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For Companies At a Glance
- Tasks: Welcome guests, create memorable experiences, and maintain a vibrant atmosphere.
- Company: Wilde is a rapidly expanding aparthotel operator across iconic European cities.
- Benefits: Enjoy flexible working, paid family leave, wellness support, and discounted stays.
- Why this job: Join a diverse team, make an impact, and thrive in a dynamic environment.
- Qualifications: Prior experience is helpful, but full training will be provided.
- Other info: Engage with the community and participate in local charity events.
The predicted salary is between 24000 - 36000 £ per year.
Welcome to Wilde, a thriving, exciting and rapidly expanding aparthotel operator, making waves across the heart of Europe! With an impressive track record of multiple new aparthotels opening each year, we're on an unstoppable journey, with exceptional properties across iconic European cities like London, Berlin, Edinburgh, Lisbon and Vienna.
We are on the search for our next Guest Services Host to work across our public areas, lobby, reception and R&B spaces. Embrace the high-paced, evolving environment with enthusiasm and curiosity. At Wilde, we're not just an aparthotel group: we're a diverse and inclusive team that encourages you to bring your unique self to work and make a real impact. Our Irish heritage mixes with local cultures to form new experiences that are unique to each city, and each Wilde. Join now and unleash your unique potential!
Benefits:
- Paid family leave
- Maternity Leave: 26 weeks fully paid (>1 year of service)
- Paternity Leave: 6 weeks fully paid (>1 year of service)
- Surrogacy Leave: 24 weeks fully paid (>1 year of service)
- Adoptive Leave: 24 weeks fully paid (>1 year of service)
- Flexible working patterns including full and part time roles to support all team members
- Cycle to work scheme- to support a healthy lifestyle and our planet (only applicable in Ireland/UK)
- Discounted rates for overnight stays for you, and your family and friends
- Refer and earn scheme if you successfully refer a friend to work with us
- Education Support to help you foster new skills, build confidence and flourish
- Volunteer days: 2 paid volunteer days per year to support causes in your local community
- EAP: Support for you and your family when you need it with our Employee Assistance Program (EAP)
We would love you to have:
Prior experience in a similar role is helpful but full training will be provided!
What you can do for us:
- Endless Opportunities in One Space: Whether you're welcoming guests or crafting the perfect cocktail, you'll thrive in our dynamic lobby, bar, and host stand. It's about maintaining a fun, fresh, and fast-paced environment while delivering excellent service.
- Be the Ultimate Brand Ambassador: Take ownership of your role with enthusiasm, energy, and a touch of flair—become the face of Wilde and represent us with pride.
- Make a Lasting Impact: Confidence is key! Master communication and teamwork to create memorable experiences for every guest that walks through our doors.
- Stay Driven, Stay Motivated: Strive for excellence every day—set ambitious goals and exceed them. We work together to push boundaries and celebrate our collective success.
- Exemplify Excellence at All Times: From the moment guests arrive, greet them warmly and with a smile, ensuring they feel welcome and at home.
- Understand Your Guests: Commit to learning the preferences and needs of our guests to provide personalised, thoughtful service that leaves a lasting impression.
- Set the Mood: You're responsible for creating the perfect atmosphere—whether adjusting the lighting, lifting the volume, or ensuring everything is pristine. You understand that the little details matter.
- Master Every Shift: Whether you're opening, swinging, or closing, you're in control—keeping operations seamless and collaborating with your team to ensure nothing is overlooked.
- Push the Boundaries of Excellence: Constantly seek opportunities to innovate and improve. Your drive to make things better propels us all toward greater success.
- Lead with Kindness and Respect: Foster a culture of respect, inclusivity, and kindness, ensuring everyone feels valued and part of the team.
- Engage with the Community: Actively participate in local charity events and initiatives, building strong relationships within the community and contribute to our collective mission.
If you possess the ability to navigate through challenges with a blend of kindness and clarity, we'd love to hear from you! Whether you're a seasoned expert or someone with a burning desire to grow and learn, we believe that variety is the spice of life, and there's a place for you in our vibrant team. So, join us in this exciting and ever-evolving journey, where you'll be encouraged to reach your full potential. Let's make the world a little brighter, one guest at a time.
Start your Wilde journey today! Take the leap and click "apply" now!
Guest Services Host employer: Staycity Aparthotels
Contact Detail:
Staycity Aparthotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services Host
✨Tip Number 1
Familiarise yourself with Wilde's unique brand and values. Understanding their Irish heritage and commitment to inclusivity will help you connect with the team and demonstrate your enthusiasm for the role.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've created memorable experiences for guests in previous roles. This will highlight your ability to embody the brand ambassador they are looking for.
✨Tip Number 3
Research the local culture of the cities where Wilde operates. Being knowledgeable about these areas can help you engage with guests more effectively and show that you are committed to providing personalised service.
✨Tip Number 4
Demonstrate your adaptability and teamwork skills during any interactions with the hiring team. Highlighting your ability to thrive in a fast-paced environment will resonate well with Wilde's dynamic work culture.
We think you need these skills to ace Guest Services Host
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Guest Services Host position. Understand the key responsibilities and the skills required, such as communication, teamwork, and customer service.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the role. Emphasise any previous roles in hospitality or customer service, and showcase your ability to create memorable guest experiences.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the position and the company. Mention specific aspects of Wilde that resonate with you, such as their commitment to inclusivity and community engagement, and explain how you can contribute to their mission.
Showcase Your Personality: Wilde values individuality and a positive attitude. In your application, let your personality shine through. Use a friendly tone and express your passion for hospitality and making guests feel welcome.
How to prepare for a job interview at Staycity Aparthotels
✨Show Your Enthusiasm
Wilde is looking for someone who can embrace a high-paced environment with energy and curiosity. Make sure to express your excitement about the role and the company during the interview.
✨Be a Brand Ambassador
Demonstrate how you can represent Wilde with pride. Share examples of how you've taken ownership in previous roles and how you plan to embody the brand's values as a Guest Services Host.
✨Master Communication Skills
Since creating memorable experiences for guests is key, practice your communication skills. Be prepared to discuss how you would engage with guests and handle any challenges that may arise.
✨Highlight Your Team Spirit
Wilde values teamwork and collaboration. Share instances where you've worked effectively within a team, showcasing your ability to contribute positively to a dynamic work environment.
