At a Glance
- Tasks: Manage hotel reservations, optimise bookings, and enhance guest experiences.
- Company: Join RBH, a top-rated hospitality employer that values its people.
- Benefits: Enjoy discounted stays, extra holiday for your birthday, and flexible working options.
- Other info: Inclusive culture with wellness events and a focus on individual development.
- Why this job: Be part of a dynamic team in a unique hotel setting with growth opportunities.
- Qualifications: Experience in reservations or revenue management and strong communication skills required.
The predicted salary is between 30000 - 40000 € per year.
JOIN US At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...
OUR HOTEL Hotel Indigo and the Staybridge Suites, 187 keys in the 19th century converted linen mills with a salute to its industrial heritage in every area of the building. You will be joining these elite status hotels strengthening the already exceptional team of individuals dedicated to delivering excellent service and committed to remaining the best hotels in the city.
OUR BENEFITS You will have access to a benefits package we believe truly works for our people:
- Discounted hotel room rates for you and your friends & family
- An extra day's holiday for your birthday
- Enhanced Maternity, adoption & shared parental leave
- Course Sponsorship
- 30% F&B discount at RBH hotels
- Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
- Flexible working arrangements
- Wagestream - choose how and when you get paid
- Life Insurance
- Employee Assistance Programme
- Social and wellness events and activities all year round
- Free meals on duty saving you over £1000 per year
- And much much more!
A DAY IN THE LIFE OF RESERVATIONS MANAGER AT OUR HOTEL:
- Optimize bookings, creating an exceptional first impression for every guest even before they arrive at the hotel
- Manage daily reservation operations with a keen focus on accuracy, maximizing occupancy, and implementing strategies to boost revenue during peak and off-peak seasons
- Collaborate closely with the sales, marketing, and front office teams, ensuring promotional offers, group bookings, and VIP requests are seamlessly coordinated for a smooth guest experience
- Analyse booking patterns, market trends, and competitor rates to refine pricing strategies and maintain the hotel’s competitive edge
- Develop efficient systems and processes to ensure the reservations team can quickly and accurately handle enquiries, bookings, cancellations, and special requests
- Generate and present reports on booking trends, occupancy forecasts, and revenue opportunities, offering insights to support management’s strategic decisions
- Engage with guests over the phone, via email, or through online booking channels, ensuring each guest’s reservation journey is seamless, friendly, and aligned with our brand
WHAT WE NEED FROM YOU:
- Proven experience in reservations or revenue management within the hospitality industry, with a focus on driving occupancy and optimising revenue
- Excellent communication skills and a client-focused approach to handling bookings, guest queries, and VIP requests
- Analytical skills with the ability to interpret booking data and make strategic recommendations for rate adjustments
- Proficiency in reservations systems (ideally Opera or similar) and CRM tools, with a keen attention to detail
- Strong organisational and multitasking skills, able to balance high call volumes with guest requests and team training
- Flexibility to work a variety of shifts, including weekends and holidays, to meet the needs of the business
- A genuine enthusiasm for creating memorable guest experiences and ensuring smooth, efficient reservation processes
EQUAL OPPORTUNITIES RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact careers@rbhmanagement.com
Reservations Manager in Dundee employer: Staybridge Suites
At RBH, we prioritise our people, fostering a vibrant work culture that champions diversity, health, and individual growth. As a Reservations Manager at our prestigious Hotel Indigo and Staybridge Suites, you'll enjoy a comprehensive benefits package, including discounted stays, flexible working arrangements, and opportunities for professional development, all while being part of a dedicated team committed to delivering exceptional guest experiences in a beautifully restored historic setting.
StudySmarter Expert Advice🤫
We think this is how you could land Reservations Manager in Dundee
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, attend events, and engage on social media. You never know who might have the inside scoop on a Reservations Manager role!
✨Tip Number 2
Prepare for interviews by researching the hotel and its culture. Understand their values and how you can contribute to their mission of delivering excellent service. Tailor your responses to show you're a perfect fit!
✨Tip Number 3
Showcase your skills! Bring examples of how you've optimised bookings or improved guest experiences in previous roles. Use data to back up your achievements – numbers speak volumes!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our fantastic team at RBH.
We think you need these skills to ace Reservations Manager in Dundee
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for the hospitality industry shine through! We want to see that you genuinely care about creating memorable guest experiences and are excited about the role of Reservations Manager.
Tailor Your CV:Make sure to customise your CV to highlight your relevant experience in reservations or revenue management. We love seeing how your skills align with what we need, so don’t be shy about showcasing your achievements!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that make it easy for us to see your qualifications and experience. Avoid fluff and focus on what makes you a great fit for our team!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our fantastic team!
How to prepare for a job interview at Staybridge Suites
✨Know Your Stuff
Before the interview, make sure you’re familiar with the hotel’s history and its unique offerings. Understand the role of a Reservations Manager and how it fits into the overall guest experience. This will show your genuine interest in the position and the company.
✨Showcase Your Skills
Be ready to discuss your previous experience in reservations or revenue management. Prepare specific examples of how you've optimised occupancy and improved revenue in past roles. Use data to back up your achievements; numbers speak volumes!
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member. Focus on common questions related to hospitality and reservations management. Practising your responses will help you feel more confident and articulate during the actual interview.
✨Engage and Ask Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, the hotel’s future plans, or how they measure success in the Reservations department. This shows that you’re not just interested in the job, but also in being part of their journey.
