At a Glance
- Tasks: Manage reservations, optimise bookings, and create memorable guest experiences.
- Company: Join the elite Hotel Indigo and Staybridge Suites team.
- Benefits: Enjoy discounted stays, extra holiday, flexible hours, and free meals.
- Other info: Diverse and inclusive workplace with great career growth opportunities.
- Why this job: Be part of a dynamic team in a historic hotel setting.
- Qualifications: Experience in hospitality reservations and strong communication skills.
The predicted salary is between 25000 - 30000 € per year.
OUR HOTEL
Hotel Indigo and the Staybridge Suites, 187 keys in the 19th century converted linen mills with a salute to its industrial heritage in every area of the building. You will be joining these elite status hotels strengthening the already exceptional team of individuals dedicated to delivering excellent service and committed to remaining the best hotels in the city.
OUR BENEFITS
- Discounted hotel room rates for you and your friends & family
- An extra day's holiday for your birthday
- Enhanced Maternity, adoption & shared parental leave
- Course Sponsorship
- 30% F&B discount at RBH hotels
- Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
- Flexible working arrangements
- Wagestream - choose how and when you get paid
- Life Insurance
- Employee Assistance Programme
- Social and wellness events and activities all year round
- Free meals on duty saving you over £1000 per year
- And much much more!
A DAY IN THE LIFE OF RESERVATIONS MANAGER AT OUR HOTEL
- Optimize bookings, creating an exceptional first impression for every guest even before they arrive at the hotel
- Manage daily reservation operations with a keen focus on accuracy, maximizing occupancy, and implementing strategies to boost revenue during peak and off-peak seasons
- Collaborate closely with the sales, marketing, and front office teams, ensuring promotional offers, group bookings, and VIP requests are seamlessly coordinated for a smooth guest experience
- Analyse booking patterns, market trends, and competitor rates to refine pricing strategies and maintain the hotel's competitive edge
- Develop efficient systems and processes to ensure the reservations team can quickly and accurately handle enquiries, bookings, cancellations, and special requests
- Generate and present reports on booking trends, occupancy forecasts, and revenue opportunities, offering insights to support management’s strategic decisions
- Engage with guests over the phone, via email, or through online booking channels, ensuring each guest’s reservation journey is seamless, friendly, and aligned with our brand
WHAT WE NEED FROM YOU
- Proven experience in reservations or revenue management within the hospitality industry, with a focus on driving occupancy and optimising revenue
- Excellent communication skills and a client-focused approach to handling bookings, guest queries, and VIP requests
- Analytical skills with the ability to interpret booking data and make strategic recommendations for rate adjustments
- Proficiency in reservations systems (ideally Opera or similar) and CRM tools, with a keen attention to detail
- Strong organisational and multitasking skills, able to balance high call volumes with guest requests and team training
- Flexibility to work a variety of shifts, including weekends and holidays, to meet the needs of the business
- A genuine enthusiasm for creating memorable guest experiences and ensuring smooth, efficient reservation processes
EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people‑first culture. If at any point throughout our process you require reasonable adjustments, please contact careers@rbhmanagement.com
Compensation: To be discussed
Reservations & Groups Coordinator in Dundee employer: Staybridge Suites
At Hotel Indigo and Staybridge Suites, we pride ourselves on being an exceptional employer that values our team members as much as our guests. With a strong commitment to employee growth through course sponsorship and flexible working arrangements, we foster a supportive work culture enriched by social and wellness events. Our unique location in beautifully converted 19th-century linen mills not only offers a historic backdrop but also provides discounted hotel rates for staff and their families, making it a truly rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Reservations & Groups Coordinator in Dundee
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might know someone at Hotel Indigo or Staybridge Suites. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for the interview by researching the hotel’s unique features and values. Show us you’re genuinely interested in our heritage and how you can contribute to creating memorable guest experiences.
✨Tip Number 3
Practice your communication skills! Since you'll be engaging with guests over the phone and online, make sure you can convey warmth and professionalism. Role-play with a friend to nail that first impression.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re keen on being part of our exceptional team!
We think you need these skills to ace Reservations & Groups Coordinator in Dundee
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your enthusiasm for the hospitality industry shine through. We want to see that you genuinely care about creating memorable guest experiences and are excited about the role of Reservations & Groups Coordinator.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience in reservations or revenue management. We love seeing how your skills align with our needs, so don’t be shy about showcasing your achievements!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so use bullet points where possible and avoid jargon. This helps us quickly understand your qualifications and how you can contribute to our team.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Staybridge Suites
✨Know Your Stuff
Before the interview, make sure you’re familiar with the hotel’s history and its unique features. Understand how the 19th-century converted linen mills influence the guest experience. This knowledge will show your genuine interest in the role and the company.
✨Showcase Your Skills
Prepare to discuss your previous experience in reservations or revenue management. Be ready to share specific examples of how you've optimised bookings or improved guest experiences. Highlight your analytical skills by discussing how you've used data to make strategic decisions.
✨Practice Communication
Since excellent communication is key for this role, practice articulating your thoughts clearly and confidently. You might even want to role-play common scenarios, like handling a VIP request or resolving a booking issue, to demonstrate your client-focused approach.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your enthusiasm for the role. Inquire about the team dynamics, how they handle peak seasons, or what strategies they use to stay competitive. This not only shows your interest but also helps you gauge if the hotel is the right fit for you.
