
- Enhance the team's skills and knowledge by delivering department-specific training plans that align with our strategic goals
- Cultivate collaborative relationships with other departments, fostering effective communication and teamwork across the organization
- Monitor and action feedback received through guest satisfaction surveys, 3rd party websites and from guests after, and during their stay and resolve any guest disputes and complaints in a professional manner and within guidelines issued
Join us and be part of the journey.
General Manager Staycity - Operations · Staycity Operations · Staycity Birmingham employer: Staycity Group
Staycity is an exceptional employer that values its team members and fosters a vibrant work culture in the heart of Birmingham. With a strong focus on employee growth through our Elevate leadership programme, generous benefits like paid volunteer days and a bonus scheme, and a commitment to work-life balance, we empower our General Managers to lead with confidence and creativity. Join us to be part of a dynamic team dedicated to delivering outstanding guest experiences while enjoying the perks of working in a thriving urban environment.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager Staycity - Operations · Staycity Operations · Staycity Birmingham
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hospitality industry. Attend events, join online forums, or even reach out to current Staycity employees on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching Staycity's values and mission. Think about how your experience aligns with their focus on guest satisfaction and team culture. Show them you’re not just another candidate, but someone who truly gets what they’re all about.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable talking about your leadership experience and how you’ve driven results in previous roles. The more you practice, the more confident you’ll feel when it’s time to shine.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you can keep an eye on new openings and updates directly from Staycity. Let’s make this happen together!
We think you need these skills to ace General Manager Staycity - Operations · Staycity Operations · Staycity Birmingham
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for the hospitality industry shine through. We want to see how you connect with our mission of providing standout guest experiences and how you can contribute to that culture.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the General Manager role. Highlight your leadership experience and any relevant achievements in the hotel or aparthotel sector. We’re looking for specifics that show us you’re the right fit!
Be Authentic and Humble:We value authenticity, so don’t be afraid to show your personality in your application. Share your journey and how you’ve fostered positive work environments in the past. We want to know the real you!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves. We can’t wait to hear from you!
How to prepare for a job interview at Staycity Group
✨Know Your Stuff
Before the interview, dive deep into Staycity's mission and values. Understand how they blend apartment living with hotel quality. This will help you articulate how your leadership experience aligns with their goals.
✨Showcase Your Leadership Style
Be ready to discuss your proven leadership experience. Share specific examples of how you've motivated teams and driven performance in previous roles. Highlight your ability to foster a positive and inclusive work environment.
✨Prepare for Strategic Discussions
Brush up on your knowledge of revenue management and operational strategies. Be prepared to engage in discussions about how you can drive revenues and improve operations at Staycity. Think about innovative ideas you could bring to the table.
✨Demonstrate Adaptability
Staycity values flexibility and adaptability. Prepare to share instances where you've successfully navigated changing circumstances or made decisions under pressure. This will show that you're the energetic and forward-thinking leader they're looking for.
