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For Companies At a Glance
- Tasks: Lead and manage teams to ensure exceptional guest experiences and smooth operations.
- Company: Join Wilde Aparthotels, a diverse and inclusive brand expanding across Europe.
- Benefits: Enjoy generous leave, competitive bonuses, and support for your health and development.
- Why this job: Be part of a vibrant team that values your unique self and fosters growth.
- Qualifications: Experience in hospitality management with strong leadership and F&B knowledge required.
- Other info: Opportunity to work in a dynamic environment with a focus on community and sustainability.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
Wilde Aparthotels is a thriving and rapidly expanding Aparthotel operator, making waves across the heart of European cities like London, Berlin, Edinburgh, and soon to be Amsterdam, Lisbon and many more.
At Wilde, we’re not just another Aparthotel brand, we’re a diverse and inclusive team that encourages you to bring your unique self to work. Our Irish heritage mixes with local cultures to form new experiences that are unique to each city, and each Wilde. If you’re a leader who’s as passionate about making guests smile as we are, and if you have a warm, human touch, and a passion for hospitality, we’d love to hear from you.
We are currently looking for an Operations Manager to join our Wilde Aparthotel in Aldgate Tower Bridge, London, on a full-time permanent basis. This is an excellent opportunity for an individual with a great attitude and friendly manner to join the team at an exciting time for the group.
We are seeking an experienced individual with excellent commercial acumen and a strong F&B background to join our team.
Benefits: We want you and your loved ones to thrive, we’ll support your health, wellness, learning and development and if you decide it’s time to start or grow a family rest assured we celebrate that too:
- Paid Maternity, Surrogacy, Adoptive & Paternity leave
- Generous Annual Leave
- Competitive bonus.
- Discounted rates for overnight stays for you, and your family and friends
- Refer and earn scheme if you successfully refer a friend to work with us
- Cycle to work scheme- to support a healthy lifestyle and our planet (only applicable in Ireland/UK)
- Education Support to help you foster new skills, build confidence and flourish
- Volunteer days: 2 paid volunteer days per year to support causes in your local community
- EAP: Support for you and your family when you need it with our Employee Assistance Program (EAP)
- Long service rewards
Responsibilities:
- Supervise and manage the Front Office, Housekeeping, Maintenance and Bar/Kitchen team
- Ensure efficient and smooth check-in/check-out processes for guests
- Collaborate with the Housekeeping and Maintenance Managers and manage high standards of cleanliness and maintenance across the business
- Oversee the F&B team, ensuring exceptional service and quality
- Collaborate with the General Manager and other department heads to develop and implement operational strategies
- Handle guest inquiries, complaints, and requests promptly and professionally
- Train and develop team members and Heads of Departments to deliver excellent customer service
- Assist the General Manager with budgeting, forecasting, and financial analysis
Requirements:
- Previous experience in a similar role, in the lifestyle hotel or aparthotel sector is key
- Strong leadership and management skills
- Knowledge of Front Office and a strong knowledge of F&B operations is essential
- Excellent communication and interpersonal skills
- Ability to multitask and prioritise workload effectively
- Proficient in hotel management software (Opera) and Microsoft Office Suite
#J-18808-Ljbffr
Operations Manager employer: Staycity Aparthotels
Contact Detail:
Staycity Aparthotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager
✨Tip Number 1
Familiarize yourself with the unique aspects of Wilde Aparthotels. Research their brand values, culture, and the specific cities they operate in. This knowledge will help you demonstrate your alignment with their mission during any discussions.
✨Tip Number 2
Network with current or former employees of Wilde Aparthotels. Engaging with them can provide you with insider insights about the company culture and expectations, which can be invaluable in your approach to the role.
✨Tip Number 3
Highlight your leadership experience in hospitality settings. Be prepared to share specific examples of how you've successfully managed teams and improved guest experiences, as this aligns closely with the responsibilities of the Operations Manager role.
✨Tip Number 4
Demonstrate your understanding of financial management in hospitality. Since the role involves budgeting and forecasting, be ready to discuss your experience with financial analysis and how it has positively impacted previous operations.
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Understand the Company Culture: Wilde Aparthotels values diversity and inclusivity. Make sure to reflect your unique personality and how it aligns with their culture in your application.
Highlight Relevant Experience: Emphasize your previous experience in operations management, particularly in the lifestyle hotel or aparthotel sector. Be specific about your leadership roles and achievements.
Showcase Your Skills: Detail your knowledge of Front Office operations and F&B management. Mention any relevant software proficiency, especially with hotel management systems like Opera.
Craft a Compelling Cover Letter: Write a personalized cover letter that expresses your passion for hospitality and your commitment to guest satisfaction. Use this opportunity to convey your warm, human touch.
How to prepare for a job interview at Staycity Aparthotels
✨Show Your Passion for Hospitality
Make sure to express your genuine passion for the hospitality industry during the interview. Share specific examples of how you've gone above and beyond to make guests feel welcome and valued in your previous roles.
✨Demonstrate Leadership Skills
As an Operations Manager, strong leadership is crucial. Be prepared to discuss your management style and provide examples of how you've successfully led teams, resolved conflicts, and fostered a positive work environment.
✨Highlight Your F&B Knowledge
Since a strong background in Food & Beverage operations is essential, be ready to talk about your experience in this area. Discuss any innovative ideas you've implemented to enhance guest experiences or improve service quality.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of situations where you've handled guest complaints or operational challenges effectively, and be ready to share those stories.
