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- Tasks: Manage the front desk, welcome guests, and supervise staff during night shifts.
- Company: Join Staycity, a rapidly growing aparthotel brand across Europe with over 5,000 apartments.
- Benefits: Enjoy a competitive salary and be part of a dynamic team in a vibrant environment.
- Why this job: Be part of a friendly team, enhance your management skills, and contribute to guest satisfaction.
- Qualifications: Previous management experience in a fast-paced setting and excellent communication skills are essential.
- Other info: Ideal for those looking to advance their career in hospitality.
The predicted salary is between 28800 - 43200 £ per year.
Staycity is looking for an AssistantNight Manager to join the team on a full time, permanent basis. In return, you’ll earn a highly competitive salary.
Staycity currently operates in excess of 5,000 apartments across several major European cities including Birmingham, Dublin, Edinburgh, Liverpool, London, Manchester, Marseille, Paris, York and Lyon with many more exciting cities to follow.
The Staycity family is continuously growing, enabling us to achieve ourgoal of becoming the largest mid-market, pan-European city aparthotel brand with 15,000 keys operational a reality. We are now looking for an Assistant Night Managerto be a part of the family.
Staycity Group’s expansion is now rolling out under two brands – Staycity Aparthotels and our new premium brand Wilde Aparthotels by Staycity.
Key responsibilities as our Night Manager will include:
- To ensure the smooth running of the front desk on a daily basis, liaising between the guest and all departments
- Welcome all guests to the hotel in a friendly manner in conjunction with the Standard of Procedure
- Monitor the preparation of breakfast for our Staycity cafe
- To ensure that payment is verified upon check in and follow the procedure for each different payment type
- Supervise department employees ensuring the correct standards and methods of service are maintained as stated
- To anticipate and rectify problems to ensure the guests wellbeing and satisfaction within the hotel
- Manage and motivate a team of direct reports on a daily basis
Our ideal Night Manager will have the following skills, knowledge and experience:
- Previous management experience in a fast-paced environment is essential to deliver this role
- Eager to learn and to develop
- Excellent communication skills both verbal and written
- Outstanding customer service skills and attention to details
Experience using Opera is beneficial and excellent communication and interpersonal skills are required for this role.
A perfect fit for a night supervisor/assistant manager to take their next role.
If you feel you are the right fit for this Night Manager role then please click ‘apply’ now! We’d love to hear from you!
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Assistant Night Manager employer: Staycity Group
Contact Detail:
Staycity Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Night Manager
✨Tip Number 1
Familiarise yourself with Staycity's values and mission. Understanding their commitment to customer service and quality will help you align your responses during interviews, showcasing that you're a great cultural fit.
✨Tip Number 2
Highlight your previous management experience in fast-paced environments. Be ready to share specific examples of how you've successfully led teams and handled challenges, as this is crucial for the Assistant Night Manager role.
✨Tip Number 3
Brush up on your knowledge of hotel management software, particularly Opera. If you have experience with it, be prepared to discuss how you've used it to enhance guest experiences or streamline operations.
✨Tip Number 4
Prepare to demonstrate your outstanding customer service skills. Think of scenarios where you've gone above and beyond for guests, as this will show your dedication to ensuring guest satisfaction, which is key for this position.
We think you need these skills to ace Assistant Night Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Assistant Night Manager position at Staycity. Understand the key responsibilities and required skills to tailor your application accordingly.
Tailor Your CV: Highlight relevant experience in your CV, especially any previous management roles in fast-paced environments. Emphasise your customer service skills and any experience with hotel management systems like Opera.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples from your past experiences that demonstrate your ability to manage a team and ensure guest satisfaction.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Assistant Night Manager role.
How to prepare for a job interview at Staycity Group
✨Showcase Your Management Experience
Be prepared to discuss your previous management roles in detail. Highlight specific examples of how you've successfully led a team in a fast-paced environment, as this is crucial for the Assistant Night Manager position.
✨Demonstrate Customer Service Skills
Since outstanding customer service is key for this role, think of scenarios where you went above and beyond for guests. Share these stories during the interview to illustrate your commitment to guest satisfaction.
✨Familiarise Yourself with Opera
If you have experience using Opera or similar hotel management software, make sure to mention it. If not, consider doing a bit of research on its functionalities to show your eagerness to learn and adapt.
✨Prepare Questions About the Role
Have a few thoughtful questions ready about the Assistant Night Manager role and Staycity's operations. This shows your genuine interest in the position and helps you assess if it's the right fit for you.