At a Glance
- Tasks: Manage hotel reservations, optimise bookings, and enhance guest experiences.
- Company: Join Hotel Indigo and Staybridge Suites, renowned for exceptional service.
- Benefits: Enjoy discounted stays, extra holiday for your birthday, and flexible working arrangements.
- Other info: Opportunities for career growth and a vibrant work culture await you.
- Why this job: Be part of a dynamic team creating memorable experiences for guests.
- Qualifications: Experience in hospitality reservations and strong communication skills required.
The predicted salary is between 30000 - 40000 € per year.
Hotel Indigo and the Staybridge Suites, 187 keys in the 19th century converted linen mills with a salute to its industrial heritage in every area of the building. You will be joining these elite status hotels strengthening the already exceptional team of individuals dedicated to delivering excellent service and committed to remaining the best hotels in the city.
OUR BENEFITS
- Discounted hotel room rates for you and your friends & family
- An extra day's holiday for your birthday
- Enhanced Maternity, adoption & shared parental leave
- Course Sponsorship
- 30% F&B discount at RBH hotels
- Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
- Flexible working arrangements
- Wagestream - choose how and when you get paid
- Life Insurance
- Employee Assistance Programme
- Social and wellness events and activities all year round
- Free meals on duty saving you over £1000 per year
- And much much more!
A DAY IN THE LIFE OF RESERVATIONS MANAGER AT OUR HOTEL
- Optimize bookings, creating an exceptional first impression for every guest even before they arrive at the hotel
- Manage daily reservation operations with a keen focus on accuracy, maximizing occupancy, and implementing strategies to boost revenue during peak and off-peak seasons
- Collaborate closely with the sales, marketing, and front office teams, ensuring promotional offers, group bookings, and VIP requests are seamlessly coordinated for a smooth guest experience
- Analyse booking patterns, market trends, and competitor rates to refine pricing strategies and maintain the hotel's competitive edge
- Develop efficient systems and processes to ensure the reservations team can quickly and accurately handle enquiries, bookings, cancellations, and special requests
- Generate and present reports on booking trends, occupancy forecasts, and revenue opportunities, offering insights to support management’s strategic decisions
- Engage with guests over the phone, via email, or through online booking channels, ensuring each guest’s reservation journey is seamless, friendly, and aligned with our brand
WHAT WE NEED FROM YOU
- Proven experience in reservations or revenue management within the hospitality industry, with a focus on driving occupancy and optimising revenue
- Excellent communication skills and a client-focused approach to handling bookings, guest queries, and VIP requests
- Analytical skills with the ability to interpret booking data and make strategic recommendations for rate adjustments
- Proficiency in reservations systems (ideally Opera or similar) and CRM tools, with a keen attention to detail
- Strong organisational and multitasking skills, able to balance high call volumes with guest requests and team training
- Flexibility to work a variety of shifts, including weekends and holidays, to meet the needs of the business
- A genuine enthusiasm for creating memorable guest experiences and ensuring smooth, efficient reservation processes
EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people‑first culture. If at any point throughout our process you require reasonable adjustments, please contact.
Reservations Manager in Dundee employer: Staybridge Suites-Reservations
At RBH Hospitality Management, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values teamwork and individual contributions. As a Reservations Manager at our unique Hotel Indigo and Staybridge Suites, you'll enjoy competitive benefits such as flexible working arrangements, generous discounts, and opportunities for professional growth, all while being part of a dedicated team committed to delivering outstanding guest experiences in a beautifully restored historic setting.
Contact Detail:
Staybridge Suites-Reservations Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Reservations Manager in Dundee
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might know about openings at Hotel Indigo or Staybridge Suites. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by researching the hotel’s unique features and values. Show us you’re genuinely interested in our heritage and commitment to excellent service. Tailor your responses to highlight how your experience aligns with our goals.
✨Tip Number 3
Practice your communication skills! As a Reservations Manager, you’ll need to engage with guests seamlessly. Role-play common scenarios with a friend to boost your confidence and ensure you come across as friendly and professional.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re keen on joining our team and ready to dive into the world of hospitality with us.
We think you need these skills to ace Reservations Manager in Dundee
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for the hospitality industry shine through. We want to see how excited you are about creating memorable guest experiences and why you think you'd be a great fit for our team.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience in reservations or revenue management. We’re looking for specific examples that demonstrate your skills in optimising occupancy and handling guest queries.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you the ideal candidate for the Reservations Manager role. Remember, first impressions count!
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our fantastic team!
How to prepare for a job interview at Staybridge Suites-Reservations
✨Know Your Stuff
Before the interview, make sure you’re familiar with the hotel’s history and its unique features. Understanding the industrial heritage of Hotel Indigo and Staybridge Suites will help you connect with the brand and show your genuine interest.
✨Showcase Your Skills
Be ready to discuss your experience in reservations or revenue management. Prepare specific examples of how you've optimised occupancy and handled guest queries. This will demonstrate your ability to drive results and enhance guest experiences.
✨Be Data Savvy
Since the role involves analysing booking patterns and market trends, brush up on your analytical skills. Be prepared to talk about how you’ve used data to make strategic decisions in previous roles, especially regarding pricing strategies.
✨Engage with Enthusiasm
During the interview, let your passion for creating memorable guest experiences shine through. Share stories that highlight your client-focused approach and how you’ve gone above and beyond to ensure a seamless reservation process.
